Gabriel Trotter

Desktop Support Technician at Seven Lakes High School
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Contact Information
us****@****om
(386) 825-5501
Location
Spring, Texas, United States, US

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Bio

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Credentials

  • Technical Support Fundamentals
    Coursera
    Mar, 2022
    - Oct, 2024

Experience

  • Seven Lakes High School
    • United States
    • Primary and Secondary Education
    • 1 - 100 Employee
    • Desktop Support Technician
      • Jul 2022 - Present

      As a Desktop Support Agent, I provide knowledgeable technology solutions and support, while maintaining a friendly experience for customers requiring product information or other technical assistance. Take detailed notes, perform diagnostics, and troubleshoot staff issues. Closing tickets/resolutions, setting up technical equipment and maintain equipment. Providing positive, timely engagements with staff technical issues. Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs. Close out tickets using footprints ticketing system and provide detailed notes if any escalation is needed. Re-image laptop, desktops using Pixi boot. Bios’ update and firmware updates as needed. Help staff install software products such as Office 365, Adobe DC, Divers to printers, drivers to scanners and ECT. Set up yoga bundles and projectors as needed. Remote in to help staff with technical issues if at home or at another campus. Help with peripheral such as keyboards, mouse, HDMI cables and other cable if need to be replaced. Show less

  • Best Buy
    • Retail
    • 700 & Above Employee
    • Geek Squad
      • May 2020 - Jun 2022

      • Assist customers face-to-face with their computer and consumer electronics problems. • Provide basic computer education to clients Perform advanced hardware and software repairs on a wide variety of consumer electronics. • Resolve issues with PC networking, internet access, virus removal, and other issues with consumer electronics. • Assist individuals and business to upgrade computer hardware, installed computer software, and upgrade computer system for compatibility and security. • Diagnose and repair computers in a retail store environment, currently appliance sales • Diagnose and repair computers, printers, laptops, electronic devices and network peripherals. • Answer phone calls to assist clients over the phone with technical support or answer questions the client may have. Show less

  • NORTHSKY COMMUNICATIONS LTD.
    • United Kingdom
    • Telecommunications
    • 1 - 100 Employee
    • Field Supervisor
      • Mar 2016 - Feb 2020

      • Install fiber optic lines at dispatched site location • Check placement of permits on work area • Clean-up area by removing tools and materials for work zone • Create reports and managed team. • Install fiber optic lines at dispatched site location • Check placement of permits on work area • Clean-up area by removing tools and materials for work zone • Create reports and managed team.

Education

  • ITT Technical Institute-Richardson
    Associate's degree, Information Technology
    2015 - 2017

Community

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