Chief Delivery Officer & Chief Information Officer

• Sep 2021 - Present

Responsible for management of the internal group IT organizations, implementation of ITIL based processes, supervision and management of IT related projects Delivery officer - monitoring, supervision and reporting related to the client projects - setting up of KPIs - evaluation of performance - client reporting - identification of projects and introduction of client opportunities into delivery pipeline - escalation point of contact for client delivery - SPOC for communication with the clients Show less

Project & Service Manager

• May 2021 - Sep 2021

Service Delivery responsible for a Germany (Kassel area) based client in the automotive Supervision of operations processed based on ITIL framework Management of support delivery teams Reporting of SLAs and SPOC for the contact with the customer Service Delivery responsible for a Germany (Kassel area) based client in the automotive Supervision of operations processed based on ITIL framework Management of support delivery teams Reporting of SLAs and SPOC for the contact with the customer

Project Manager & Principal Consultant

• Dec 2020 - Apr 2021

Responsible for managing and internal and external team of software developers in order to deliver SW solution for a Germany based banking client built on the microservices framework Supervision of delivery milestones Reporting of proect status to the regiona management Responsible for managing and internal and external team of software developers in order to deliver SW solution for a Germany based banking client built on the microservices framework Supervision of delivery milestones Reporting of proect status to the regiona management

Head Of IT Operations / Cloud Technology Lead / Consultant

• Dec 2015 - Jan 2020

Managing end-to-end delivery of SaaS & IaaS on AWS (~30 FTEs) in banking industry serving customers of 10+ banking clients Setting up a functional IT Service management organization in a start-up-like environment Single point of contact for SOC2 audit compliance and internal auditor role Member of senior management team Responsible for consulting, architecting and cost optimization activities and projects based on AWS (Amazon Web Services) Managing end-to-end delivery of SaaS & IaaS on AWS (~30 FTEs) in banking industry serving customers of 10+ banking clients Setting up a functional IT Service management organization in a start-up-like environment Single point of contact for SOC2 audit compliance and internal auditor role Member of senior management team Responsible for consulting, architecting and cost optimization activities and projects based on AWS (Amazon Web Services)

Delivery Executive

• May 2014 - Nov 2015

Overall responsibility for end-to-end delivery of IT infrastructure and application services to the client within the HP Enterprise Services UnitAccountable for end-to-end service delivery and ensuring all contractual commitments are met Managing PnL to meet or exceed corporate targets, with emphasis on the profit, revenue and growthConduction of forecasting and variance reporting consistent with corporate guidelines; works with service delivery to develop forecasts that include aggressive growth objectives as included in the accounts' operational business plansResponsible for timely and accurate invoicing to the client, including dispute resolution and collectionIdentification and communication of client demand signals for HP offerings and capabilitiesSuccessful creation, communication and execution of an ongoing operational business plan Driving of transformational changes needed to achieve the account objectivesResponsible for overall service excellence and developing and executing relationship related “go-to-green” plansManaging client communications and expectations within service delivery area around issues and provides resolution/decisions for issuesEnsuring that the Service Management Framework is established, used and maintainedEnsuring that independent review and audits are performed as planned Show less

IT Service Level Manager (form. Business Operations Lead)

• Jul 2011 - Apr 2014

Managing the E2E delivery of the committed IT Service Packages to the clientssupported by respective ITIL Process Managers and technical teams (infrastructure, applications, testing) who are responsible for the across Service excellent execution of the processes defined between clients and HP

Level 2 Application Support Team Lead

• May 2011 - Jul 2011

IT Service Desk Global lead

• Jan 2010 - May 2011

IT Account Manager

• Aug 2007 - Dec 2009

Managing local IT infrastructure services covering ~500 end users IT budget ManagementDriving ISO 20000 and ISO 27001 implementation and certification project activities Leading a global team of IT specialists (~25 FTEs) providing centralized Level 2 application support

User Management Global Lead

• Jan 2006 - Aug 2007

CE Program & Project Lead

• Apr 2003 - Jan 2006

Delivering & planning of soft skill & technical training and coaching all over the region DELL sites; implementation, auditing, adherence supervision and monitoring of the customer oriented programs Delivering & planning of soft skill & technical training and coaching all over the region DELL sites; implementation, auditing, adherence supervision and monitoring of the customer oriented programs

Dispositions & Logistics Specialist

• Aug 2002 - Apr 2003

Organisation Manager

• Jul 1999 - Dec 2001