Experience

CVR Associates

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Fraud/Payment Analyst

  • Jun 2022 - Present

  Alpharetta, Georgia, United States FRAUD ANALYST: Responsible for conducting a variety of complex and sensitive investigations related to suspected fraud, misuse, and abuse of any ERA funding by an applicant or landlord. Obtaining and presenting facts as evidence in support of administrative action. investigating and interviewing suspected fraudulent participants, unauthorized occupants, landlords /agents and all parties involved. Recommend and execute remedies in cases of fraud, included but not limited to… Show more FRAUD ANALYST: Responsible for conducting a variety of complex and sensitive investigations related to suspected fraud, misuse, and abuse of any ERA funding by an applicant or landlord. Obtaining and presenting facts as evidence in support of administrative action. investigating and interviewing suspected fraudulent participants, unauthorized occupants, landlords /agents and all parties involved. Recommend and execute remedies in cases of fraud, included but not limited to denial of applications for housing assistance, cancellation from housing program assistance, repayment agreements. PAYMENT ANALYST: Responsible for reviewing and ensuring all proper documentation was complete and accurate in accordance with ERA program guidelines to facilitate rental funds to the applicant Communicating with the rental assistance landlord liaison, Quality control and utility specialist regarding any questions related to eligibility, and or documentation for applications. Communicating with both tenants and landlords through the online portal ticketing systems, email, and telephone to resolve appeals, answer any questions regarding program regulations, administrative policies, and procedures for the purpose of payment approvals. After careful review of documents provided any evident attempt of fraud, escalate to fraud department for in-depth review. Collaborating with supervisor and co-workers to ensure daily case quota and departmental goals are met.

• BILINGUAL-SPANISH HCV HOUSING SPECIALIST

  • Jun 2022 - Present

  • Verified eligibility for program assistance, reviewing leases, determining rent assistance portion, all in conformance with established rent assistance policy, and prescribed performance standards. • Maintained a caseload of clients within the Housing Choice Voucher Program. • Processed applications for HCV eligibility and screening, requesting family and landlord documentation, reviewing, and verifying information. • Processed HCV applications for reexaminations, requesting… Show more • Verified eligibility for program assistance, reviewing leases, determining rent assistance portion, all in conformance with established rent assistance policy, and prescribed performance standards. • Maintained a caseload of clients within the Housing Choice Voucher Program. • Processed applications for HCV eligibility and screening, requesting family and landlord documentation, reviewing, and verifying information. • Processed HCV applications for reexaminations, requesting family and landlord documentation, reviewing, and verifying information. • Accurately and timely calculation of annual income, assets and deductions from documentation provided by the family, • Reviewed unit and leasing documents. • Process Housing Assistance Payment contracts. • Utilized computer programs to prepare correspondence and reports, requesting verification documents from landlords. • Met daily and weekly goals with a high level of quality and accuracy.



LATN Language Solutions

• United States
• Translation and Localization
• 1 - 100 Employee

• Medical Spanish Interperter

  • Sep 2019 - Nov 2020

  Greater Atlanta Area Provide medical and social interpretation service, including interpreting clinic procedures, health information, medical treatment, lab results and policies and procedures. Uphold professional standards of the medical interpreting profession by adhering to Code of Ethics and Standards of Practice as set forth by the NCIHC, IMIA, and other professional organizations, as well as respecting HIPAA requirements and the hospital's code of conduct. Exceptional Spanish linguistic… Show more Provide medical and social interpretation service, including interpreting clinic procedures, health information, medical treatment, lab results and policies and procedures. Uphold professional standards of the medical interpreting profession by adhering to Code of Ethics and Standards of Practice as set forth by the NCIHC, IMIA, and other professional organizations, as well as respecting HIPAA requirements and the hospital's code of conduct. Exceptional Spanish linguistic proficiency and the capacity to analyze dialectical and cultural differences that are essential to ensure that clients and Limited English customers communicate with ease and accuracy.. Able Render Spanish interpretation at all organizational levels maintaining proper linguistic register as the interpreter role of conduit, clarifier, cultural broker and advocate. Show less



