Gabriel Hernández

Project Manager at D4 Consultores
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Contact Information
us****@****om
(386) 825-5501
Location
Mexico City, Mexico, MX

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Bio

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Credentials

  • Fundamentos de la gestión de proyectos
    Google
    Jan, 2023
    - Nov, 2024
  • Google Cloud Computing Foundations: Data, ML, and AI in Google Cloud
    Google Cloud Skills Boost
    Dec, 2022
    - Nov, 2024
  • Google Cloud Computing Foundations: Networking
    Google Cloud Skills Boost
    Dec, 2022
    - Nov, 2024
  • Google Cloud Computing Foundations: Infrastructure in Google Cloud
    Google Cloud Skills Boost
    Nov, 2022
    - Nov, 2024
  • Google Cloud Computing Foundations: Cloud Computing Fundamentals
    Google Cloud Skills Boost
    Oct, 2022
    - Nov, 2024
  • Scrum Fundamentals Certified
    SCRUMstudy - Accreditation Body for Scrum and Agile
    Feb, 2022
    - Nov, 2024
  • Lean Six Sigma White Belt Certification
    LEAN SIX SIGMA INTERNATIONAL
    Jul, 2021
    - Nov, 2024

Experience

  • D4 Consultores
    • Mexico
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Project Manager
      • May 2022 - Present

  • TTEC
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Fraud Consultant
      • Dec 2021 - May 2022

  • American Express
    • United States
    • Financial Services
    • 700 & Above Employee
    • Project Analyst
      • Feb 2016 - Dec 2021

    • Subject Matter Expert
      • Sep 2013 - Feb 2016

  • ManpowerGroup
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Credit Specialist
      • Jan 2011 - Sep 2013

  • B-Connect
    • Mexico
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Customer Service Representative
      • May 2005 - Nov 2009

      Back office analyst in charge of metric reports, supporting leadershio team to manage the call center operations and perform call monitorin to identify opportunities and best practices. Back office analyst in charge of metric reports, supporting leadershio team to manage the call center operations and perform call monitorin to identify opportunities and best practices.

  • Asociación Mexicana Automovilística
    • Mexico
    • Consumer Services
    • 1 - 100 Employee
    • Contact Center Supervisor
      • Apr 2003 - Mar 2005

      Bilingual Analyst in charge of provide roadside assistance. Bilingual Analyst in charge of provide roadside assistance.

Education

  • UVEG
    Ingeniería, Gestión de proyectos
    2022 -
  • Universidad Abierta y a Distancia de México
    Business Administration and Management, General
    2022 -
  • Escuela Superior de Turismo
    Licenciatura, Turismo
    2001 - 2004

Community

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