Experience

Armitage Group Pty Ltd

• Australia
• Truck Transportation
• 1 - 100 Employee

• ITS System Engineer / Quality

  • Sep 2020 - Present

  I'm directly involved with various ITS programs including product delivery, quality auditing, system configurations and testing. Technical support and delivery of the West Connex Program, through which Armitage provided LED signals consisting of TMS and ISLUS, as well as group controllers and camera thermal management. Project management to find viable solutions for various ITS challenges. I'm directly involved with various ITS programs including product delivery, quality auditing, system configurations and testing. Technical support and delivery of the West Connex Program, through which Armitage provided LED signals consisting of TMS and ISLUS, as well as group controllers and camera thermal management. Project management to find viable solutions for various ITS challenges.



TIVIT

• Brazil
• IT Services and IT Consulting
• 700 & Above Employee

• IT Senior Process Analyst

  • Jun 2014 - Jan 2019

  Carry out internal audits, support internal areas based on ISO 20000-1: 2011, ISO 9001: 2015, ISO 22301: 3013 and ISO 27001: 2005 certifications and defined by the company's criteria.

• Team Lead Manager

  • Feb 2010 - Jun 2014

  Responsible for coordinating the activities and processes of the Access Control Team, controlling the workload and frequency of analysts, reassigning the professionals according to the daily demands, crisis management, monitoring the status of actions up to the solving the problems identified by guaranteeing the updating of the knowledge base of the team and providing the information that helps in the analysis and resolution of customer requests.Participate in periodic meetings with the staff of the structure and clients, to disseminate the results of the operations and strategic alignment of actions to obtain the planned results.Manage monthly meetings with the team, to communicate and evaluate service indicators and define corrective actions for improvement.Guarantee the updating of the customer service catalog, so that call opening processes are properly developed.Follow-up processes to manage changes in the customer environment, analyzing the impact on the client of the changes implemented in the period and suggest actions that do not negatively impact the quality of the services provided.Analyze the customer satisfaction survey result, to identify negative variances and opportunities for improvement, and define actions to increase this ratio.Identify training needs for technical training and meeting current and future demands.Participate in the processes of selection of professionals in the area to ensure that the contractor or promoted has the profile established for the position.

• Senior Information Security Analyst

  • Jun 2008 - Feb 2010

  I actively participated in the creation of the Access Control Team, designing the structure of the area, processes, flows, mapping profiles of analysts and writing the mission, vision and value of the area. Once the area was created, the next step was to create the service and product catalogs (ACT), create the rational, define the fringe and start applying all this development in new sales, the area started with 5 base clients and 3 analysts and today it has more than 80 clients and the team has 76 employees.

• IT Support Specialist

  • Jun 2006 - Jun 2008

  Execution of incidents and requests (Windows, Linux, networks, databases among others) with daily challenge to reach the goals and service indicators, always aiming to reach the levels of services and the quality of the service performed.



Spread Tecnologia

• Brazil
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Analyst

  • Mar 2006 - Jun 2006

  Field Services allocated supporting end users, desktops, notebooks, printers, Office, Active Directory, mail accounts (Notes and Exchange). Field Services allocated supporting end users, desktops, notebooks, printers, Office, Active Directory, mail accounts (Notes and Exchange).



Tecnoset

• Brazil
• IT Services and IT Consulting
• 100 - 200 Employee

• Supervisor of Outsourcing

  • Jun 2003 - May 2005

  Performed the function of operational management of local teams and business management of accounts. Participated in the analyzes of the RFPs supporting the after-sales department.In addition to these activities I created print pool layouts, at this stage I developed a lot, I had experience in travel because besides the clients that are in the state of São Paulo I also traveled for two years all over the country.

• Developer in programming PCL and Post Script

  • Jun 2002 - Jun 2003

  Developer in print programming with PCL and Post Script languages ​​and supported consulting and management specialized in Lexmark products, HP, among others.

• IT Trainee

  • Oct 2001 - Jun 2002

  Trainee working on the installation and configuration of printers (Lexmark) and print servers on clients with Windows and Mac operating systems.



Viação Santo Amaro

• Trainee Field

  • Feb 2000 - Sep 2001

  Trainee Field that had as function to apply support in desktop's, notebook's, printers and admisnitration of users in the Active Directory, Exchange 5.5 and file server. Trainee Field that had as function to apply support in desktop's, notebook's, printers and admisnitration of users in the Active Directory, Exchange 5.5 and file server.