Senior Instrument Support Engineer

• Jul 2022 - Present

Field Service Engineer

• Jun 2017 - Aug 2020

Customer Service Engineer Expert-E

• Jan 2014 - Jan 2016

First level support for Latin America and Mexico for urinalysis, immunology systems. - Trainer certified by (Global Product Education) Siemens. Technical training courses to internal and external engineers in different instrumentsfor immunology, blood gas, urinalysis, chemistry and hemoglobin.

Customer Service Eengineer-Senior Engineering

• Jan 2012 - Dec 2013

First level support for Latin America and Mexico for urinalysis, immunology systems. - Trainer certified by (Global Product Education) Siemens. Technical training courses to internal and external engineers in different instrumentsfor immunology, blood gas, urinalysis, chemistry and hemoglobin.

Specialist Engineer Point of Care

• Oct 2010 - Dec 2011

Support and remedial services highly difficult in site, scaled by field engineers in México by email and phone support for Latin America.- Predictive visits to customers in different regions of the country.- Plans and promotional activities in conjunction with the marketing department, customer visits and workshops in different regions of the country.- Participation in monthly meetings with the Staff Service Department.- Trainer certified by (Global Product Education) Siemens. Technical training courses to internal and external engineers in different instrumentsfor immunology, blood gas, urinalysis, chemistry and hemoglobin.Development of national plans for updating software and hardware for the systems, plans for the rational use of spare parts and maintain optimal stock.- Creation of technical documents, guides preventive maintenance activities, guide major maintenance.- Delivery monthly report to management. Show less

Field Service Engineer

• Jan 2007 - Sep 2010

Field Service Engineer

• Nov 2004 - Dec 2006

Field Service Engineer

• Sep 2002 - Oct 2004

Field Service Engineer

• Jan 2000 - Aug 2002