Experience

Verifarma

• Spain
• IT Services and IT Consulting
• 100 - 200 Employee

• Product Owner

  • Jan 2019 - Present

  - Driving ongoing enhancements by comprehending business requirements and managing end-to-end processes, for both mobile and desktop applications- Operating within Agile/Scrum frameworks, prioritizing backlogs, collaborating with technical teams, and tracking KPIs to measure product improvements- Establishing strong relationships with stakeholders, facilitating effective communication and collaboration with clients globally- Product Backlog management, MVPs scope definition, and story writing Show less

• Product Owner (Product Enhancement)

  • Mar 2018 - Jan 2019

  Managing product maintenance to enhance customer experience. Through strategic implementation of new features, we achieved a remarkable 20% reduction in ticket submissions.

• Jr Product Owner for Help desk project

  • Jan 2017 - Mar 2018

  By enhancing functionalities and actively collaborating with our IT and QA teams, we successfully achieved an impressive improvement of 10+ points in our semestral NPS customer satisfaction score.

• Help desk Agent

  • Jun 2015 - Dec 2016

  Help desk, query management, software configuration and ticket resolution.



Intelektron

• Buenos Aires, Argentina

• Help desk Agent

  • 2011 - Jun 2015

  Systems support and implementer, testing and repair of functionalities. Systems support and implementer, testing and repair of functionalities.