Gabriel “Gabby” Ligons
Shipping Supervisor at TRADEBE- Claim this Profile
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English -
Topline Score
Bio
Credentials
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EFSET Quick English Check - Score: Advanced / Proficient (CEFR C1/C2)
EF Education First
Experience
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TRADEBE
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Spain
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Environmental Services
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700 & Above Employee
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Shipping Supervisor
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Feb 2021 - Jul 2021
Operate office machines, such as photocopiers and scanners, voice mail systems, and computers. Oversee the daily functions of the shipping department by meeting daily with the processing operations, environmental, transportation, and the health and safety management to establish daily plans for each shift supervisor. Created and Distributed SOP’s (standard operating procedures) according to union and company guidelines Contact varies disposal’s outlets for pricing and creating… Show more Operate office machines, such as photocopiers and scanners, voice mail systems, and computers. Oversee the daily functions of the shipping department by meeting daily with the processing operations, environmental, transportation, and the health and safety management to establish daily plans for each shift supervisor. Created and Distributed SOP’s (standard operating procedures) according to union and company guidelines Contact varies disposal’s outlets for pricing and creating contracts, creating, and confirming invoices, creating, and confirming outbound appointments to disposal facilities, creating, and confirming transportation appointments and future meetings with disposal outlets via email, ring central, or Microsoft teams. Review and approve invoices for alternate disposal facilities, add new contracts and update existing disposals contracts via outlet, excel and SAP. Enter data via computer and RF scanners to create and print hazardous labels, manifest’s, LDR, bill of landings and other associated documents in SAP, and excel. Create physical files and new storage locations, document and file approved invoices, manifest generator copies, outbound shipping forms, daily task reports, trailer reports, monthly training forms, shipping forms, disposal outlet reports, production reports, etc. Conduct daily inspections; ensure area is up to date in compliance with the Federal, State, DOT, RCRA and Tradebe Permit standards Create pallets with similar containers and consolidate smaller containers for shipment, staged queued containers and containers with count problem. Identify and separate all containers according to hazard labels, class, container shape and size. Separate and keep track of queued containers and stage them apart from loads not cleared for shipment. Operate office machines, such as photocopiers and scanners, voice mail systems, and computers Show less Operate office machines, such as photocopiers and scanners, voice mail systems, and computers. Oversee the daily functions of the shipping department by meeting daily with the processing operations, environmental, transportation, and the health and safety management to establish daily plans for each shift supervisor. Created and Distributed SOP’s (standard operating procedures) according to union and company guidelines Contact varies disposal’s outlets for pricing and creating… Show more Operate office machines, such as photocopiers and scanners, voice mail systems, and computers. Oversee the daily functions of the shipping department by meeting daily with the processing operations, environmental, transportation, and the health and safety management to establish daily plans for each shift supervisor. Created and Distributed SOP’s (standard operating procedures) according to union and company guidelines Contact varies disposal’s outlets for pricing and creating contracts, creating, and confirming invoices, creating, and confirming outbound appointments to disposal facilities, creating, and confirming transportation appointments and future meetings with disposal outlets via email, ring central, or Microsoft teams. Review and approve invoices for alternate disposal facilities, add new contracts and update existing disposals contracts via outlet, excel and SAP. Enter data via computer and RF scanners to create and print hazardous labels, manifest’s, LDR, bill of landings and other associated documents in SAP, and excel. Create physical files and new storage locations, document and file approved invoices, manifest generator copies, outbound shipping forms, daily task reports, trailer reports, monthly training forms, shipping forms, disposal outlet reports, production reports, etc. Conduct daily inspections; ensure area is up to date in compliance with the Federal, State, DOT, RCRA and Tradebe Permit standards Create pallets with similar containers and consolidate smaller containers for shipment, staged queued containers and containers with count problem. Identify and separate all containers according to hazard labels, class, container shape and size. Separate and keep track of queued containers and stage them apart from loads not cleared for shipment. Operate office machines, such as photocopiers and scanners, voice mail systems, and computers Show less
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Valvoline Inc.
