Experience

Bushbalm Skincare

• Canada
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Operations Manager

  • Dec 2021 - Present

  ● Developing and managing 3PL partnerships to deliver Bushbalm products quickly and at a low cost● Responsible for raw component and finished goods procurement, and demand forecasting● Managing inventory between the US and Canada for order fulfillment across sales channels (Retail Partnerships, Amazon FBA, Direct-to-Consumer, Business-to-Business)● Planning, and coordinating with manufacturers for the production of Bushbalm's product assortment to ensure stock availability and maximize cash flow● Overseeing Customer Support by monitoring KPIs, developing SLOs and conducting Quality Assurance● Responsible for developing and achieving strategic and operational business objectives● Actively engaging in and driving projects to improve and optimize systems, processes, and standard operating procedures● Ensuring all Bushbalm operations are being carried out in an appropriate and cost-effective manner● Hiring, training, managing and coaching a small operations team● Providing leadership and influence across the organization through strong written and verbal communication skills● Effectively problem-solving by thinking analytically, critically and creatively● Actively practicing a growth mindset, continually learning and improving● Implemented and proficient in using ERP software (Cin7) Show less

• Operations Specialist

  • Jun 2021 - Dec 2021



Coca-Cola Canada Bottling Limited

• Canada
• Manufacturing
• 700 & Above Employee

• Distribution Supervisor

  • May 2021 - Aug 2021

  ● Supervised the secure warehousing and shipping of incoming and outgoing assets ● Supervised, trained, evaluated and developed warehouse personnel ● Determined labour demand and balanced labour budgets to schedule staff accordingly ● Allocated necessary space for stock rotation ● Developed experience working with SAP ERP system ● Assisted in maintaining appropriate inventory levels and asset loss control ● Supervised the secure warehousing and shipping of incoming and outgoing assets ● Supervised, trained, evaluated and developed warehouse personnel ● Determined labour demand and balanced labour budgets to schedule staff accordingly ● Allocated necessary space for stock rotation ● Developed experience working with SAP ERP system ● Assisted in maintaining appropriate inventory levels and asset loss control



Amazon

• United States
• Software Development
• 700 & Above Employee

• Process Path Quality Assurance

  • May 2020 - May 2021

  ● Monitored and improved quality metrics by communicating with and coaching Associates ● Identified, validated and problem-solved missing, misplaced, and rejected items ● Reported metrics and coaching records to operations management ● Utilized Amazon warehouse management systems ● Helped to ensure that critical pull times were achieved ● Monitored and improved quality metrics by communicating with and coaching Associates ● Identified, validated and problem-solved missing, misplaced, and rejected items ● Reported metrics and coaching records to operations management ● Utilized Amazon warehouse management systems ● Helped to ensure that critical pull times were achieved



Drip Counter

• Wellington, Ontario, Canada

• Co-Owner

  • Jan 2019 - Sep 2019

  ● Developed and executed a business plan ● Designed the company logo, coffee stand menu and built out the infrastructure of the business ● Sourced ingredients and materials with an emphasis on sustainability ● Implemented social media marketing strategies to attract customers (Instagram: @dripcounter) ● Cultivated relationships with suppliers, local vendors and customers ● Served coffee and home-made baked goods to up to 300 customers on a given day ● Developed and executed a business plan ● Designed the company logo, coffee stand menu and built out the infrastructure of the business ● Sourced ingredients and materials with an emphasis on sustainability ● Implemented social media marketing strategies to attract customers (Instagram: @dripcounter) ● Cultivated relationships with suppliers, local vendors and customers ● Served coffee and home-made baked goods to up to 300 customers on a given day



Stella's Eatery

• Canada
• Restaurants

• Cook

  • Oct 2018 - Sep 2019



Norman Hardie Winery and Vineyard

• Canada
• Restaurants
• 1 - 100 Employee

• Executive Chef

  • May 2017 - Oct 2018

  ● Hired, lead and scheduled a team of up to 12 direct reports ● Sourced ingredients from local farms and developed recipes with seasonality in mind ● Implemented menu changes, processes and helped to develop new recipes which played a role in increasing sales volumes of the restaurant ● Implemented kitchen processes and deployed a handbook to keep products consistent and maintain efficiency long-term ● Developed KPI's in order to maintain consistency, efficiency and effective use of resources ● Oversaw ordering, food costing and menu pricing to optimize restaurant performance Show less



Courtyard Restaurant & Bistro

• Canada
• Restaurants
• 1 - 100 Employee

• Chef De Partie

  • Jan 2017 - May 2017



Arlington Five

• Canada
• Restaurants
• 1 - 100 Employee

• Assistant Kitchen Manager

  • Sep 2015 - Jan 2017