Experience

Greater Concord Chamber of Commerce (NH)

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Manager of Member Services

  • Jun 2021 - Present



Freelance

• Bow, New Hampshire, United States

• Carpenter and Hardscaper

  • May 2020 - Present

  *Plan, design, and build walkways, patios, retaining walls, driveways, drainage and outdoor landscaping *Home remodeling, framing, fine carpentry, windows and siding installation, deck building, flooring *Plan, design, and build walkways, patios, retaining walls, driveways, drainage and outdoor landscaping *Home remodeling, framing, fine carpentry, windows and siding installation, deck building, flooring



Primary Caregiver

• San Diego, California, United States

• Key role as stay-at-home dad & school volunteer while supporting spouses temporary career relocation

  • Aug 2018 - May 2020



Green Tree Property Management

• Deerfield, NH

• Business Owner

  • Oct 2010 - Aug 2018

  *Created landscape construction company known for consistent top quality projects and exceptional customer care *Developed talent and skillset in project management, operations & logistics *Doubled sales volume each year (first 5 years) while retaining near 100% customer satisfaction and loyalty *Created landscape construction company known for consistent top quality projects and exceptional customer care *Developed talent and skillset in project management, operations & logistics *Doubled sales volume each year (first 5 years) while retaining near 100% customer satisfaction and loyalty



CCA Global Partners

• United States
• Business Consulting and Services
• 300 - 400 Employee

• Senior Regional Membership Consultant

  • Sep 2007 - Apr 2012

  *Skilled & successful account manager for hundreds of sports retailers*Improved profitability & drove growth by providing big box purchasing power in advertising, operational and savings programs to small retail operations*Elevated team productivity with improved procedures, training and new CRM *Raised effectiveness/profitability with trackable data from program & member audits*Key role in developing supplier rebate program & private label bicycle/parts brand, adding attractive new revenue stream *Volunteer: Developed bicycle & parts loaner program for staff and visiting clients, and as a safety officer providing emergency CPR/AED support to office staff

• Membership Consultant

  • Sep 2003 - Sep 2007



Onway Lake Family Resort

• Raymond, NH

• Property Manager

  • Jun 2001 - Sep 2003

  *Tasked with creating 350 acre destination lakeside resort property with lodging, beach front and recreational activities *Key role in property design, development and the construction of the resort *Managed customer service, budgeting, advertising, sales, rentals, homeowners association, security and human resources *Tasked with creating 350 acre destination lakeside resort property with lodging, beach front and recreational activities *Key role in property design, development and the construction of the resort *Managed customer service, budgeting, advertising, sales, rentals, homeowners association, security and human resources



Pine Acres Resort

• Raymond, NH

• Director Of Sales and Marketing

  • May 1999 - Sep 2003

  *Increased profitability and occupancy, upgraded facilities, and improved image resulting in $4M sale *Upgraded trade show programs, redesigned marketing materials, concentrated resources on primary target markets while eliminating nonproductive areas *Created comprehensive campground informational booklet to streamline office check in procedures and increase guest satisfaction. Revised all brochures and materials *Created additional revenue through local business advertising program *Part-time Customer Service Specialist 5/99-6/01 - Reservations and sales agent. Maintained and improved computer reservation software and provided yearly office staff customer service training



Ski 93 Trips

• Amherst, NH

• Account Executive

  • May 1999 - May 2001

  *Created, sold and managed group ski, educational and adventure travel packages to schools, ski clubs and business’s looking for adventure travel and quality service *Provided promotional support at annual ski trade shows *Outbound telemarketing to hundreds of organizations increasing personal sales by 45% *Worked with owner to increase profit margins by renegotiating existing contracts with hotels, transportation, ski areas and wholesalers *Created, sold and managed group ski, educational and adventure travel packages to schools, ski clubs and business’s looking for adventure travel and quality service *Provided promotional support at annual ski trade shows *Outbound telemarketing to hundreds of organizations increasing personal sales by 45% *Worked with owner to increase profit margins by renegotiating existing contracts with hotels, transportation, ski areas and wholesalers



Smugglers' Notch Resort

• Travel Arrangements
• 100 - 200 Employee

• Internship

  • Dec 1998 - Mar 1999

  *Developed comprehensive knowledge of resort operations through 2 week rotations in each department. Public relations, customer service, front desk, marketing, real estate development, snowmaking, ski patrol and activities. Attended all corporate meetings and training seminars *Senior Project: Designed and executed a study on techniques to streamline guest orientation, increasing overall guest satisfaction and encouraging repeat business *Developed comprehensive knowledge of resort operations through 2 week rotations in each department. Public relations, customer service, front desk, marketing, real estate development, snowmaking, ski patrol and activities. Attended all corporate meetings and training seminars *Senior Project: Designed and executed a study on techniques to streamline guest orientation, increasing overall guest satisfaction and encouraging repeat business



Jay Peak Resort

• United States
• Leisure, Travel & Tourism
• 100 - 200 Employee

• College Practicum

  • Sep 1995 - Apr 1998

  *Part-time employment throughout college at Jay Peak and Burke MTN Ski Areas - teamed up with key employees to learn about reservations, marketing, sales, & mtn operations. *Part-time employment throughout college at Jay Peak and Burke MTN Ski Areas - teamed up with key employees to learn about reservations, marketing, sales, & mtn operations.



Peddler's Bike Shop

• Portsmouth, New Hampshire, United States

• Retail Sales Specialist and Bicycle Technician

  • 1997 - 1997

  Gained valuable sales and customer service experience selling and repairing bicycles Gained valuable sales and customer service experience selling and repairing bicycles



Mcfarland Ford Sales Inc

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• McFarland Ford

  • Apr 1991 - Aug 1996

  *Delivered cars/priority documents to VIP customers & trusted to securely complete daily bank transactions *Building and equipment maintenance, and assisted mechanics with car repairs as needed *Delivered cars/priority documents to VIP customers & trusted to securely complete daily bank transactions *Building and equipment maintenance, and assisted mechanics with car repairs as needed