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United States
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Retail
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700 & Above Employee
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Customer Service Representative
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Aug 2019 - Feb 2021
Utilized multitasking abilities while operating the company system software, greeting each person entering the establishment, assisting customers, and determining the purpose of the visit. Conducted interviews with customers by telephone, or in person to provide information about products or services. Provided visual and necessary recommendations to customers based off information provided from a third-party reporting agency, manufacturer recommendation, company database, and customer… Show more Utilized multitasking abilities while operating the company system software, greeting each person entering the establishment, assisting customers, and determining the purpose of the visit. Conducted interviews with customers by telephone, or in person to provide information about products or services. Provided visual and necessary recommendations to customers based off information provided from a third-party reporting agency, manufacturer recommendation, company database, and customer provided information. Assisted new employee with orientation packet, company policies and procedures, accessing their schedule, signing up for benefits, setting up direct deposit, setting up their password, and accessing virtual classroom and training forms. Trained employees on accessing and gathering information on new and existing customers, updating information, and recommending and how to up-sale essential service. Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, and resolutions. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Completed new customers registration forms, prepare, and/or update existing customers information, using digital tools and written forms. Remained up to date on company policies and procedures to follow that enhances excellent customer service, meeting quality standards for services, and evaluation of customer satisfaction. Rendered service to customers, and company leaders within agreed services, established and expected performance standard. Managed workflow to exceed quality service, monthly store goals that fluctuated, and individual goals of maintaining a $25.00 per ticket upsell, plus a $75.00 or above ticket. Show less Utilized multitasking abilities while operating the company system software, greeting each person entering the establishment, assisting customers, and determining the purpose of the visit. Conducted interviews with customers by telephone, or in person to provide information about products or services. Provided visual and necessary recommendations to customers based off information provided from a third-party reporting agency, manufacturer recommendation, company database, and customer… Show more Utilized multitasking abilities while operating the company system software, greeting each person entering the establishment, assisting customers, and determining the purpose of the visit. Conducted interviews with customers by telephone, or in person to provide information about products or services. Provided visual and necessary recommendations to customers based off information provided from a third-party reporting agency, manufacturer recommendation, company database, and customer provided information. Assisted new employee with orientation packet, company policies and procedures, accessing their schedule, signing up for benefits, setting up direct deposit, setting up their password, and accessing virtual classroom and training forms. Trained employees on accessing and gathering information on new and existing customers, updating information, and recommending and how to up-sale essential service. Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, and resolutions. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Completed new customers registration forms, prepare, and/or update existing customers information, using digital tools and written forms. Remained up to date on company policies and procedures to follow that enhances excellent customer service, meeting quality standards for services, and evaluation of customer satisfaction. Rendered service to customers, and company leaders within agreed services, established and expected performance standard. Managed workflow to exceed quality service, monthly store goals that fluctuated, and individual goals of maintaining a $25.00 per ticket upsell, plus a $75.00 or above ticket. Show less
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FedEx
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United States
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Freight and Package Transportation
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700 & Above Employee
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Dangerous Goods Agent
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Apr 2017 - Feb 2020
Inspected all ULD’s (shipping containers) for shipping dry ice shipments, and hazardous freight according to IATA, FAA, and FedEx regulations. Knowledgeable of the classification and segregation of Hazardous Items. Utilized warehouse management system (workbench) for searching incoming, and previously built freight from other areas. Scanned, and built compatible non-hazardous and hazardous freight for international and domestic flights that have been cleared for shipment.