Branch Manager

• Feb 2022 - Present

As the "Branch Manager of the Year 2022," I have led with a focus on overseeing and enhancing operations, spanning both office and warehouse domains. My leadership thrives on strategic planning and meticulous organization, consistently upholding the highest operational standards, including precise inventory management. In addition to my roles in ensuring the strict adherence to office protocols, I have played an active role in recruitment and training, contributing to the development of… Show more As the "Branch Manager of the Year 2022," I have led with a focus on overseeing and enhancing operations, spanning both office and warehouse domains. My leadership thrives on strategic planning and meticulous organization, consistently upholding the highest operational standards, including precise inventory management. In addition to my roles in ensuring the strict adherence to office protocols, I have played an active role in recruitment and training, contributing to the development of a skilled team of 15 individuals since 2021. Notably, three of these individuals have achieved well-deserved promotions during this period. My journey within the organization began as a dedicated technician, marked by unwavering dedication and technical expertise. This dedication led to my promotion to the role of Inventory Specialist, where I assumed multifaceted responsibilities, including training and active participation in the interview process. As I ascended to the esteemed position of Branch Manager, my commitment to talent development and team building remained unwavering. Expanding my sphere of influence beyond the local office, I played an instrumental role in training individuals from other branches and actively contributed to the hiring process. This comprehensive approach underscores my steadfast dedication to advancing both individuals and the organization as a whole, consistently steering toward continued success.

Inventory Specialist

• Jan 2021 - Feb 2022

As an Inventory Specialist, reporting directly to the Area Manager, my role encompassed a spectrum of vital responsibilities to ensure the seamless daily operations of the warehouse and store room. My core duties included: Equipment Oversight: Thoroughly receiving, inspecting, and assembling all equipment, promptly reporting any defects or irregularities to uphold the highest standards of quality. Supply Management: Efficiently fulfilling orders for supplies and equipment… Show more As an Inventory Specialist, reporting directly to the Area Manager, my role encompassed a spectrum of vital responsibilities to ensure the seamless daily operations of the warehouse and store room. My core duties included: Equipment Oversight: Thoroughly receiving, inspecting, and assembling all equipment, promptly reporting any defects or irregularities to uphold the highest standards of quality. Supply Management: Efficiently fulfilling orders for supplies and equipment, aligning each action with approved protocols to guarantee accurate and timely delivery. Inventory Preparation: Strategically preparing supplies and equipment for delivery, diligently following established procedures to streamline processes. Inventory Tracking: Meticulously maintaining a real-time record of all equipment in the inventory system, demonstrating a keen eye for detail and precision. Inventory Control: Implementing meticulous inventory control measures, including the min/max process, to optimize resource allocation and operational efficiency. Warehouse Organization: Committing to maintaining the warehouse in impeccable order, ensuring a safe and productive work environment for all team members. Documentation Compliance: Ensuring the meticulous execution of all paperwork, adhering to best practices and regulatory requirements. Logistics Support: Playing a crucial role in loading activities for disbursement, facilitating the smooth flow of operations. Client Service: Dedicatedly delivering and servicing products as needed, ensuring client satisfaction. Adaptability: Demonstrating the flexibility to perform any other related tasks as required, exemplifying a commitment to a holistic and productive work environment.

