Experience

Blugento România

• Romania
• Software Development
• 1 - 100 Employee

• Senior Technical Support Specialist

  • Jan 2020 - Present

  - Handling customer technical support cases through phone and email submission.- Support Customer Service efforts to quickly and effectively resolve customer issues by consulting withcross-functional teams.- Create process enhancements and efficiencies, and manage any projects to completion.- Attend monthly sprints and demos to understand the new features of the product and user impact.- Identify and assess customers' needs to achieve resolution.- Analyze ticket resolutions to identify common issues and improve self-help options.- Assist with on-call support and scheduling.- Collaborate and communicate effectively with multiple departments to assist with maintaining accurate records and product information.

• Technical Support Specialist

  • Mar 2017 - Dec 2019



Asociația Europa Digitală

• Content Editor

  • Dec 2016 - Feb 2017