… Show more Inspected all ULD’s (shipping containers) for shipping dry ice shipments, and hazardous freight according to IATA, FAA, and FedEx regulations. Knowledgeable of the classification and segregation of Hazardous Items. Utilized warehouse management system (workbench) for searching incoming, and previously built freight from other areas. Scanned, and built compatible non-hazardous and hazardous freight for international and domestic flights that have been cleared for shipment. Ensured compatible hazardous freight was built with proper segregation per container, then loaded and tightly secured on outbound aircraft and trailers. Assessed and documented all Uld’s with hazardous and compatible freight, ensures all packages and aircraft/trailers have manifest, bill of landing, proper placards, and segregation of hazardous containers from non-hazardous containers according to FedEx, FAA, and DOT policies and procedures. Trained and informed new employees about hazardous freight. Communicate properly with co-workers to ensure that we all work safely as a team and efficiently. Ensured compatible hazardous freight was built with proper separation per container, then loaded and tightly secured on outbound aircraft and trailers. Inspected and Maintained records of all dry ice shipments boarded according to FAA, and IATA standards. Maintained and updated filing, inventory, mailing, and database systems, either manually or electronically via computer database. Contacted both domestic and international customer services agents, vendors, and access database to retrieve information about consumer packages. Researched and updated information on mislabeled, lost, and damaged hazardous packages. Contacted the appropriate departments to inform them of hazardous package whereabouts, spills, and damaged products. Verified the accuracy of hazardous data scanned from bar code label according to selected location. Show less Inspected all ULD’s (shipping containers) for shipping dry ice shipments, and hazardous freight according to IATA, FAA, and FedEx regulations. Knowledgeable of the classification and segregation of Hazardous Items. Utilized warehouse management system (workbench) for searching incoming, and previously built freight from other areas. Scanned, and built compatible non-hazardous and hazardous freight for international and domestic flights that have been cleared for shipment.… Show more Inspected all ULD’s (shipping containers) for shipping dry ice shipments, and hazardous freight according to IATA, FAA, and FedEx regulations. Knowledgeable of the classification and segregation of Hazardous Items. Utilized warehouse management system (workbench) for searching incoming, and previously built freight from other areas. Scanned, and built compatible non-hazardous and hazardous freight for international and domestic flights that have been cleared for shipment. Ensured compatible hazardous freight was built with proper segregation per container, then loaded and tightly secured on outbound aircraft and trailers. Assessed and documented all Uld’s with hazardous and compatible freight, ensures all packages and aircraft/trailers have manifest, bill of landing, proper placards, and segregation of hazardous containers from non-hazardous containers according to FedEx, FAA, and DOT policies and procedures. Trained and informed new employees about hazardous freight. Communicate properly with co-workers to ensure that we all work safely as a team and efficiently. Ensured compatible hazardous freight was built with proper separation per container, then loaded and tightly secured on outbound aircraft and trailers. Inspected and Maintained records of all dry ice shipments boarded according to FAA, and IATA standards. Maintained and updated filing, inventory, mailing, and database systems, either manually or electronically via computer database. Contacted both domestic and international customer services agents, vendors, and access database to retrieve information about consumer packages. Researched and updated information on mislabeled, lost, and damaged hazardous packages. Contacted the appropriate departments to inform them of hazardous package whereabouts, spills, and damaged products. Verified the accuracy of hazardous data scanned from bar code label according to selected location. Show less
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Walmart
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United States
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Retail
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700 & Above Employee
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Customer Service Specialist
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Nov 2012 - Aug 2017
Assisted customers either in person, and/or via telephone. Operate telephone switchboard to answer, screen, or forward calls, providing information, conveying messages in a fast-paced environment, and managing high call volume. Described products to customers and accurately explained details as well as how to care for the merchandise. Provided quality customer service. Recommended and helped locate out-of-stock products based on the consumer’s request. Ensured customers… Show more Assisted customers either in person, and/or via telephone. Operate telephone switchboard to answer, screen, or forward calls, providing information, conveying messages in a fast-paced environment, and managing high call volume. Described products to customers and accurately explained details as well as how to care for the merchandise. Provided quality customer service. Recommended and helped locate out-of-stock products based on the consumer’s request. Ensured customers experience by addressing concerns, demonstrating empathy, and resolving problems on the spot. Emphasized on building long-term customer relationships and advise customers on purchases and promotions. Cross-trained and assisted other Cashiers and Customer service associates in areas they are unfamiliar in. Managed workflow to exceed quality service and store goals. Maintained up to date knowledge of products, policies, and service changes. Received, staged, and process customers site to store orders. Documented, and report front end items that needed to be fixed or updated. Contacted vendors to re-stock items and to locate online orders. Show less Assisted customers either in person, and/or via telephone. Operate telephone switchboard to answer, screen, or forward calls, providing information, conveying messages in a fast-paced environment, and managing high call volume. Described products to customers and accurately explained details