Experience

Telcom Corporation

• United States
• Telecommunications
• 1 - 100 Employee

• Information Technology Project Coordinator

  • Nov 2022 - Present

  • Manage and transform the telecommunications infrastructure for Senior Housing sites. • Review complex voice and data invoices for large clients over multiple locations throughout the U.S. • Analyze all the telecommunication’s expenses for each location. • Research available alternatives and/or billing errors, report our findings to the site, and work with the site to implement our findings for cost savings. • Assists clients in selecting and implementing new voice (PBX) equipment… Show more • Manage and transform the telecommunications infrastructure for Senior Housing sites. • Review complex voice and data invoices for large clients over multiple locations throughout the U.S. • Analyze all the telecommunication’s expenses for each location. • Research available alternatives and/or billing errors, report our findings to the site, and work with the site to implement our findings for cost savings. • Assists clients in selecting and implementing new voice (PBX) equipment and negotiating and implementing new carrier contracts for both voice and data. • Train site personnel on telephone lines (POTS, PRI, SIP), Digital and IP PBX equipment and configuration, VoIP, internet service, and IT equipment. Show less • Manage and transform the telecommunications infrastructure for Senior Housing sites. • Review complex voice and data invoices for large clients over multiple locations throughout the U.S. • Analyze all the telecommunication’s expenses for each location. • Research available alternatives and/or billing errors, report our findings to the site, and work with the site to implement our findings for cost savings. • Assists clients in selecting and implementing new voice (PBX) equipment… Show more • Manage and transform the telecommunications infrastructure for Senior Housing sites. • Review complex voice and data invoices for large clients over multiple locations throughout the U.S. • Analyze all the telecommunication’s expenses for each location. • Research available alternatives and/or billing errors, report our findings to the site, and work with the site to implement our findings for cost savings. • Assists clients in selecting and implementing new voice (PBX) equipment and negotiating and implementing new carrier contracts for both voice and data. • Train site personnel on telephone lines (POTS, PRI, SIP), Digital and IP PBX equipment and configuration, VoIP, internet service, and IT equipment. Show less



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Business Technician

  • Mar 2016 - Jul 2022

  • Install, upgrade and service TV, Internet and Telephony Xfinity systems for residential and business customers. • Keep team updated on metrics and repeats. • Interact with customers in order to match their demands. • Keep tools and equipment inventory. • Follow up with customers in order to guarantee a great service. • 2019 Personal Development Program (PDP) graduate. • Elevated from COMM TECH II (new hire) to Business Technician in 20 months. • Graduated top… Show more • Install, upgrade and service TV, Internet and Telephony Xfinity systems for residential and business customers. • Keep team updated on metrics and repeats. • Interact with customers in order to match their demands. • Keep tools and equipment inventory. • Follow up with customers in order to guarantee a great service. • 2019 Personal Development Program (PDP) graduate. • Elevated from COMM TECH II (new hire) to Business Technician in 20 months. • Graduated top of the class in both the new hire and residential technician training. FASA / BASA certified 02/23/2017. Show less • Install, upgrade and service TV, Internet and Telephony Xfinity systems for residential and business customers. • Keep team updated on metrics and repeats. • Interact with customers in order to match their demands. • Keep tools and equipment inventory. • Follow up with customers in order to guarantee a great service. • 2019 Personal Development Program (PDP) graduate. • Elevated from COMM TECH II (new hire) to Business Technician in 20 months. • Graduated top… Show more • Install, upgrade and service TV, Internet and Telephony Xfinity systems for residential and business customers. • Keep team updated on metrics and repeats. • Interact with customers in order to match their demands. • Keep tools and equipment inventory. • Follow up with customers in order to guarantee a great service. • 2019 Personal Development Program (PDP) graduate. • Elevated from COMM TECH II (new hire) to Business Technician in 20 months. • Graduated top of the class in both the new hire and residential technician training. FASA / BASA certified 02/23/2017. Show less



Inter Venezuela

• Venezuela
• Telecommunications
• 300 - 400 Employee

• Project Engineer

  • May 2007 - Nov 2014

  • Collected requirements and developed numerous technical solutions monthly to improve all the company information systems such as Payroll, Purchase, Sales, Support and Invoicing of all the services at INTER (TV, Internet and Telephone) using Genexus EV2 and Java. • Met with managers from different areas regularly in order to come up with innovations for the company. • Supervised testing of major developments. Gained extensive experience in software development and the handling of… Show more • Collected requirements and developed numerous technical solutions monthly to improve all the company information systems such as Payroll, Purchase, Sales, Support and Invoicing of all the services at INTER (TV, Internet and Telephone) using Genexus EV2 and Java. • Met with managers from different areas regularly in order to come up with innovations for the company. • Supervised testing of major developments. Gained extensive experience in software development and the handling of the programming language Genexus. Show less • Collected requirements and developed numerous technical solutions monthly to improve all the company information systems such as Payroll, Purchase, Sales, Support and Invoicing of all the services at INTER (TV, Internet and Telephone) using Genexus EV2 and Java. • Met with managers from different areas regularly in order to come up with innovations for the company. • Supervised testing of major developments. Gained extensive experience in software development and the handling of… Show more • Collected requirements and developed numerous technical solutions monthly to improve all the company information systems such as Payroll, Purchase, Sales, Support and Invoicing of all the services at INTER (TV, Internet and Telephone) using Genexus EV2 and Java. • Met with managers from different areas regularly in order to come up with innovations for the company. • Supervised testing of major developments. Gained extensive experience in software development and the handling of the programming language Genexus. Show less