Gabriela Montoya
Manager of MediGuide-Medicare Services at Homethrive, Inc- Claim this Profile
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Spanish Full professional proficiency
Topline Score
Bio
Credentials
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Certified SHIP Counselor
Senior Health Insurance Program (SHIP) -
Mediator
National Mediation Board -
Negotiator
National Mediation Board
Experience
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Homethrive
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Manager of MediGuide-Medicare Services
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Apr 2021 - Present
• Program Management for healthcare program o Lead subject matter expert- Medicare, Medicare Advantage, Medicare Supplement, Medicaid, Obamacareo Content Creator- Articles, videos, toolkits, and more• Provides financial and healthcare consulting for clientso Creates monthly and annual budgets for clients • Develops and implements trainings and events for clients• Provides problem solving and communication skills to stakeholders, partners, internal staff and clientso Liaison between clients and insurance companies• Analyzes and utilizes data for program performance while developing marketing and training content for large audiences o Provided performance consulting, performance improvement and measurement skills to clients• Manages multiple projects simultaneously and tracks & prioritizes deadlines o Provided organization and communication skills when it came to competing demands • Facilitates training to staff and interns to provide continuous education and provides support to HR and Operations teams• Provides logistics and management for events • Develops and maintains program documentation and guidelines
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Creator/Founder
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Jan 2022 - Present
Manages monthly eventsCollaborates with over 120 members Monitors social media postsAdvises members on logistics for eventsPartners with organizations to drive engagement Manages monthly eventsCollaborates with over 120 members Monitors social media postsAdvises members on logistics for eventsPartners with organizations to drive engagement
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AgeOptions
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United States
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Individual and Family Services
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1 - 100 Employee
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Training Specialist
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Apr 2017 - Apr 2021
• Responds to health care and prescription questions from professionals statewide and nationwide • Provides one on one counseling • Provides Spanish translation • Provides technical assistance via telephone and/or email to professionals regarding complex client issues• Manages logistics of the program’s in-person and webinar training events for professionals who serve older adults and people with disabilities. • Presents to professionals of different educational backgrounds on health care topics at training events and responds to questions during and after events. • Presents as needed on health care topics to community groups, including older adults, people with disabilities, and professionals who serve them. • Creates complex material on health care topics including Medicare and Medicaid • Creates full day trainings, webinars, and presentations for professionals • Maintains materials on AgeOptions/Avisery website • Presents at conferences and stakeholder meetings• Researches data and documents regarding health care• Collaborates with insurance companies to provide training sessions• Trains new staff and interns on Medicare and Medicaid basics and advanced topics
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Outreach and Information Specialist
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Nov 2011 - Mar 2017
SMP (Senior Medicare Patrol) program which empowers older adults and peoplewith disabilities to prevent, detect, and report health care fraud and abuse.*Provided outreach on health care benefits andMedicare fraud in Spanish*Provided one-on-one counseling to Spanish and English to beneficiaries onhealth care benefits, including how to obtain and read their Medicare Summary Noticein Spanish and how to identify potential fraud, errors or abuse*Created SMP outreach materials in Spanish and English
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Medstar Laboratory, Inc.
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Representive
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Jun 2009 - Sep 2011
* Problem-solving doctor’s or clinic’s issues* Providing information to doctors regarding medical results* Complying with HIPAA regulations* Documenting transport information for lab samples to be sent to reference laboratories* Documenting and reporting lead levels in children in Chicagoland and sending them to IllinoisDepartment of Public Health * Problem-solving doctor’s or clinic’s issues* Providing information to doctors regarding medical results* Complying with HIPAA regulations* Documenting transport information for lab samples to be sent to reference laboratories* Documenting and reporting lead levels in children in Chicagoland and sending them to IllinoisDepartment of Public Health
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Education
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Dominican University
Master’s Degree -
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Governors State University
Bachelor of Arts in Communication -
2017 - 2018
The John Marshall Law School
Fair Housing and Fair Lending -
2020 - 2020
University of Notre Dame - Mendoza College of Business
Certificate, Nonprofit Communication Skills
Community