Rehab technician

• Jul 2020 - Dec 2020

In the capacity of a Wheelchair Technician, my role was centered on ensuring the seamless delivery of complex wheelchair solutions. My responsibilities encompassed: Wheelchair Expertise: Demonstrating specialized proficiency in receiving and assembling complex wheelchairs, meticulously preparing them for delivery. Timely Service: Consistently meeting critical timelines to ensure that all wheelchair-related services were completed promptly and maintained the highest quality… Show more In the capacity of a Wheelchair Technician, my role was centered on ensuring the seamless delivery of complex wheelchair solutions. My responsibilities encompassed: Wheelchair Expertise: Demonstrating specialized proficiency in receiving and assembling complex wheelchairs, meticulously preparing them for delivery. Timely Service: Consistently meeting critical timelines to ensure that all wheelchair-related services were completed promptly and maintained the highest quality standards. Supply Chain Management: Collaborating closely with the purchasing department to obtain quotes for wheelchair service parts and effectively managing the ordering process, optimizing resource allocation. Wheelchair Delivery and Assembly: Efficiently delivering and assembling power wheelchairs and complex wheelchair solutions, with a dedicated focus on precision and exceeding client expectations. Wheelchair Maintenance: Skillfully diagnosing and repairing wheelchair equipment to ensure proper functionality, making significant contributions to the overall quality of patient care. Inventory Control: Diligently monitoring and meticulously tracking inventory, maintaining an organized and efficient resource management system specifically for wheelchairs. Patient-Centered Approach: Actively engaging with patients, ensuring the acquisition of accurate delivery paperwork and prioritizing clear communication throughout the process. Client Satisfaction: Providing comprehensive assessments and valuable recommendations to ATPs (Assistive Technology Professionals) to ensure that each patient's unique wheelchair needs were met, delivering solutions with an unwavering commitment to patient satisfaction.

Professional Services Specialist

• Apr 2017 - Jun 2020

During the period from 2017 to 2020, I executed comprehensive chemical management and meticulous chemical inventory procedures with the utmost professionalism. Furthermore, I showcased my leadership abilities by assuming the role of a dedicated trainer for new employees, successfully mentoring and training a total of 14 individuals between 2017 and 2020. In my capacity as a Pest Control Technician, I adeptly conducted pest control operations, consistently upholding the highest… Show more During the period from 2017 to 2020, I executed comprehensive chemical management and meticulous chemical inventory procedures with the utmost professionalism. Furthermore, I showcased my leadership abilities by assuming the role of a dedicated trainer for new employees, successfully mentoring and training a total of 14 individuals between 2017 and 2020. In my capacity as a Pest Control Technician, I adeptly conducted pest control operations, consistently upholding the highest standards of service quality. Additionally, I held the esteemed position of Route Manager, where I efficiently managed substantial customer bases. Specifically, from 2017 to 2019, I serviced 689 customers bi-monthly in Windermere, and from 2019 to 2020, I extended my expertise to Polk County, servicing 400 customers bi-monthly. Show less During the period from 2017 to 2020, I executed comprehensive chemical management and meticulous chemical inventory procedures with the utmost professionalism. Furthermore, I showcased my leadership abilities by assuming the role of a dedicated trainer for new employees, successfully mentoring and training a total of 14 individuals between 2017 and 2020. In my capacity as a Pest Control Technician, I adeptly conducted pest control operations, consistently upholding the highest… Show more During the period from 2017 to 2020, I executed comprehensive chemical management and meticulous chemical inventory procedures with the utmost professionalism. Furthermore, I showcased my leadership abilities by assuming the role of a dedicated trainer for new employees, successfully mentoring and training a total of 14 individuals between 2017 and 2020. In my capacity as a Pest Control Technician, I adeptly conducted pest control operations, consistently upholding the highest standards of service quality. Additionally, I held the esteemed position of Route Manager, where I efficiently managed substantial customer bases. Specifically, from 2017 to 2019, I serviced 689 customers bi-monthly in Windermere, and from 2019 to 2020, I extended my expertise to Polk County, servicing 400 customers bi-monthly. Show less

