Experience

Circadian Funding LLC

• United States
• Financial Services
• 1 - 100 Employee

• Sr. Lead Coordinator

  • Aug 2019 - Present

  • Records, sources, assigns and tracks Internet leads • Manages cultivation of Internet leads from acquisition to conversion • Maintains contact database system and back-office support. Ensures that all systems and processes run efficiently, making revisions as needed • Records, sources, assigns, and tracks all non-Internet leads. The first point of contact in handling customer inquiries • Keeps the Mega Team Leader informed regarding any problems or issues that need to be handled • Refers seller leads to Listing Coordinator. • Follow up with leads • Computer input • Handoff leads for appointments to Buyer Specialists Show less



CareerBuilder

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Business Accountant Manager

  • Sep 2017 - Aug 2019

  200 N. LaSalle St. Suite 1100 Chicago, IL 60601 Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Responsibilities: * Be the primary point of contact and build long-term relationships with customers * Help customers through email, phone, online presentations, screen-share and in person meetings * Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. * Ensure the timely and successful delivery of our solutions according to customer needs and objectives * Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. * Forecast and track key account metrics * Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments * Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. * Monitor and analyze customer’s usage of our product * Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships. * Liaise between the customer and internal teams * Self-motivated and able to thrive in a results-driven environment * Ability to prioritize among competing tasks * Critical thinking and problem solving skills * Excellent time and project management skills. You’re always looking to improve inefficient processes * Keen attention to detail and adherence to deadlines Show less



Target

• United States
• Retail
• 700 & Above Employee

• Sr Team Leader

  • Sep 2014 - Feb 2016

  The customer service team leader position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. Additionally, the position is responsible for assisting the manager with development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs. Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Provides statistical and performance feedback and coaching on a regular basis to each team member. Writes and administers performance reviews for skill improvement. Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution. Ensures employees have appropriate training and other resources to perform their jobs. Responds to and resolves employee relations issues expressed by team members. Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs. Show less