Gabriel Lee
Service Coordinator at Copyworld- Claim this Profile
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Chinese -
Topline Score
Bio
Experience
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Copyworld
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Australia
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Business Supplies & Equipment
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1 - 100 Employee
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Service Coordinator
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Mar 2018 - Present
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Service Stream
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Australia
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Civil Engineering
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700 & Above Employee
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Service Coordinator
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Sep 2016 - Mar 2018
Provided customer service to all internal and external stakeholders. Assisted with the allocation, dispatch and redistribution of work to the field as and when required, with consideration to client timeframes and work loading. Managed and assisted in the routing/scheduling of a technician’s work with consideration to client timeframes and work loading. Liaised with field based and office based employees to confirm/assist in the completion of work allocated. Assisted to meet the daily, weekly and monthly KPI;s and other department targets. Responded to incoming phone calls, faxes and emails. Assisted with all client related emails in a timely manner. Assisted with data collection tasks related to daily productivity and performance reporting to support with identifying performance issues. Identified and escalated concerns and/or issues within my team in regards to poor performance, e.g. work practices / output, attendance, punctuality, failure to accurately complete assigned tasks. Attended to and read customers’ electricity meters in a timely manner. Ensured that all data collected from customers’ electricity reads are entered in correctly. Show less
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The Wood Blinds Factory
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Wholesale Building Materials
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1 - 100 Employee
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Office Assistant
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Feb 2016 - Aug 2016
Assisted the director in creating customised customers’ wooden shutters cutting list and liaising with our factory in China with regards to the orders. Assisted in shop operations such as updating customers’ records, placing orders and sending invoices, updating daily transaction records, coordinating Measure & Quote and Installation appointments for customers with the relevant staff, as well as answering customers’ sales and after-sales enquiries. Assisted the director in creating customised customers’ wooden shutters cutting list and liaising with our factory in China with regards to the orders. Assisted in shop operations such as updating customers’ records, placing orders and sending invoices, updating daily transaction records, coordinating Measure & Quote and Installation appointments for customers with the relevant staff, as well as answering customers’ sales and after-sales enquiries.
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Gardenia Garden & Home Decor
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United States
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Retail
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Shop Assistant
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Nov 2015 - Feb 2016
Catered to customers’ enquiries with regards to gardening supplies, assisted them with sales purchases, stock-taking in the warehouse. Catered to customers’ enquiries with regards to gardening supplies, assisted them with sales purchases, stock-taking in the warehouse.
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MindChamps Reading & Writing Australia
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Australia
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Education Administration Programs
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1 - 100 Employee
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Curriculum Writer
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Oct 2014 - Jun 2015
Created a customised English writing curriculum based on in-house e-books for K2 level. Created a customised English writing curriculum based on in-house e-books for K2 level.
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LogicMills
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Singapore
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Education Management
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1 - 100 Employee
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Senior Executive
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May 2014 - Oct 2014
2014 LogicMills Learning Centre Pte Ltd Singapore Senior Executive Conducted programmes to inculcate critical thinking and collaborative skills in children between 4 to 15 years old using board games and other games, oversaw, created and conducted the in-house holiday programmes, co-wrote lessons to be included in the in-house curriculum, prepared and presented at Corporate Training events, coordinated the schedule for staff movement. 2014 LogicMills Learning Centre Pte Ltd Singapore Senior Executive Conducted programmes to inculcate critical thinking and collaborative skills in children between 4 to 15 years old using board games and other games, oversaw, created and conducted the in-house holiday programmes, co-wrote lessons to be included in the in-house curriculum, prepared and presented at Corporate Training events, coordinated the schedule for staff movement.