Assistant Warehouse Manager

• Apr 2016 - Apr 2017

In my role as Assistant Warehouse Manager, I undertook multifaceted responsibilities to streamline operations and enhance efficiency. My core duties encompassed: Production Oversight: Spearheading production processes with a focus on optimizing output and quality. Shipping and Receiving: Efficiently managing shipping and receiving procedures to ensure timely and accurate handling of goods. Handling and Packing: Ensuring meticulous handling and packing of products, with a… Show more In my role as Assistant Warehouse Manager, I undertook multifaceted responsibilities to streamline operations and enhance efficiency. My core duties encompassed: Production Oversight: Spearheading production processes with a focus on optimizing output and quality. Shipping and Receiving: Efficiently managing shipping and receiving procedures to ensure timely and accurate handling of goods. Handling and Packing: Ensuring meticulous handling and packing of products, with a keen eye for detail and precision. Inventory Control: Implementing rigorous inventory control measures to optimize resource allocation and enhance operational efficiency. Inventory Management: Proactively managing inventory levels to meet demand and minimize waste, contributing to cost-effectiveness. Inventory Audits: Conducting thorough inventory audits to maintain accurate records and uphold the highest standards of accountability. Show less In my role as Assistant Warehouse Manager, I undertook multifaceted responsibilities to streamline operations and enhance efficiency. My core duties encompassed: Production Oversight: Spearheading production processes with a focus on optimizing output and quality. Shipping and Receiving: Efficiently managing shipping and receiving procedures to ensure timely and accurate handling of goods. Handling and Packing: Ensuring meticulous handling and packing of products, with a… Show more In my role as Assistant Warehouse Manager, I undertook multifaceted responsibilities to streamline operations and enhance efficiency. My core duties encompassed: Production Oversight: Spearheading production processes with a focus on optimizing output and quality. Shipping and Receiving: Efficiently managing shipping and receiving procedures to ensure timely and accurate handling of goods. Handling and Packing: Ensuring meticulous handling and packing of products, with a keen eye for detail and precision. Inventory Control: Implementing rigorous inventory control measures to optimize resource allocation and enhance operational efficiency. Inventory Management: Proactively managing inventory levels to meet demand and minimize waste, contributing to cost-effectiveness. Inventory Audits: Conducting thorough inventory audits to maintain accurate records and uphold the highest standards of accountability. Show less

Customer Support Specialist

• Dec 2015 - May 2016

Front Desk customer services and most of the time helping with any IT related issues including hardware/software, computers, laptops, tablets, cellphones and Office 365 Front Desk customer services and most of the time helping with any IT related issues including hardware/software, computers, laptops, tablets, cellphones and Office 365

Customer Services Agent

• Jun 2015 - Dec 2015

Front desk customer service. Handled reservations and resolved customer issues. Front desk customer service. Handled reservations and resolved customer issues.

Maintenance Technician

• Jun 2015 - Dec 2015

Renovation of two floors (16 rooms), outdoor, office, and lobby. Contract hired. Renovation of two floors (16 rooms), outdoor, office, and lobby. Contract hired.

Route Manager

• Oct 2009 - Jun 2015

Delivered exceptional customer service and executed strategic networking initiatives to foster business expansion. Effectively managed financial transactions for a client base of 140 customers, ensuring accuracy and integrity in financial operations. Proficiently addressed challenges through expert problem-solving, maintained precise control over inventory, and efficiently managed route logistics. In the technical domain, exhibited technical prowess as an equipment technician… Show more Delivered exceptional customer service and executed strategic networking initiatives to foster business expansion. Effectively managed financial transactions for a client base of 140 customers, ensuring accuracy and integrity in financial operations. Proficiently addressed challenges through expert problem-solving, maintained precise control over inventory, and efficiently managed route logistics. In the technical domain, exhibited technical prowess as an equipment technician, specializing in the maintenance and repair of diverse machines, including slot machines, jukeboxes, digital jukeboxes, and billiards equipment. Demonstrated exceptional project management skills by successfully orchestrating the establishment of four internet café casinos in Hatillo, Comerio, Santa Isabel, and Cabo Rojo, PR, which featured computer casino slot machines. Led the comprehensive network planning, inventory management, and personnel recruitment and training efforts for these establishments. Furthermore, played a pivotal role in the company's growth by diversifying its services, encompassing equipment repair services for external clients. Innovatively developed and marketed digital jukeboxes, contributing significantly to business expansion and diversification. Show less Delivered exceptional customer service and executed strategic networking initiatives to foster business expansion. Effectively managed financial transactions for a client base of 140 customers, ensuring accuracy and integrity in financial operations. Proficiently addressed challenges through expert problem-solving, maintained precise control over inventory, and efficiently managed route logistics. In the technical domain, exhibited technical prowess as an equipment technician… Show more Delivered exceptional customer service and executed strategic networking initiatives to foster business expansion. Effectively managed financial transactions for a client base of 140 customers, ensuring accuracy and integrity in financial operations. Proficiently addressed challenges through expert problem-solving, maintained precise control over inventory, and efficiently managed route logistics. In the technical domain, exhibited technical prowess as an equipment technician, specializing in the maintenance and repair of diverse machines, including slot machines, jukeboxes, digital jukeboxes, and billiards equipment. Demonstrated exceptional project management skills by successfully orchestrating the establishment of four internet café casinos in Hatillo, Comerio, Santa Isabel, and Cabo Rojo, PR, which featured computer casino slot machines. Led the comprehensive network planning, inventory management, and personnel recruitment and training efforts for these establishments. Furthermore, played a pivotal role in the company's growth by diversifying its services, encompassing equipment repair services for external clients. Innovatively developed and marketed digital jukeboxes, contributing significantly to business expansion and diversification. Show less

