Gabriel Sebastián Pulver

Team Leader Front Desk at Puerto Norte Design Hotel
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Contact Information
us****@****om
(386) 825-5501
Location
Argentina, AR
Languages
  • Español -
  • Inglés -
  • Portugués -
Skills

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Bio

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5.0

/5.0
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Amadeo Barbante

Un genio! Muy buen compañero, responsable, siempre de buen humor y proactivo. Siempre demostrando compromiso en todo lo que hacía y compañerismo al 100%.

Luciano Aguirre

Gabriel es de esas personas que no encontrás muchas veces en la vida. Tiene una íncreible capacidad de aprender, resolver a gran velocidad, buscar alternativas y tener siempre como horizonte el resultado sobresaliente en lo que lleva a cabo. Le agradezco lo aprendido transitando a su lado, y luego de todos estos años de confianza creada lo considero un amigo y valoro su presencia en mi vida.

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Credentials

  • Responsive Web Design
    freeCodeCamp
    May, 2021
    - Sep, 2024
  • Inglés Turístico
    Ministerio de Turismo y Deportes Argentina
    Nov, 2020
    - Sep, 2024
  • Portugués Turístico
    Ministerio de Turismo y Deportes Argentina
    Nov, 2020
    - Sep, 2024
  • Calidad en la Atención al Cliente
    Ministerio de Turismo y Deportes Argentina
    Oct, 2020
    - Sep, 2024
  • Nociones de Higiene y Seguridad para Actividades de Turismo
    Ministerio de Turismo y Deportes Argentina
    Oct, 2020
    - Sep, 2024
  • Turismo Responsable y Género
    Ministerio de Turismo y Deportes Argentina
    Oct, 2020
    - Sep, 2024
  • First Certificate Exam (FCE)
    University of Cambridge

Experience

  • Puerto Norte Design Hotel
    • Argentina
    • Hospitality
    • 1 - 100 Employee
    • Team Leader Front Desk
      • Nov 2022 - Present

      • Provide help and guidance for Front Desk, and Reservation teams.• Defining and implementing front desk objectives and procedures.• Hiring and training staff and managing the shift schedules.• Tending to guests' complaints and questions and providing exceptional customer service.• Ensuring that the front desk and reception area is kept clean and organized.• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.• Conducting performance reviews with the front desk staff.• Generating reports and feedback for presentation to the general manager.• Performing administrative duties such as filing and updating records, among others, as needed. Show less

    • Front Desk Agent
      • Feb 2022 - Oct 2022

      • Manage online, phone and in-person room reservations• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities• Take payment from customers• Respond to guests’ issues and complaints in a friendly, timely manner• Explain local amenities and attractions to guests• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs• Arrange specialized services for customers

  • MyBeds
    • Argentina
    • Travel Arrangements
    • 1 - 100 Employee
    • Team Leader - Operations & Customer Support
      • Aug 2018 - Dec 2021

      • Provide help and guidance for customer support, sales and booking re-confirmation teams.

    • Sales & Customer Support
      • Jun 2016 - Aug 2018

      • Manage reservations for wholesale tour operators as well as retail travel agencies in Argentina and abroad.• Customer Services department: Deal with questions and complaints from the customers, giving advice and solving problems related to exceptional cancellations without charges, mapping errors and special enquires. These tasks require great communication with the company’s providers and problem-solving skills. Providing an excellent customer support is the company’s number one priority.

    • Product Executive
      • Apr 2016 - Nov 2016

      • Hotel database; information and rates and regularly updating the database in the company’s own system. • Analize market conditions in order to evaluate the competitiveness of the services the company offers.

  • GO! Grupo Overland Tour Operator
    • Account Manager | Sales | Responsable of Online Reservations Systems
      • Dec 2014 - Mar 2016

      • Provide personalised assistance to wholesale tour operators as well as retail travel agencies in Argentina and South American countries. • Quotation of incoming package holidays as required by the customer and regular follow-up. • Upload hotel information and rates and regularly updating the database in the company’s own system as well as other companies’ systems with which there is a commercial agreement. • Provide personalised assistance to wholesale tour operators as well as retail travel agencies in Argentina and South American countries. • Quotation of incoming package holidays as required by the customer and regular follow-up. • Upload hotel information and rates and regularly updating the database in the company’s own system as well as other companies’ systems with which there is a commercial agreement.

Education

  • UAI - Universidad Abierta Interamericana
    Tecnico en Turismo, Turismo y Hospitalidad
    2012 - 2015

Community

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