Experience

URC

• Computers and Electronics Manufacturing
• 1 - 100 Employee

• RA Technician

  • Aug 2018 - Present

  Reverse Logistics Specialist - Specializing in inspection and testing of received electronic goods. Properly issuing credit to clients for defective products via Authorize.net and Microsoft GP. Creating warranty replacement orders for defective products with SalesPad. Further utilizing Salespad to process client orders for replacement parts across all product lines. Assisting in various projects

• Complete Control Tech Support

  • Feb 2016 - Aug 2018

  Complex troubleshooting of home automation products. Through phone calls primarily but also through LiveChat and emails as part of our tech supports E Team.



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Geek Squad Home Theater/Repair Double Agent

  • Apr 2010 - Feb 2016

  Delivery and installation of home theater components. Which includes such things as television mounting, in wall wiring, system design as well as audio component installation. One of the more important things I do with Geek Squad is ensuring client relations by providing the best possible service while understand the needs of a client and fulfilling them and ensuring their likelihood to become return clients and also to recommend my company and myself to others. Delivery and installation of home theater components. Which includes such things as television mounting, in wall wiring, system design as well as audio component installation. One of the more important things I do with Geek Squad is ensuring client relations by providing the best possible service while understand the needs of a client and fulfilling them and ensuring their likelihood to become return clients and also to recommend my company and myself to others.



Best Buy

• Retail
• 700 & Above Employee

• Home Theater Sales Associate

  • May 2008 - Apr 2010

  My main job was to understand the needs and wants of a potential client who walks into our stores looking for a new television or new audio system. By understanding what your clients want, and by knowing your products and how they work with other equipment you can make recommendations based on what they need and desire. When successful you can guarantee the client a great audio video experience in their home. Another part of my job was to set-up appointments with our clients with our home theater installation team who I also worked very close with.



CVS Health

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Photo Lab Supervisor

  • Mar 2002 - Dec 2006

  I was in charge of everything related to the photo lab. The main portion of my job was taking clients film and film orders and processing them and returning them. I also did some light photo editing of client photos to remove certain imperfections. Another aspect of my work was managing all client relations and fixing all client issues. I was also in-charge of the employees who also worked in the photo lab with me. I was in charge of everything related to the photo lab. The main portion of my job was taking clients film and film orders and processing them and returning them. I also did some light photo editing of client photos to remove certain imperfections. Another aspect of my work was managing all client relations and fixing all client issues. I was also in-charge of the employees who also worked in the photo lab with me.