Experience

MHC - Romania

• Romania
• Software Development
• 1 - 100 Employee

• Implementations Consultant

  • Jan 2020 - Present

  Main responsibilities: • Offer on-site and online implementation consultancy, delivery and training, as needed; • Manage multiple implementation projects simultaneously; • Work with the Development, QA and Support teams in delivering custom client solutions, troubleshooting issues and making a smooth transition from start to end of each project. Main responsibilities: • Offer on-site and online implementation consultancy, delivery and training, as needed; • Manage multiple implementation projects simultaneously; • Work with the Development, QA and Support teams in delivering custom client solutions, troubleshooting issues and making a smooth transition from start to end of each project.



Interactive Software

• Romania
• Software Development
• 1 - 100 Employee

• Software QA Engineer

  • Feb 2019 - Dec 2019

  My main tasks as a QA Tester for ISW are the following: - Assimilate the knowledge pertaining to the company products; - Perform functional testing and regression testing, as indicated by the team lead; - Provide feedback on the products, to increase their ease-of-use rate. My main tasks as a QA Tester for ISW are the following: - Assimilate the knowledge pertaining to the company products; - Perform functional testing and regression testing, as indicated by the team lead; - Provide feedback on the products, to increase their ease-of-use rate.



MHC - Romania

• Romania
• Software Development
• 1 - 100 Employee

• Technical Support Manager

  • Oct 2014 - Feb 2019

  During this period of time, I coordinated a five-person Technical Support team. My job was to manage the following items:- Prioritize, assign and ensure resolution of the support tickets, using ZenDesk, Salesforce, TFS and Excel;- Hire employees for which to also ensure training, and assist them in resolving and delivering the correct solutions and answers for our customer's requests;- Evaluate the team members' evolution and performance during a specified period of time, and ensure that they continuously grow professionally, so that the quality of the services we offered as a Support Team would exceed our customers' expectations;- Create procedures and documentation for the Support Team, assist in updating and growing the KB of the company;- Assist our customers in online calls using WebEx or GoToMeeting whenever they had more complex or urgent problems, so that the resolution time was set to a minimum;- Create more complex projects for our customers, using Ecrion tools and XSL-FO and XSLT;- Offer on-site training for our customers on the company products.

• Technical Support Engineer

  • Aug 2013 - Oct 2014

  As a member of the Technical Support team, my tasks were the following:- Provide customers with answers to their questions via email, regarding software usage, licensing, upgrades etc. for the following products:* XF Designer - a WYSIWYG XSL-FO editor;* XF Rendering Server - an XSL-FO based server, used on both Windows and Linux to generate documents in various formats (PDF, DOCX, HTML, AFP, JPEG etc.);* Data Architect - a diagram editor used to aggregate and process different types of input data;* Ecrion Design Studio - an application suite used to create data models, document templates and BI dashboards;* Ecrion Omni System - a CCM solution;- Investigate our customers' mentioned technical issues, simple or complex, and offer solutions for their tickets in a timely fashion;- Create internal tickets in TFS for our development team, and ensure the solutions offered are in accordance to our customers' expectations and needs;- Create simple or complex custom projects for our prospects and customers, based on their requirements.



SiSC - Sindicatul Studenților din Cibernetică

• Romania
• Education Administration Programs
• 1 - 100 Employee

• Project Coordinator

  • Dec 2012 - Apr 2013

  Together with a colleague of mine, I coordinated the second edition of the project "Spring IT", using a 30-people team. The purpose of the project was (still is) to help students get easier access to a job, and be more prepared for it. As such, we re-branded the project, we worked hard to promote the project using various means, came up with a schedule and signed contracts with various companies to have presentations, conferences, workshops and to offer training for the students gathered there, as well as to provide prizes for the treasure-hunt also organized during this project.



Electronic Arts (EA)

• United States
• Entertainment Providers
• 700 & Above Employee

• QA Tester

  • Jul 2012 - Oct 2012

  During this period of time, my tasks were the following: - Identify and report in Jira any potential defects of the assigned project; - Perform regression testing for the assigned areas of the project I worked on; - Create daily reports to keep track of the time spent on various areas of the project; In addition, in the last month I worked there, I also had to coordinate a five-member team to handle more complex areas of the project. During this period of time, my tasks were the following: - Identify and report in Jira any potential defects of the assigned project; - Perform regression testing for the assigned areas of the project I worked on; - Create daily reports to keep track of the time spent on various areas of the project; In addition, in the last month I worked there, I also had to coordinate a five-member team to handle more complex areas of the project.