Experience

Inlingua Victoria College of Languages and Careers

• Canada
• Education Management
• 1 - 100 Employee

• Latin marketing and Front Desk Manager

  • Jul 2023 - Present

  • Primary contact, coordinating with 20+ sales executives throughout the Americas to increase student enrollment, track revenue per country (where organization has presence) and audit earnings for each country. • Order and keep track of all materials needed for the school while maximizing the profitability of the business. • Organize and pay all commissions and revenue share agreements with organizations and sales agents throughout the region. • Review inconsistencies and business compliance with organizational policy and integrity of institution. • Provide support to the marketing team with market research, student enrollment forecasts and budget preparation for organization’s expansion into key market countries, such as Canada, Colombia, Argentina, Mexico, Panama, Ecuador and the Caribbean in both English and Spanish. • Work on high growth projects to improve processes while thinking critically and new client/student acquisition while identifying potential risks. • Strong communicator with ability to work with a team within all levels of organization including business development, accounting, and C-level executives. • Working knowledge of MS Office, Tableau, SAP, Quickbooks and Salesforce. Show less



Tecnet Canada Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Office Administrator

  • Jan 2022 - Jun 2023

• Office Administrator

  • Jan 2022 - Jun 2023

  Tecnet is a long running, locally owned and operated IT firm looking for an organized and self-motivated individual to fill a position on our team in the capacity of Office Manager. We are looking for a staff member whose goal is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. The ideal individual is well organized, has office management experience, a positive disposition and good communication skills.Responsibilities: • Provide general office administration assistance· Daily, weekly and monthly client invoicing· A/R Support· Monthly invoice reconciliation· Contract admin support· Work with department managers to process staff time sheets on a weekly basis· Liaise with Sales Team to support client base· Run excel reports· General Customer service support Show less



BP

• France
• Business Consulting and Services
• 1 - 100 Employee

• Senior Business support representative

  • Mar 2020 - Dec 2021

  We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities. My responsibilities within the company were the following: - Entering customer orders and following them up. - Managing customer requests and queries. - Logging, assigning, tracking progress of complaints & claims from receipt to completion. - Interacting with customers and stakeholders in a professional, friendly and efficient manner. - Ensuring a smooth invoicing process by setting up the right vendor and master data . - Coordinating the allocated portfolio (key customers)’s queries end-to-end. - Maintaining our reputation by your professional and helpful attitude towards our customers. - Being the face and voice of one of the largest global energy company. Show less



Mascotasshop, C.A

• Manager

  • Jan 2017 - Jul 2017

  Mascotasshop is a small store located in the heart of Madrid. Their mission is to provide the best quality of services and for your pet. Our goal is to make you feel like if you where at home and you don't have to be worry about a thing. We make you feel your visit unique and special. My responsibilities within the company where the following: MascotasShop, Madrid (España) - In charge of doing inventory. - Design the position of the products in the shelves. - Getting all the merchandise requested daily. - Direct sells with clients. - Manage appointments for grooming. - Bathe and Groom Dogs. - Daily Accounting. Show less



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Bilingual Customer Service Representative

  • Nov 2016 - Jan 2017

  Our mission is to ensure that digital services are well thought-out, made available and used in a more caring, inclusive and sustainable way in all areas of our business. Orange does everything in its power to ensure people and organisations enjoy a more autonomous, secure digital life. Through the engagement and expertise of the Group’s teams, Orange employs innovative technologies and services everywhere, and for everyone. My responsibilities within this company where the following: - Direct relationship withclients. - Call reception (average of 30 calls). - Orders management. - Request for cancellation of orders. - Creation of orders (new accounts, migrations and ports). - Management of incidents with orders for mobile and fixed telephony, including ADSL and Fiber. - Giving information to customers on the status of their orders and requests. Show less



Inversiones Enjoy Vacation, C.A.

• Inversiones Enjoy Vacations, C.A.

  • Nov 2011 - Aug 2016

  Las Olas Club Resort offers you and your family the possibility of leaving stress and worries aside and enjoying a weekend full of entertainment and fun. From dawn to sunset, you will have a range of options led by our recreation team, from dance therapy, to volleyball tournaments, activities for the little ones to our dance bingo for all those who still have enough energy then of the sunset. My responsibilities within this company were the following: - Supervision of sales of holiday packages to companies and individuals. - Development of marketing campaigns in sales for all types of public. - Control of sales personnel in the offices of Caracas and Río Chico (Miranda State). - Recruitment, selection and training of sales staff for both offices. - Establishment of goals in monthly sales to achieve a greater motivation of the personnel in charge. Show less



ARAQUEREYNA

• Venezuela
• Legal Services
• 1 - 100 Employee

• legal assistant

  • Mar 2012 - Sep 2012

  The Bureau was established in 1986 by its four founding partners. It was planned since its inception, to provide comprehensive legal assistance services to its clients exclusively institutionally, in the form of a civil society. ARAQUEREYNA currently has a team of lawyers, exclusively dedicated. Its different specialties in the field of law are consistently integrated into a solid professional organization with a vocation for excellence and commitment to its clients, structured to provide multidisciplinary legal services, in the fundamental areas required by any institution that participates in the life of business in Venezuela. My responsibilities within the Bureau were the following: • Drafting of proceedings, offers, demands, contracts and others, for the Labor Courts, Contentious-Administrative Courts and the Courts of Guarenas. • Work at the level of procedures and review of files in the Labor Courts located in the Torre Latino, Contentious Administrative Courts in the Torre Impres, Courts located in Guarenas as well as the review of cases in the Provinces of the East, North and Guatire. Show less



British Council

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Customer Services Assistant

  • Oct 2010 - May 2011

  The British Council, is an institution created in the 1930's to 'promoting a wider knowledge of [the UK] and the English language abroad and developing closer cultural relations between [the UK] and other countries.’ My responsibilities within the company were the following: - Advice on English courses offered by the British Council. - Advice to members about doubts about courses, costs, library services and study abroad opportunities. - Planning new activities for new students. - In charge of the process of registration of new students and regulars. - Reports of inscriptions, sales, loans of equipment and new courses that the British Council imparted. - Management of all kinds of queries and problem solving with distance enrollment in courses, leveling exams, income as well as IELTS. - Handling of cash and credit cards for cancellation of the different services offered. Show less



Berlitz

• Venezuela
• Primary and Secondary Education
• 300 - 400 Employee

• English Teacher

  • Jul 2009 - Sep 2009

  It was pure chance that the classic grammar translation method of language learning gave way to the dynamic and active Berlitz Method. When Berlitz hired an assistant who only spoke French, he discovered that the traditional form of instruction, which focused on rote memorization, learning grammar, and translating texts, was less effective than having his students speak the language actively from day one. From this point onward, he increasingly moved toward a style of instruction that allowed students to immerse themselves in the new language – and the Berlitz Method was born. My responsibilities within the Institute were the following: • Curriculum design that covered the different levels of student learning in the classroom. •Record keeping attendance and notes. •Planning of daily activities and tasks. •Programming and teaching of English in a variety of levels. Show less