Experience

Yves Rocher CEE

• Czechia
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Operational Training Manager CZ|SK|HU

  • Feb 2020 - Present



Yves Rocher

• France
• Retail
• 700 & Above Employee

• Trainer Specialist

  • Sep 2019 - Feb 2020

• Sales Trainer

  • May 2017 - Aug 2019

  • Training beauty products, sales techniques, brand values and history, skin diagnostics (theoretical and practical)• Sales skills coaching at YR stores• Developing a training schedule for all YR employees and franchise partners• Support for marketing actions / campaigns• Motivating individuals and teams to achieve results (according to KPI’s)• Trainings and workshops organization• Responsibility for integration and training of newcomers• Delivered projects: learning app for cosmetic consultants, e – learning; NPS – Customer satisfaction• Launching and supporting the skin diagnostic project• YR call center expert consultant, responding to sensitive questions and problematic ingredients Show less



E.E.T. One, a.s.

• Prague, The Capital, Czech Republic

• Training Manager

  • Nov 2015 - Apr 2017

  • Sales representatives training – HW and SW (installation of cashiers) • Sales skills and customer communication training • Support team in the field • Motivation of employees • Performing workshops, attending conferences and fairs • Participation in the company's marketing and sales team • Support of marketing and sales department • Conducting interviews and selecting employees for desirable positions • Sales representatives training – HW and SW (installation of cashiers) • Sales skills and customer communication training • Support team in the field • Motivation of employees • Performing workshops, attending conferences and fairs • Participation in the company's marketing and sales team • Support of marketing and sales department • Conducting interviews and selecting employees for desirable positions



Mladá fronta a.s.

• Czechia
• Book and Periodical Publishing
• 1 - 100 Employee

• CRM assistant

  • Dec 2012 - Jul 2014

  • Manage CRM database • Acquisition of new contacts and update data • Communication with customers acquisitions (via email and phone) • Manage CRM database • Acquisition of new contacts and update data • Communication with customers acquisitions (via email and phone)