Experience

The View Hotel Eastbourne

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Apr 2014 - Present



Best Western Lansdowne Hotel

• Senior Receptionist

  • Jun 2011 - Apr 2014

  Managing a team of receptionists ensuring effective administration systems, communication mechanisms and procedures are in place to support the work of the hotel and to ensure the delivery of a high quality customer service. Developed a detailed standard of practice document including the procedures involved in the job. Hiring staff, training new staff, doing staff rota and holding departmental meetings. Acting as a role model, demonstrating and promoting the standards expected by the practice and creating the energy and enthusiasm for the service.

• Receptionist

  • Apr 2010 - May 2011

  Attending visitors and dealing with requests on the phone and face-to-face, taking bookings, checking bookings, responsible for check- in/check-out of guests, receiving and sorting mail and deliveries, responsible for daily accounts balancing, ensuring high standards of customer service.

• Assistant Restaurant Manager

  • Feb 2009 - Apr 2010

  Leading and managing a team of waiters assuring the best standards of service, training new staff, briefing staff, making sure all tools and equipment and furniture are looking well and well maintained, interviewing new staff candidates, creating a healthy working atmosphere and staff cooperation. Also doing rotas on the absence of the restaurant manager.