Harmony School of Innovation - Katy TX

• k-12grade School Registrar

  • Oct 2015 - Jun 2018

  Katy, TX Governed the daily upkeep, safekeeping and transferring of official student documents, transcripts and records in compliance with state and federal academic and accreditation policies. Responsible for student enrollment ,withdrawals, attendance , report cards and official transcripts. Performed daily reconciliation and corrective actions to resolve discrepancies in student records in a timely manner. Responsible for the planning, organization and execution of the yearly… Show more Governed the daily upkeep, safekeeping and transferring of official student documents, transcripts and records in compliance with state and federal academic and accreditation policies. Responsible for student enrollment ,withdrawals, attendance , report cards and official transcripts. Performed daily reconciliation and corrective actions to resolve discrepancies in student records in a timely manner. Responsible for the planning, organization and execution of the yearly Lottery Admissions process. Effectively managed and used systems and processes to measure, monitor and correct the impact of student withdrawals and enrollments for the district goals. Worked in collaboration with specialty departments in the maintenance and upkeep of current and newly enrolled students to ensure proper services, medical provisions, legal decrees and educational requirements were applied respectively. Provided translation and interpretation services to the Special Education Department for Individualized Education Plans (IEP) and interpretation during IEP meetings and parent conferences. Served as subject matter expert and played a key role in training new front office staff. Show less



Cypress-Fairbanks ISD

• United States
• Education Management
• 700 & Above Employee

• Spanish Interpreter

  • Aug 2014 - May 2015

  Houston, Texas Area Provided translation and interpretation services to the Special Education Department for Individualized Education Plans (IEP) and interpretation during IEP meetings and parent conferences. Extensive knowledge of the Special Education Program vocabulary both in English and Spanish. Interpreted/Translated comprehensive program planning of child on initial and ongoing monitoring basis to parents during ARD/IEP meetings. Provided accurate assessment of students in English and Spanish in… Show more Provided translation and interpretation services to the Special Education Department for Individualized Education Plans (IEP) and interpretation during IEP meetings and parent conferences. Extensive knowledge of the Special Education Program vocabulary both in English and Spanish. Interpreted/Translated comprehensive program planning of child on initial and ongoing monitoring basis to parents during ARD/IEP meetings. Provided accurate assessment of students in English and Spanish in listening, speaking. Maintain a sufficient level of knowledge regarding relevant technical, educational and legal topics. reading and writing using the IDEA Proficiency Test, and other state mandated assessments. Translated for parents in the initial eligibility process, IEP implementation, and transitional services. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Tech Support Analyst

  • Aug 2002 - Aug 2012

  Provided Exceptional customer service and advanced technical support for internal and external customers for hardware and software, network, and application issues. Troubleshoot hardware and software issues and identify network or application issues and provided detailed information on how to set up/ configure data and voice products. Escalated unresolved network issues through our internal ticketing processes. Spanish Quality Assurance Analyst ·Served as Quality Assurance mentor to… Show more Provided Exceptional customer service and advanced technical support for internal and external customers for hardware and software, network, and application issues. Troubleshoot hardware and software issues and identify network or application issues and provided detailed information on how to set up/ configure data and voice products. Escalated unresolved network issues through our internal ticketing processes. Spanish Quality Assurance Analyst ·Served as Quality Assurance mentor to new and veteran service agents to achieve center quality goals. Monitor and assess agent interactions. Documenting agent performance strengths and weaknesses, quality checking product knowledge, policies, and procedures, and highlighting compliance issues. Lead regular quality calibrations with agents and supervisors. Help drive quality guidelines and procedures. Regularly spot check data for compliance. Work with Visible support team to suggest/design training programs or process enhancements that correct quality issues as needed. Work closely with management and Quality Supervisors to align on quality performance, goals, and opportunities. Device Replacement Fraud specialist Reviewed customers device replacement claims for lost, stolen, damaged or device malfunctions that had been flagged as suspicious. Reviewed possible cases of insurance fraud, assemble evidence to build a case, and then recommend further action to the appropriate enforcement and compliance officers Prepared regular case status and progress reports for supervisor; recommends pursuit of further investigation or conclusion of case. Achievements: Training Assistant (TA). Helped train New hires on Verizon product and services as well as first call resolution. Management Support Team (MST) provided floor support for tech support and peers. Network Support team. Provided support to network technicians with network tickets created by the floor support team. Device replacement fraud analyst. Show less



Excel Communications

• CALLCENTER TRAFFIC ANALYST

  • May 1999 - Sep 2002

  Houston, Texas, United States Responsible for in-depth analyses of automated Call distribution/Tele Center System (ACD/TCS), managed all factors affecting call volume forecast. · Maintained Aspect database, applications agent groups and trunk utilization. · Monitored the impact of service level, abandoned rates, call handling times. Proposed resolutions for service level challenges generating less hold time for customers, less repeat callers to our centers and increasing employee training time.