as well as how to care for the merchandise. Provided quality customer service. Recommended and helped locate out-of-stock products based on the consumer’s request. Ensured customers… Show more Assisted customers either in person, and/or via telephone. Operate telephone switchboard to answer, screen, or forward calls, providing information, conveying messages in a fast-paced environment, and managing high call volume. Described products to customers and accurately explained details as well as how to care for the merchandise. Provided quality customer service. Recommended and helped locate out-of-stock products based on the consumer’s request. Ensured customers experience by addressing concerns, demonstrating empathy, and resolving problems on the spot. Emphasized on building long-term customer relationships and advise customers on purchases and promotions. Cross-trained and assisted other Cashiers and Customer service associates in areas they are unfamiliar in. Managed workflow to exceed quality service and store goals. Maintained up to date knowledge of products, policies, and service changes. Received, staged, and process customers site to store orders. Documented, and report front end items that needed to be fixed or updated. Contacted vendors to re-stock items and to locate online orders. Show less
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JUST AS YOU ARE MINISTRIES
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Los Angeles, California, United States
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Youth Program Coordinator
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Oct 2005 - Mar 2016
Assisted new members, and visitors with information on programs offered and directed them to the appropriate department according to their inquiries. Created, directed, and coordinated activities between departments. Created and established schedules and maintained scheduling. Created and Hosted events, such as community events, fundraisers, musicals, anniversaries celebrations, etc. Prepared conference or event materials, such as flyers, invitations, and confirmation letters… Show more Assisted new members, and visitors with information on programs offered and directed them to the appropriate department according to their inquiries. Created, directed, and coordinated activities between departments. Created and established schedules and maintained scheduling. Created and Hosted events, such as community events, fundraisers, musicals, anniversaries celebrations, etc. Prepared conference or event materials, such as flyers, invitations, and confirmation letters. Prepared and coordinated conferences, meetings, or special events such as luncheons, funerals, and weddings ceremonies. Reviewed and confirmed workload set priorities and distribute task personnel, or the appropriate departments. Performed administrative duties, such as overseeing building management, ordering supplies, running errands, and supervising the work of staff members or volunteers. Created, filed, and stored completed documents on computer hard drive, and maintain a computer filing system that stored, retrieved, updated, and deleted documents. Mailed outgoing letters, invitations, or other informative information. Opened, read, re-routed, and distributed mail or other materials and answer routine letters. Created, maintained, and monitored weekly and monthly meetings, and all event budgets. Assigned duties for arranging space for events, gain knowledge of fire, parking, and exit requirements for each facility used. Held weekly meetings to update and be updated on the progress of given tasks. Prepared and forwarded church donations and 501(c)(3) letters to various organizations. Show less Assisted new members, and visitors with information on programs offered and directed them to the appropriate department according to their inquiries. Created, directed, and coordinated activities between departments. Created and established schedules and maintained scheduling. Created and Hosted events, such as community events, fundraisers, musicals, anniversaries celebrations, etc. Prepared conference or event materials, such as flyers, invitations, and confirmation letters… Show more Assisted new members, and visitors with information on programs offered and directed them to the appropriate department according to their inquiries. Created, directed, and coordinated activities between departments. Created and established schedules and maintained scheduling. Created and Hosted events, such as community events, fundraisers, musicals, anniversaries celebrations, etc. Prepared conference or event materials, such as flyers, invitations, and confirmation letters. Prepared and coordinated conferences, meetings, or special events such as luncheons, funerals, and weddings ceremonies. Reviewed and confirmed workload set priorities and distribute task personnel, or the appropriate departments. Performed administrative duties, such as overseeing building management, ordering supplies, running errands, and supervising the work of staff members or volunteers. Created, filed, and stored completed documents on computer hard drive, and maintain a computer filing system that stored, retrieved, updated, and deleted documents. Mailed outgoing letters, invitations, or other informative information. Opened, read, re-routed, and distributed mail or other materials and answer routine letters. Created, maintained, and monitored weekly and monthly meetings, and all event budgets. Assigned duties for arranging space for events, gain knowledge of fire, parking, and exit requirements for each facility used. Held weekly meetings to update and be updated on the progress of given tasks. Prepared and forwarded church donations and 501(c)(3) letters to various organizations. Show less
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Education
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2016 - 2018
The University of Memphis
Organizational Leadership -
2010 - 2011
Los Angeles Job Corps
General Office Occupations and Clerical Services -
2002 - 2005
Rancho Bernardo High School
Community
