Experience

ThermaSol
• United States
• Wellness and Fitness Services
• 1 - 100 Employee
• Customer Service Specialist

  • Mar 2019 - Present

Alen Corporation
• India
• Consumer Services
• 1 - 100 Employee
• Inside Sales Account Manager

  • May 2014 - Apr 2018


Equalizer® Auto Glass Tools

• United States
• Manufacturing
• 1 - 100 Employee

• Inside Sales / Marketing

  • 2001 - 2012

  • Process incoming international orders • New client sales • Order Entry from Phone, Fax, Email, Web & iProcurement • Customer service representative • Coordinate international order fulfillment with internal departments • Transfer Orders to Invoices & Print for Accounting Dept. • Verify that the export paperwork which accompanies shipments is correct prior to releasing order to shipping department • Prepare international freight quotes as required • Answer any technical questions or concerns in regards to orders or products • Provide existing and prospective international customers with accurate information in regards to customer needs and request • Establish and maintain a high level of customer satisfaction in all sales transactions • Meet or exceed daily and monthly goals by utilizing sound telephone selling approaches • Closes prospective customers using working knowledge of the Equalizer product line • Identify opportunities to up-sell and cross-sell customers • Travel and provide set up for Tradeshows • Handle inquiries with regard to product, pricing, order expediting and customer relations • Handle all incoming sales calls • Pay close attention to details, reviewing, adding, deleting items and/or comments necessary to process orders, sending acknowledgements with notification of order changes or per customer request Show less