Gabriela Gutierrez
Service Manager at ngena- Claim this Profile
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Spanish Native or bilingual proficiency
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English Limited working proficiency
Topline Score
Bio
Experience
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ngena
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United States
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Telecommunications
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100 - 200 Employee
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Service Manager
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Jul 2022 - Present
Managing with clients and partners their network services, detailed solution design, the implementation, changes and the service quality during rollout and contract duration. Managing with clients and partners their network services, detailed solution design, the implementation, changes and the service quality during rollout and contract duration.
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Project Manager
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Jan 2018 - Mar 2021
Participation in the technological projects related to railways. Leader of the team in charge of carrying the automatic conduction system CBTC in the area of signaling and traffic, with the main function of evaluating the new design impact in pre existing systems, cost and implementation timeframes. Negotiation of the changes and new technological proposals for the integration of both systems and final start-up of the projects. Participation in the technological projects related to railways. Leader of the team in charge of carrying the automatic conduction system CBTC in the area of signaling and traffic, with the main function of evaluating the new design impact in pre existing systems, cost and implementation timeframes. Negotiation of the changes and new technological proposals for the integration of both systems and final start-up of the projects.
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Corporación Digitel
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Venezuela
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Telecommunications
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700 & Above Employee
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Network Coordinator (Perfomance)
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Jul 2014 - Sep 2017
In charge of the team responsible of the management reporting and statistical analysis of the traffic and network KPIs (2G, 3G and LTE Network), aimed towards the upper management levels.Development and monitoring operative and resolution plans, for the preventive maintenance on the elements of the network (RNC, BSC, NODE B, BTS, eNodeB, MSS, MGW), and following detected degradations between other areas (Core, RF, O & M, Sales and ATC).Coordinate commercial and marketing plans, taking in consideration the performance of the network and the potential impact over this performance and the quality offered to the final customers.Reporting me: 5
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Servicios Tecnológicos NUBISE S.A.
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Venezuela
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Process Specialist
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Aug 2013 - May 2014
Member of the Providers Management Department; Leader of the "Image management for clinics and health centers under the H-Connexum 2 scheme" Project. Analyst for business and technical processes for technical integration of the Primary Attention Health Centers, using proprietary management systems.Reporting me: 2 Member of the Providers Management Department; Leader of the "Image management for clinics and health centers under the H-Connexum 2 scheme" Project. Analyst for business and technical processes for technical integration of the Primary Attention Health Centers, using proprietary management systems.Reporting me: 2
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Santander
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Spain
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Banking
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700 & Above Employee
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Project Intern
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Jun 2012 - Jun 2013
Definition and evaluation of the operation within the planning of the "Alhambra" Project, whose main objective was to improve the efficiency, and the compliance of the current regulations for commercial networks in Banco Santander. The main tasks executed included: Project planning thru the evaluation of the current systems and the actual requirements of end customer (minority, wholesale and corporate banking). Analysis, definition and optimization of the functional entities and test bed design for the trial of the new financial instruments, in order to facilitate an optimal operational integration of the back with the rest of the business areas.
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Interdominios.com
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Spain
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Technology, Information and Internet
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1 - 100 Employee
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Sales Representative
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Sep 2011 - May 2012
Provide technical support for presales of servers in cloud computing, virtualized thru VMWare, as well as creating a client´s portfolio for cloud computing migration Provide technical support for presales of servers in cloud computing, virtualized thru VMWare, as well as creating a client´s portfolio for cloud computing migration
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Education
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ESERP Business & Law School
Master of Business Administration - MBA, Marketing/Marketing Management, General -
Universidad Católica Andrés Bello
Bachelor of Engineering - BE, Telecommunications Engineering