Transformation Director

• Feb 2023 - Present

Head Of Product Management & Change

• Feb 2021 - Feb 2023

Head Of Strategy and Products

• Sep 2018 - Feb 2021

Savings Programme Director

• Dec 2018 - Jun 2020

Product Manager (Mortgages & Residential Development Finance)

• Nov 2017 - Sep 2018

Senior Business Analyst

• Apr 2015 - Nov 2017

• Support the PMO to manage project and programmes to ensure delivery of projects on time and on budget.• Analyzing and evaluating new/existing software and hardware systems to identify their compatibility and scalability to fulfil new business needs/requirements and putting forward viable business cases to the board/ExCo. • Acting as the primary liaison between the business line, operations, and the technical areas throughout the lifetime of a project.• Documenting business rules and integration processes using business/functional requirements documents based on requirements gathered either through workshops, questionnaires, interviews etc. • Involved in GAP analysis and technical feasibility studies of systems.• Reviewing existing and documenting new company policies, procedures and frameworks to support the existing business operating model and where appropriate the target operating model• Increasing overall productivity by developing automated MI applications and coordinating information requirements. • Implementing FCA/PRA regulatory changes for mortgage and investment systems and processes • Performing the QA, UAT and managing the deployment process to ensure a smooth transition/upgrade of applications into the live environment. • Creating and managing bespoke End User Computing systems to fulfil urgent requirements that cannot be delivered by the software development team within the required timeframe Show less

Senior Product Owner (Cash Processing Solution)

• Jul 2014 - Apr 2015

• Worked closely with the Commercial and Sales teams to understand customer specific project needs and Line of Business to understand roadmap needs. • Identified and defined BI and MI requirements by liaising with different customer groups up to CIO and CEO level. • Identified and documented the procedural, process and system requirements and specifications for specific projects • Supervised the sales and pre-contract phase of potential deals by working with the business to complete and document business proposals, Request for Proposals, Request for Quotations, Statement of Works and Profitability Estimations. • Designed and managed the development of individual work packages of systems development and, as and when appropriate, performing these activities in conjunction with internal teams or external suppliers. • Validated the quality of the solution with the quality assurance team to assure the deliverables received from suppliers, partners and/or other internal teams met agreed specifications. • Identified prototype/proof of concept solutions as required to validate customer requirements, and planning them with the development team or undertaking the work directly. • Assisted in the development or configuration of software and the installation of systems for the purpose of customer demonstrations either in the UK or overseas. • Ensured all work was conducted in compliance to the Solutions R&D standards. • Ensured full participation in the performance development review (PDR) process and maintained an up to date record of all training and development activities/programs Show less

Senior Systems Analyst

• Dec 2010 - Jul 2014

• Liaised extensively with clients to capture business requirements and proffered solutions to business problems. • Transformed business requirements to functional system requirements whilst ensuring requirement traceability. • Designed and configured BI and MI dashboards and applications using QlikView and Tableau based on client needs. • Reviewed codes/queries written by developers, e.g. Java, HTML, C++, SQL • Performed complex data analysis, cleansing and database management for complex projects. • Designed and documented use cases, user stories, storyboards, wireframes and object models for identified business requirements. • Managed a team of fifteen developers and testers and ensured proper knowledge transition of all business requirements to guarantee technical compatibility and end user satisfaction. • Documented, performed and managed the complete End-to-End tests for UAT with external clients and functional tests for software systems. • Documented system user manuals and provided training to system end-users. • Managed the entire project team to ensure budgets and delivery timeframes were adhered to. • Managed the deployment, ‘Go Live’, Change Requests and provided support to clients on completed projects. • Ensured proper Business Continuity and Disaster Recovery plans were in place for deployed applications. Show less

Customer Relationship Manager

• Feb 2009 - Aug 2009

- Provide 1st line support help and advice to customers experiencing issues. - Escalate technical issues to appropriate personnel where appropriate. - Develop customer Procedures, Policies and Standards for the organisation. - Leading and supervising my team to ensure a high standard of customer service was delivered. - Analysing complaints made against complaints resolved to monitor customer satisfaction on a daily basis. - Reporting to manager on a weekly basis and identifying which products have the most complaints and suggest solutions. - Arrange Training and Development sessions for my team to improve their skills and listen to suggestions, which could improve the organisation’s processes. Show less

IT/Network Engineer

• Nov 2007 - Feb 2009

- Installing, Configuring and updating machines within the organisation. - Talking to various staff members when they have issues with their machines or the Network (LAN). - Troubleshoot and resolve reported issues. - Escalating issues to appropriate personnel when necessary. - Provide training to new/existing staff on how to use machines, applications and log issues. - Managing and installing applications on staff machines that comply with security procedures. - Installing, Configuring and updating machines within the organisation. - Talking to various staff members when they have issues with their machines or the Network (LAN). - Troubleshoot and resolve reported issues. - Escalating issues to appropriate personnel when necessary. - Provide training to new/existing staff on how to use machines, applications and log issues. - Managing and installing applications on staff machines that comply with security procedures.