Plant Technician

• Oct 2022 - Present

Technical Support Representative

• Jun 2022 - Oct 2022

• Very close Contact over the phone with Customers• Close experience with troubleshooting Internet, IPTV/Streaming TV, Security, and LAN phone systems over the Phone.• Close experience with Ticketing systems, and escalating properly.• Practicing great customer service and satisfaction.• Strong Practice with Troubleshooting steps and being able to Explain them to the Customer.• Customer provisioning

Internship Trainee

• May 2022 - Jun 2022

• Build own laptop and other employees’ (install office and all other software applications and join the domain).• Create users AD (Active Directory) accounts using Azures Office 365 and windows server.• Created users using ConnectWise for a network administrator’s team for Remote Desktop over a VPN.• Replace broken hardrive in Columbus area (install windows pro and downloaded software, and made a domain account then added the PC to the domain).• Completely wipe employees' laptops for new employees.• Troubleshoot broken android tablets for employees.• Very close with Microsoft Team's, Office, Outlook, Excel, and word.• Made documentation for educational purposes for our team.• Worked with AirTies (company router) iVUE, by NISC, and DBAdd.• Installed Linux and went over basic Linux commands.• Lead new employees orientation, and through the process of 2FA on Microsoft authenticator and changing default passwords

Associate

• Apr 2021 - May 2022