Integration Programs Supervisor

• Oct 2022 - Present

• Ensure program staff fulfils job duties and daily activities • Provide guidance to staff on service delivery in accordance with programs plans of operations and manuals • Onboard, evaluate and track staff performanceImplement recommendations regarding programmatic compliance made by organization • Coordinate and complete and staff training in addition to regular file reviews• Report on program outputs, track client service budgets and ensure budgets are allocated by the end of each fiscal year• Facilitate scheduling, interdepartmental communication, and the referral process

Case and Medical Assistance (CMA) Coordinator

• Jul 2021 - Feb 2023

• Act as the first line of contact for staff questions regarding CMA procedures• Supervise 10 CMA case managers’ schedules through daily meetings and check-ins• Created training schedules for new staff members and provide shadow and observation training opportunities to ensure seamless transition for new employees• Coordinate intakes and needs assessments for refugee clients referred to the CMA program and schedule interpreters asneeded• Review enrollment information entered into funder and organizational databases to ensure it is done correctly in a timelyand effective manner• Implement efficient work procedures to maximize productivity and successfully overcome obstacles and barriers to timely completion of tasks, projects, and goals• Balance heavy workload and time constraints while managing and delegating to other employees

Cash and Medical Assistance Case Manager

• Aug 2020 - Jul 2021

• Conduct needs assessment and provide intake and orientation for all eligible clients referred to the CMA program in Englishand Spanish• Develop an individualized service plan and serve as an advocate for clients as their main point of contact in order to facilitateclient self-sufficiency• Confirm client eligibility in a timely manner to ensure clients receive full benefits in accordance with program regulations• Maintain up-to-date knowledge of program requirements including timely case notes and case files• Process 300+ check requests monthly for client cash benefits disbursement and medical insurance claims• Distribute client checks including client signatures indicating cash benefit receipt and record distribution into funderdatabases

Immigration Case Management Intern

• Jan 2020 - Aug 2020

Conducted detailed in-person and telephone interviews with individuals seeking immigration legal assistance in English and Spanish • Prepared and package new case files, upload documents, and update EJC’s case management system • Handled government correspondence between clients and administrative law professionals • Assisted in preparing and operating community outreach efforts and community legal clinics • Processed applications and schedule attorney and client appointments Conducted detailed in-person and telephone interviews with individuals seeking immigration legal assistance in English and Spanish • Prepared and package new case files, upload documents, and update EJC’s case management system • Handled government correspondence between clients and administrative law professionals • Assisted in preparing and operating community outreach efforts and community legal clinics • Processed applications and schedule attorney and client appointments

Courier

• Oct 2018 - Mar 2020

• Communicated with legislative members and lobbyists to schedule and organize meetings • Researched and file litigation documents and procure records • Managed document production and provide administrative support for attorneys and legal staff • Coordinated delivery of correspondence between litigation and administrative law professionals • Operated multi-line phones to assist clients with requests or questions • Office management duties including maintaining office inventory • Communicated with legislative members and lobbyists to schedule and organize meetings • Researched and file litigation documents and procure records • Managed document production and provide administrative support for attorneys and legal staff • Coordinated delivery of correspondence between litigation and administrative law professionals • Operated multi-line phones to assist clients with requests or questions • Office management duties including maintaining office inventory

Building Coordinator

• Dec 2018 - Dec 2019

• Managed up to 6 Activity Supervisors’ responsibilities and chores across two facilities per shift• Operated as main point of contact to four facilities in high traffic buildings• Oversaw patrons to ensure proper facility usage, respond to emergencies as first responder and actas an intermediary with emergency personnel• Coordinated, assisted, and maintained orderliness of student and visitor events

Facility Operations Service Attendant

• Aug 2018 - Dec 2018

Activity Supervisor

• May 2018 - Dec 2018

• Enforced regulations regarding identification and facility use• Monitored security of all areas for proper usage of equipment and secure participant behavior• Handled equipment checkout, supervised special events, and organized equipment• Provided patrons with information regarding membership opportunities