Experience

Capital Dental Group

• United States
• Medical Practices
• 1 - 100 Employee

• Treatment Operating Specialist

  • Jan 2023 - Present

  Maintain pending authorizations for my team to ensure timely resolutions and avoid loss of revenueMaintain and organize a confidential system for 30+ patients per dayEvaluate an average of 150 patient treatment plans per week and manage schedule to ensure each appointment allows for the appropriate amount of time for each treatment

• Call Center Representative

  • Sep 2021 - Jan 2023

  Served as the first point of contact for patients Managed 3 phone lines and facilitated over 50+ calls a day with patientsProfessionally handled customer calls in a timely manner to ensure responsiveness to address questions and resolve complaints to maintain patient loyalty and satisfaction



H&M

• Belgium
• Construction

• Visual Merchandiser

  • Mar 2018 - Sep 2021

  Lead, train and motivate a team to meet tight deadlines Execute new visual merchandising strategy resulting in increase in foot traffic and sales Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories Lead, train and motivate a team to meet tight deadlines Execute new visual merchandising strategy resulting in increase in foot traffic and sales Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories