Experience

Cafe Manhattan

• United States
• Restaurants
• 1 - 100 Employee

• Bar Manager ◆ Staff Management ◆ Customer Service ◆ Up-Selling

  • Nov 2016 - Present

  ✔Manage the business aspects of the bar, such as taking inventory and reordering supplies, managing budgets, and setting goals. ✔Hire and train staff to provide excellent service to patrons. ✔Create effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours. ✔Set and implement quality and safety controls. ✔Work with diverse personalities both on the staff and patrons. ✔Plan and take part in promotional events. ✔Diffuse tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed. ✔Maintain a fun, safe atmosphere for patrons. Show less



The Bombay Bicycle Club

• Cape Town Area, South Africa

• Waiter◆ Customer Service ◆ Up-Selling

  • Feb 2016 - Present

  ✔Managed an efficiently operated bar shift that was in accordance with the agreed standard ✔Used every possible opportunity to gain knowledge in all areas of bar supervision. ✔Ensured all tables receive their drinks and food as requested. ✔Maintained the cleanliness of all equipment used during shifts. ✔Maintained cleanliness of the bar and stores to Health, Safety and Hygiene standards at all times. ✔Showed complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents. ✔Adhered to the Company disciplinary policy when necessary. ✔Maximised revenue and increase average spend per person through up-selling, high customer service standards, effective training and motivational techniques. Show less



La Famiglia Italian Restaurant

• United States
• Entertainment
• 1 - 100 Employee

• Pizza , Pasta and Burger Chef ◆Customer Service◆ Up-Selling

  • May 2014 - Aug 2014

  ✔Met and greeted customers. ✔Took food and drink orders. ✔Prepared food and drink orders. ✔Answered questions about menu, policy and services, and provided excellent customer care. ✔Met and greeted customers. ✔Took food and drink orders. ✔Prepared food and drink orders. ✔Answered questions about menu, policy and services, and provided excellent customer care.



BOOTLEGGER COFFEE COMPANY LIMITED

• Restaurants
• 1 - 100 Employee

• Barista ◆Customer Service

  • May 2013 - Apr 2014

  ✔Welcomed customers by determining their coffee interests and needs. ✔Educated customers by presenting and explaining the coffee drink menu; answering questions. ✔Sold coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates. ✔Prepared and sold coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte and cappuccino. ✔Generated revenues by attracting new customers. ✔Maintained inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries and cookies for coffee bar. ✔Kept equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. ✔Maintained a safe and healthy work environment by following organization standards and sanitation regulations. Show less