Experience

Slack

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Sr. Site Reliability Engineer

  • Apr 2022 - Present

  Built automation tools to improve compliance workflows Conceived and Led database architecture improvement initiative Designed and implemented service catalog and inventory system Mentored junior engineers and interns Built automation tools to improve compliance workflows Conceived and Led database architecture improvement initiative Designed and implemented service catalog and inventory system Mentored junior engineers and interns



Adobe

• United States
• Software Development
• 700 & Above Employee

• Sr. Site Reliability Engineer

  • Feb 2018 - May 2022

  Reduced alert volume significantly by designing automated remediation for application issues. Shortened onboarding cycle by building out training and onboarding documentation. Designed and led a team in implementing an end-to-end multi-cloud provisioning pipeline. Built automation tools for cost savings, monitoring, and analysis. Designed automated versioning system. Redesigned software delivery system which reduced time to deploy by 84% as well as delivering key features such as automated downgrades. Show less



ClearSlide

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Sr. Site Reliability Engineer

  • Nov 2017 - Feb 2018

  Designed onboarding documentation and configuration files. Built out and implemented incident response process. Gave brown-bag talks on infrastructure, systems architecture, and database design and optimization. Ensures that microserviced web application remains available and reliable with a target of 99.999% uptime. Helps build, deploy, and monitor critical services. Built ELK stack for log shipping. Migrated services from ec2 to ECS using docker. Creates automation for repeatable tasks. Provides mentorship and training to associate and junior Site Reliability Engineers. Serves as Database Administrator and Build/Release Engineer in addition to his other responsibilities. Show less

• Site Reliability Engineer

  • Nov 2015 - Nov 2017

  Ensures that microserviced web application remains available and reliable with a target of 99.999% uptime. Helps build, deploy, and monitor critical services. Creates automation for repeatable tasks. Maintains 5 Database clusters and multiple Redshift Data Warehouses. Uses Chef and Terraform to streamline build and deployment process. Designed and implemented Disaster Recovery solution for database and core services targeting a 1 hour fully automated recovery window.

• Sales Engineer

  • Jan 2014 - Dec 2015

  Created Active Directory and Exchange environment on AWS for product testing. Provided product support and information, assisted clients with SMTP relay and SPF record configuration, performed troubleshooting and reproduction for platform and browser issues, helped with CRM Integrations and customizations. Positioned product and features to customers, acted as a liaison between the Sales and Product teams. Translated Sales-speak into technical writing, and technobabble into customer-facing information. Produced a customized salesforce package including apex code and dashboards to show off capabilities of CRM integration. Show less



Gabriel Abinante IT Solutions

• IT Consultant & Support Specialist

  • Oct 2011 - Jan 2014

  Provided end user tech support for individuals, small to medium sized companies and non-profit organizations around the bay area. Did basic web design, worked phone support, designed linked databases, built and refurbished computers. Fixed phones, copiers, scanners, printers, and fax machines. Provided end user tech support for individuals, small to medium sized companies and non-profit organizations around the bay area. Did basic web design, worked phone support, designed linked databases, built and refurbished computers. Fixed phones, copiers, scanners, printers, and fax machines.



San Domenico School

• United States
• Education Administration Programs
• 100 - 200 Employee

• Technology Support Specialist

  • Jun 2012 - Mar 2013

  Provided tech support for students, teachers and staff. Repaired and managed iPads for the student body. Fixed phones, printers, computers, and network issues. Provided training for teachers on software and hardware. Maintained inventory. Provided tech support for students, teachers and staff. Repaired and managed iPads for the student body. Fixed phones, printers, computers, and network issues. Provided training for teachers on software and hardware. Maintained inventory.



Eugene Dickey IT Consulting

• Technology Specialist

  • Jun 2010 - Jan 2012

  Provided end user tech support for several small companies around the bay area. Worked phone support, designed linked filemaker databases, built and refurbished computers. Provided end user tech support for several small companies around the bay area. Worked phone support, designed linked filemaker databases, built and refurbished computers.



Saint Ignatius College Prep

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Tech Assistant

  • May 2011 - Aug 2011

  Provided end user tech support for teachers and students in addition to working phone support & performing setup for iPad and laptop carts. Coordinated E-Waste pickup and performed routine maintenance on Projectors, computers, and printers. Provided end user tech support for teachers and students in addition to working phone support & performing setup for iPad and laptop carts. Coordinated E-Waste pickup and performed routine maintenance on Projectors, computers, and printers.



Saint Ignatius College Prep

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Tech Assistant

  • May 2010 - Aug 2010

  Set up and distributed a netboot master for Mac, and ghostcast master for Windows. Collected and organized ~150 old laptops. Organized and distributed new laptops. Set up and distributed a netboot master for Mac, and ghostcast master for Windows. Collected and organized ~150 old laptops. Organized and distributed new laptops.