Business Owner

• Nov 2013 - May 2015

Sport Bar, Pool tables and Slot Machines. Sport Bar, Pool tables and Slot Machines.

IT System Administrator

• Sep 2014 - Dec 2014

During my tenure as an IT System Administrator Intern, I held diverse responsibilities, showcasing my technical expertise and commitment to optimizing system performance: Equipment Imaging and Distribution: Efficiently managed the imaging and distribution process for computers and remote office equipment, encompassing laptops and desktops. Network Management: Skillfully configured and maintained remote office Ethernet and Wi-Fi networks, with a focus on network cabling, routers… Show more During my tenure as an IT System Administrator Intern, I held diverse responsibilities, showcasing my technical expertise and commitment to optimizing system performance: Equipment Imaging and Distribution: Efficiently managed the imaging and distribution process for computers and remote office equipment, encompassing laptops and desktops. Network Management: Skillfully configured and maintained remote office Ethernet and Wi-Fi networks, with a focus on network cabling, routers, switches, and site-to-site VPN configuration. Inventory Enhancement: Played a pivotal role in enhancing the organization's inventory program, ensuring meticulous tracking of all hardware and software equipment, which significantly contributed to operational efficiency and resource management. Hardware and Software Maintenance: Conducted routine hardware and software maintenance tasks, guaranteeing the seamless functioning of essential IT systems. User Support: Provided invaluable user support by promptly troubleshooting and resolving hardware and software issues, ensuring uninterrupted operations for colleagues. Security Protocols: Assisted in implementing and enforcing robust security protocols to safeguard critical data and infrastructure, reinforcing the organization's cybersecurity posture. Show less During my tenure as an IT System Administrator Intern, I held diverse responsibilities, showcasing my technical expertise and commitment to optimizing system performance: Equipment Imaging and Distribution: Efficiently managed the imaging and distribution process for computers and remote office equipment, encompassing laptops and desktops. Network Management: Skillfully configured and maintained remote office Ethernet and Wi-Fi networks, with a focus on network cabling, routers… Show more During my tenure as an IT System Administrator Intern, I held diverse responsibilities, showcasing my technical expertise and commitment to optimizing system performance: Equipment Imaging and Distribution: Efficiently managed the imaging and distribution process for computers and remote office equipment, encompassing laptops and desktops. Network Management: Skillfully configured and maintained remote office Ethernet and Wi-Fi networks, with a focus on network cabling, routers, switches, and site-to-site VPN configuration. Inventory Enhancement: Played a pivotal role in enhancing the organization's inventory program, ensuring meticulous tracking of all hardware and software equipment, which significantly contributed to operational efficiency and resource management. Hardware and Software Maintenance: Conducted routine hardware and software maintenance tasks, guaranteeing the seamless functioning of essential IT systems. User Support: Provided invaluable user support by promptly troubleshooting and resolving hardware and software issues, ensuring uninterrupted operations for colleagues. Security Protocols: Assisted in implementing and enforcing robust security protocols to safeguard critical data and infrastructure, reinforcing the organization's cybersecurity posture. Show less