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Teacher
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Jan 2012 - Mar 2013
Teaching English and Mathematics at the Primary 3 level in 2014, teaching the higher ability pupils. Teaching English and Physical Education at the Primary 5 leve in 2013l, teaching both higher ability and lower ability pupils. Devised and conducted a Poetry Dramatisation lesson, based on The Identification by Roger McGough. Conducted a Process Drama curriculum based on the book Weslandia by Paul Fleischman, that I had co-written with my Drama Lecturer, Ms Christine Hatton from National Institute of Education, Singapore in 2007. Conceptualised a composition strategy, i.e. to build up on the development of the characters to be featured in writing, like how scriptwriters would do so, so as to lend more depth to the characters. Initiated and conducting a brain training programme (Fast ForWord auditory brain training programme) to help to strengthen the auditory brain for the under-achieving pupils. Conducted a sharing session to the school staff to share lesson ideas on how to enhance teaching and learning in the classroom: Characterisation in Writing and Brain Training. English Department Level Coordinator. Reviewed and revised worksheets for the Primary 5 level to accommodate the changes to the new PSLE format 2015. Master of Ceremony for School events. Show less
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Brain Fitness Trainer and Programme Manager
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Jan 2011 - Jan 2012
Conducting personalized Brain Training for children between 3-90 years old to enhance foundational learning skills. Giving regular feedback sessions to parents about their child’s progress. Administering Cognitive Learning Skills Evaluation assessments to assess the strengths and weaknesses of the foundational learning skills. Compiling comprehensive reports based on the Cognitive Learning Skills Evaluation to showcase the strengths and weaknesses of the child. Giving feedback to parents detailing their child’s strengths and weaknesses based on the Cognitive Learning Skills Evaluation report as well as recommending the relevant programmes to address the areas of weakness. Conducting training sessions for staff to compile and understand the science behind the reports based on the Cognitive Learning Skills Evaluation assessments. Conducting professional development sessions for staff to foster cohesiveness. Contributing as a team towards staff appraisal. Show less
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Administrator
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Jan 2009 - Jan 2010
Facilitating and supervising the day to day operations in the church. Carrying out administrative duties like public communications, data maintenance, book keeping and assisting the Pastor.Managing volunteers.Maintaining records of staff’s annual leave and medical leave.Keeping an inventory of the church property and equipment.Maintaining of church calendar of events.Filing of committee reports.
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Lay Pastor
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Jan 2008 - Jan 2010
Lay Pastor for Filipino FellowshipPreparing and sharing sermons to the Filipino Congregation.Providing pastoral care and support to the members. Organising special outreach events for the members. Preparing end of year Ministry and Budget Report
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Brain Fitness Specialist
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Jan 2008 - Jan 2009
Conducting personalized Brain Training for children between 3-16 years old to enhance foundational learning skills. Giving regular to parents about their child’s progress. Conducting Learning Skills Evaluation assessments to assess the strengths and weaknesses of the foundational learning skills Compiling comprehensive reports based on the Learning Skills Evaluation to showcase the strengths and weaknesses of the child. Marketing of programmes to schools. Conducting Workshops to educate parents about Brain Training Show less
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Sales and Marketing Manager
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Jan 2007 - Jan 2008
Recommending and selling of children’s books to teachers. Shared a demonstration lesson on how story books can be used for language teaching to a cohort of trainee teachers from National Institute of Education in 2007. Researching and selecting books to be acquired for recommendation to schools. Recommending and selling of children’s books to teachers. Shared a demonstration lesson on how story books can be used for language teaching to a cohort of trainee teachers from National Institute of Education in 2007. Researching and selecting books to be acquired for recommendation to schools.
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Freelance Actor, Scriptwriter and Director
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Dec 2003 - Mar 2007
Directed drama performances to be performed in church and in school. Acted in performances for the community and in church. Assisted in drama workshop for social workers in Cambodia. Theatre Companies involved in: Faithworks and Tapestry Playback Theatre. Directed drama performances to be performed in church and in school. Acted in performances for the community and in church. Assisted in drama workshop for social workers in Cambodia. Theatre Companies involved in: Faithworks and Tapestry Playback Theatre.
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Trained Teacher
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Jan 2004 - Jan 2007
Taught English, Mathematics, Social Studies and Physical Education at the Primary 2, 4 and 6 levels. Devising activities and lessons based on children’s story books to teach the same language concepts that are featured in the English Textbooks. Co-crafted the drama curriculum with the Drama Lecturer of National Institute of Education for an Enrichment Programme catered to the cohort of Primary 5 pupils within the school, conducted, refined and reflected upon the programme. Disciplined and counselled children who had issues and problems. Planning and organising of activities for the school and managing staff members in the Staff Welfare Committee in 2006. Show less
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Events Representative
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Jan 2001 - Jan 2001
Organising events for the company, was in charge of organising a Presidential Art Book Launch Event. Organising events for the company, was in charge of organising a Presidential Art Book Launch Event.
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National Service
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Jan 1998 - Jan 2001
In charge of the front desk administrative matters in the office. In charge of the front desk administrative matters in the office.
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Education
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National Institute of Education Singapore
Diploma, General), Education -
Singapore Polytechnic Singapore
Diploma, Mechanical Engineering