Gabriela Arratia Jiménez

Front Office Manager at Four Seasons Hotel San Francisco at Embarcadero
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Contact Information
us****@****om
(386) 825-5501
Location
United States, US
Skills

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Bio

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Credentials

  • Unconscious Bias
    LinkedIn
    May, 2021
    - Oct, 2024
  • Motivating and Engaging Employees
    LinkedIn
    May, 2020
    - Oct, 2024
  • Leading with Innovation
    LinkedIn
    Apr, 2020
    - Oct, 2024

Experience

  • Four Seasons Hotel San Francisco at Embarcadero
    • United States
    • 1 - 100 Employee
    • Front Office Manager
      • Jun 2023 - Present
  • Four Seasons Resort Los Cabos
    • Guest Services Manager
      • Aug 2019 - Jul 2023
  • Four Seasons Hotels and Resorts
    • Canada
    • Hospitality
    • 700 & Above Employee
    • Guest Services Manager
      • May 2017 - Aug 2019

      In charge of Concierge, Bellman and airport hosts In charge of Concierge, Bellman and airport hosts

  • Four Seasons Resort Punta Mita
    • Mexico
    • Hospitality
    • 1 - 100 Employee
    • Assistant Front Desk Manager
      • May 2016 - May 2017
  • Nizuc Resort & Spa
    • Mexico
    • Hospitality
    • 100 - 200 Employee
    • Front Desk Supervisor
      • Apr 2013 - Apr 2016

      Guests check in/out, cashier, daily supervisor’s shift reports, review of agent’s reports, agent’s shift closure, agent’s bank audit, new associates training, ensure the compliance of the AAA and IPrefer standards, schedule the agent’s shifts Night Management: ensure the correct operation of the outlets and departments that work late night, constant communication with the security supervision, night tours of the property to ensure that everything is operating in order, prepare night reports for the General Management and Operative Comitee, ensure the end of the day closure Show less

  • JW Marriott
    • Hospitality
    • 700 & Above Employee
    • Front Desk Supervisor
      • Oct 2011 - Apr 2013

      Guests check in/out, cashier, daily supervisor’s shift reports, review of agent’s reports, agent’s shift closure, agent’s bank audit, new associates training, upselling program, department´s payroll, end of month accounting reports.

    • Front Desk Supervisor
      • Feb 2013 - Mar 2013

      Task Force as Front desk Supervisor & Manager on Duty (PM Shift)

    • Guest Relations Supervisor
      • Feb 2011 - Oct 2011

      Business Center and the Executive Lounge supervisory. Associate’s Schedule, cost control of food and beverage, strategies for beverages sales, operative activities from both departments.

    • Front desk agent and Shift Leader
      • Oct 2009 - Feb 2011

      Guests check in/out, cashier, agent’s daily reports, new associates training, in charge when there was no supervisor

    • Lobby Agent
      • May 2007 - Oct 2009

      Support the Concierges, provide information from hotel’s facilities and touristic areas to the guests; restaurant, car service, theater, etc. Reservations; prepare the internal brochure for the guests with information about the events in the city such as concerts, theatre, etc.

  • Marriott Hotels
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Trade wind’s Supervisor
      • Dec 2011 - Jan 2012

      Task force at the VIP Lounge as a supervisor Task force at the VIP Lounge as a supervisor

  • Best Western® Hotels & Resorts
    • Netherlands
    • Hospitality
    • 1 - 100 Employee
    • Front Desk Agent and shift leader
      • Jul 2004 - Mar 2007

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