Gabriela Castillo

Project Manager at Weckerle Cosmetics
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Contact Information
us****@****om
(386) 825-5501
Location
San Pedro, California, United States, US

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Experience

  • Weckerle Cosmetics
    • Germany
    • Manufacturing
    • 1 - 100 Employee
    • Project Manager
      • May 2022 - Present

  • Gemist
    • United States
    • Software Development
    • 1 - 100 Employee
    • Customer Service/ Fulfillment Director
      • Feb 2020 - Apr 2022

      Los Angeles Metropolitan Area Monitor and track daily sales along with client return rate. Oversee shipping CRM tickets to keep within a minimum with an hour response rate. Handle shipping accounts; FedEx, DHL, for B2C orders. Update monthly KPIs to track popular styles, stones, jewelry sizes, client requests, feedback, etc. Assist in creating discount codes via shopify for seasonal updates and customer giveaways. Oversee and monitor pop-ups, track inventory and sales as well as replenishment. Work one on… Show more Monitor and track daily sales along with client return rate. Oversee shipping CRM tickets to keep within a minimum with an hour response rate. Handle shipping accounts; FedEx, DHL, for B2C orders. Update monthly KPIs to track popular styles, stones, jewelry sizes, client requests, feedback, etc. Assist in creating discount codes via shopify for seasonal updates and customer giveaways. Oversee and monitor pop-ups, track inventory and sales as well as replenishment. Work one on one with jewelry vendors - sourcing stones at a profitable rate and track updates via excel. Track orders and custom requests via ASANA to fulfill shipping times and meet client expectations. Create timelines with custom jewelry orders, source custom pieces and keep track of deadlines. Fulfill and complete orders via Pipedrive to close out on Shopify . Pick and pack orders, create labels for both domestic and international shipments. Replenish packaging supplies via FedEx and Uline. Work with shipping carriers to update the company’s shipping account and request best shipping rates. Post, respond and interact with clients on all social media pages; Facebook, IG, Twitter, Etsy, Linktree. Show less

  • DoubleTree by Hilton
    • United States
    • Hospitality
    • 700 & Above Employee
    • Sales Manager
      • Mar 2019 - Feb 2020

      Torrance, California, United States

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