Experience

Remita

• Nigeria
• Financial Services
• 1 - 100 Employee

• Customer Relationship Management Manager

  • Jul 2022 - Present

  Responsible for Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touch-points, for all kinds of customer interactions, transactions and engagements - from product purchase,Implementation,Go-live and customer support. Responsible for Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touch-points, for all kinds of customer interactions, transactions and engagements - from product purchase,Implementation,Go-live and customer support.



SystemSpecs Group

• Nigeria
• IT Services and IT Consulting
• 200 - 300 Employee

• Business Manager-Product(Payment,Collections,Data Referencing & Lending Enabling Services)

  • May 2019 - Present

  Responsible for co-managing the organization’s Payment, Collections and Lending Enabling Services while working to enhance the current offering; promote adoption across the industry; harness business opportunities and manage the clientele base.

• Business Analyst | Business Development Executive | FinTech

  • Mar 2015 - May 2019

  1. Co-ordination of the Unit’s team effort to implement and adhere to defined standard operating processes.2. Formulation of Unit policies and standard operating processes in line with the company's strategy and business goals.3. Logging of cases and help desk interactions with clients using CRM applications.4. Following standard help desk procedures to assist clients to resolve technical issues.5. Tracking and routing all technical problems including Database, code, operating system,integration, networking, among others.6. Preparation of activities and other CRM reports.7. Engaging in other support interactions with clients to ensure client satisfaction in line with the company’s business goals.8.Developing sales proposal and delivering them.9.Creating awareness of the Company’s flagship product (Remita) to prospects and ensuring adoption.10.