IT Support Specialist

• Aug 2014 - Dec 2014

In my role as an IT Support Specialist, I diligently catered to end-users, offering exemplary customer service and unwavering support through various channels including in-person interactions, support tickets, email, and phone calls. My commitment extended beyond user support as I worked collaboratively with the IT team to uphold meticulous support documentation, manage multiple IT queues efficiently, and actively contribute to special projects that enhanced overall IT… Show more In my role as an IT Support Specialist, I diligently catered to end-users, offering exemplary customer service and unwavering support through various channels including in-person interactions, support tickets, email, and phone calls. My commitment extended beyond user support as I worked collaboratively with the IT team to uphold meticulous support documentation, manage multiple IT queues efficiently, and actively contribute to special projects that enhanced overall IT operations. One notable achievement included spearheading the migration of Windows 7 computers to Windows 8 within the Telecommunications Center, ensuring a seamless transition while minimizing disruptions. Additionally, I took charge of the maintenance and updates of software in computer labs, consistently ensuring a secure and optimized environment for users. My dedication to these responsibilities was reflected in my commitment of 32 hours per week to these vital IT functions. Show less In my role as an IT Support Specialist, I diligently catered to end-users, offering exemplary customer service and unwavering support through various channels including in-person interactions, support tickets, email, and phone calls. My commitment extended beyond user support as I worked collaboratively with the IT team to uphold meticulous support documentation, manage multiple IT queues efficiently, and actively contribute to special projects that enhanced overall IT… Show more In my role as an IT Support Specialist, I diligently catered to end-users, offering exemplary customer service and unwavering support through various channels including in-person interactions, support tickets, email, and phone calls. My commitment extended beyond user support as I worked collaboratively with the IT team to uphold meticulous support documentation, manage multiple IT queues efficiently, and actively contribute to special projects that enhanced overall IT operations. One notable achievement included spearheading the migration of Windows 7 computers to Windows 8 within the Telecommunications Center, ensuring a seamless transition while minimizing disruptions. Additionally, I took charge of the maintenance and updates of software in computer labs, consistently ensuring a secure and optimized environment for users. My dedication to these responsibilities was reflected in my commitment of 32 hours per week to these vital IT functions. Show less

Freelance Programmer

• May 2013 - Jul 2013

In my role as a Freelance Software Developer, I undertook a significant project that involved the development of a comprehensive data entry program. This program was designed to efficiently manage and organize critical data, including inventory records, customer information, financial data, and equipment details. I leveraged my technical expertise in programming, employing C++ and MySQL to craft a sophisticated and robust solution tailored to meet the unique needs of the client. This… Show more In my role as a Freelance Software Developer, I undertook a significant project that involved the development of a comprehensive data entry program. This program was designed to efficiently manage and organize critical data, including inventory records, customer information, financial data, and equipment details. I leveraged my technical expertise in programming, employing C++ and MySQL to craft a sophisticated and robust solution tailored to meet the unique needs of the client. This project exemplified my commitment to delivering high-quality software solutions that aligned with client objectives and fostered satisfaction. Show less In my role as a Freelance Software Developer, I undertook a significant project that involved the development of a comprehensive data entry program. This program was designed to efficiently manage and organize critical data, including inventory records, customer information, financial data, and equipment details. I leveraged my technical expertise in programming, employing C++ and MySQL to craft a sophisticated and robust solution tailored to meet the unique needs of the client. This… Show more In my role as a Freelance Software Developer, I undertook a significant project that involved the development of a comprehensive data entry program. This program was designed to efficiently manage and organize critical data, including inventory records, customer information, financial data, and equipment details. I leveraged my technical expertise in programming, employing C++ and MySQL to craft a sophisticated and robust solution tailored to meet the unique needs of the client. This project exemplified my commitment to delivering high-quality software solutions that aligned with client objectives and fostered satisfaction. Show less

Dishwasher, Delivery and Bartender.

• Feb 2007 - Oct 2009