Experience

Stroke Foundation of New Zealand

• New Zealand
• Non-profit Organizations
• 1 - 100 Employee

• Community Advisor

  • Jul 2021 - Present



CCS Disability Action

• New Zealand
• Civic and Social Organizations
• 100 - 200 Employee

• Senior Coordinator

  • Mar 2020 - Jul 2021

  4 member team who report to me, plus 18 Community Support workers Meeting families to establish how best to support them to be able to live as independent as possible Coordination of disability supports in line with MoH/MSD contracts Community liaison / networking across Northland 4 member team who report to me, plus 18 Community Support workers Meeting families to establish how best to support them to be able to live as independent as possible Coordination of disability supports in line with MoH/MSD contracts Community liaison / networking across Northland



Taikura

• Non-profit Organization Management
• 1 - 100 Employee

• Quality Advisor and Pathways Navigator

  • Mar 2018 - Mar 2020

  *designing and implementing quality projects. eg internal audit, co-design work groups/research * researching and writing internal papers on relevant current topics * writing internal processes * Observing frontline staff conducting meeting with clients at their home or in hospital (eg stroke patients) * determining eligibility for DSS services using Ministry of Health specifications *designing and implementing quality projects. eg internal audit, co-design work groups/research * researching and writing internal papers on relevant current topics * writing internal processes * Observing frontline staff conducting meeting with clients at their home or in hospital (eg stroke patients) * determining eligibility for DSS services using Ministry of Health specifications



Self-employed

• Auckland, New Zealand

• Disability Alongsider

  • Sep 2016 - Mar 2018



Mycare - New Zealand

• New Zealand
• Individual and Family Services
• 1 - 100 Employee

• Customer Success Representative

  • Mar 2017 - Dec 2017

   Main DSS lead (for clients using Individualized Funding, Carer Support Subsidy, Respite)  Identifying and managing all aspects of customer experience/support for MyCare  on-boarding of MyCare's customers and coaching them on how to get the best out of the MyCare platform and tools  online and phone support  Managing effective relationships with other key functions within MyCare (marketing, community, legal, product development)  Maintaining MyCare's CRM  Main DSS lead (for clients using Individualized Funding, Carer Support Subsidy, Respite)  Identifying and managing all aspects of customer experience/support for MyCare  on-boarding of MyCare's customers and coaching them on how to get the best out of the MyCare platform and tools  online and phone support  Managing effective relationships with other key functions within MyCare (marketing, community, legal, product development)  Maintaining MyCare's CRM



Disability Connect

• Auckland, New Zealand

• Information advisor

  • Mar 2014 - Aug 2016

  Disability Information and Advice Service Mostly for families with disabled children. Organizing seminars regarding supports. writing publications Initiating the use of social media as a means of reaching people in the community. Designing electronic newsletter. Disability Information and Advice Service Mostly for families with disabled children. Organizing seminars regarding supports. writing publications Initiating the use of social media as a means of reaching people in the community. Designing electronic newsletter.



Poly-Emp Employment and Advisory Service

• Unitec

• Employment Advisor

  • Jul 2013 - Mar 2014

  Supporting Students with an intellectual disability into employment. Supporting Students with an intellectual disability into employment.



Lifeline Aotearoa

• New Zealand
• Mental Health Care
• 1 - 100 Employee

• Training and Supervision Manager

  • Feb 2012 - Mar 2013

• Counsellor

  • 1993 - 2013



Lifeline Aoteatoa

• Auckland

• Supervisor

  • Jul 2011 - Feb 2012

  Clinical supervision of 100 volunteer counsellors and related administration tasks. Clinical supervision of 100 volunteer counsellors and related administration tasks.