Gabriela Solano

Customer Support Specialist at Bric
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Contact Information
us****@****om
(386) 825-5501
Location
Bogota, D.C., Capital District, Colombia, CO
Languages
  • Inglés Full professional proficiency
  • Francés Limited working proficiency

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Credentials

  • MANEJO DE HERRAMIENTAS MICROSOFT OFFICE 2016: EXCEL
    Servicio Nacional de Aprendizaje (SENA)
    Jun, 2022
    - Nov, 2024
  • CX Baseline Training
    Cisco
    Dec, 2021
    - Nov, 2024

Experience

  • Bric
    • Software Development
    • 1 - 100 Employee
    • Customer Support Specialist
      • May 2022 - Present

  • Nub7/8
    • Colombia
    • Business Consulting and Services
    • 100 - 200 Employee
    • Portfolio Activation Specialist
      • Oct 2020 - May 2022

      *Provide support to the customer through Cisco lifecycle. *Act as a point of contact according to customer needs. *Encourage customers to take needed actions to success on their on-boarding. *Engage and request resources available to support customers. *Provide support to the customer through Cisco lifecycle. *Act as a point of contact according to customer needs. *Encourage customers to take needed actions to success on their on-boarding. *Engage and request resources available to support customers.

  • Bookohotel.com
    • United States
    • Travel Arrangements
    • 1 - 100 Employee
    • Contracting Analyst
      • Jan 2020 - Mar 2020

      *Review and upload hotel contracts to the system, according to stays and promos for customers. *Provide support via e-mail and phone, taking into account contracts, payments and arrange different benefits for the customer. *Build relationships with vendors. *Review and upload hotel contracts to the system, according to stays and promos for customers. *Provide support via e-mail and phone, taking into account contracts, payments and arrange different benefits for the customer. *Build relationships with vendors.

  • MS Traducciones
    • Colombia
    • Translation and Localization
    • 1 - 100 Employee
    • Translation Consultant
      • May 2019 - Nov 2019

      *Build commercial and marketing proposals. *Create content for social networks. *Elaborate translations and review them. *Elaborate study plan for English lessons. *Problem solving when setbacks occurred. *Build commercial and marketing proposals. *Create content for social networks. *Elaborate translations and review them. *Elaborate study plan for English lessons. *Problem solving when setbacks occurred.

  • Dsc advisory and solutions
    • Bilingual Assistant
      • May 2018 - Apr 2019

      *Elaborate sale proposals according to customer needs. *Build relationships with customers to provide proper services. *Support customer with advisory queries via chat, e-mail and phone. *Elaborate sale proposals according to customer needs. *Build relationships with customers to provide proper services. *Support customer with advisory queries via chat, e-mail and phone.

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Tech Support Advisor
      • Sep 2017 - 2018

      *Offer first contact support to tech devices (smartphones) via chat, phone or e-mail. *Warranty validation, clients data base management, claims receptions, floor support, updates and massive failures detection. *Offer first contact support to tech devices (smartphones) via chat, phone or e-mail. *Warranty validation, clients data base management, claims receptions, floor support, updates and massive failures detection.

Education

  • Universidad ECCI
    Modern Languages
    2016 - 2019
  • Servicio Nacional de Aprendizaje (SENA)
    Technical Degree in Accounting and Financial Affairs
    2014 - 2015
  • Netacad
    Introduction to Networking
    2021 -
  • Servicio Nacional de Aprendizaje (SENA)
    Use of Excel and Access for development of business administrative applications

Community

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