Gabe Taylor
Customer Success Advocate at Donut- Claim this Profile
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Topline Score
Bio
Kristin Cassidy
Good managers are rare; Gabe is indispensable. I have had the great pleasure of working with Gabe on several creative projects over the last eight years, and I can say he is much more than a highly skilled project manager. His empathy-driven approach has resulted in measurable positive change. Gabe has a subtle quality that inspires those around him with positivity and drive. He has an innate ability to see the big picture and each interworking component simultaneously. This propensity is most evident in his communication expertise. He is able to intuitively adapt to the needs of his teammates or project stakeholders. I have been impressed by many of Gabe’s abilities, but his propensity to create an innovative work culture is what stands out most. I have witnessed his aptness at anticipating pain points, providing creative solutions, giving thoughtful feedback, and embracing the ideas and contributions of teammates. I can genuinely say, working with Gabe changed the way I work. I’ve learned how to prepare for unforeseen obstacles, how to drive actionable change, and how to adapt on the fly. He sets a high bar, and given the opportunity to work with him again, in any capacity, I wouldn’t hesitate for a second.
Amanda Wales
I think I can list 100+ reasons why Gabe makes an incredible addition to any team, but I'll try to stick to the highlights. Gabe has a natural ability to pull out the best contributions and ideas from a group, while keeping the energy up. His passion for the DEIB space and his continued pursuit of training shows on his resume - and more importantly, his empathetic leadership style confirms it. Gabe's career has revolved around the customer and client experience at every level. This fact, combined with his performance background, means he can connect with any client, empower and educate the most frustrated customer, and keep strong lines of communication open for the organization throughout the engagement. All in all, if you're looking for someone that will jump in and quickly become the heart of your team, congratulations - you found them!
Amanda Kellogg
Gabe brings so much to the table — creative problem solving, curiosity, wit, and above all, kindness for those around him. Working with Gabe at Superhuman was truly a pleasure. He learned internal processes and tooling quickly, allowing him to focus on the greater Superhuman culture and communities on the side. Grateful for his contributions to the team (and his movie recommendations!). If you get the chance to work with Gabe, don't hesitate, make it happen.
Kristin Cassidy
Good managers are rare; Gabe is indispensable. I have had the great pleasure of working with Gabe on several creative projects over the last eight years, and I can say he is much more than a highly skilled project manager. His empathy-driven approach has resulted in measurable positive change. Gabe has a subtle quality that inspires those around him with positivity and drive. He has an innate ability to see the big picture and each interworking component simultaneously. This propensity is most evident in his communication expertise. He is able to intuitively adapt to the needs of his teammates or project stakeholders. I have been impressed by many of Gabe’s abilities, but his propensity to create an innovative work culture is what stands out most. I have witnessed his aptness at anticipating pain points, providing creative solutions, giving thoughtful feedback, and embracing the ideas and contributions of teammates. I can genuinely say, working with Gabe changed the way I work. I’ve learned how to prepare for unforeseen obstacles, how to drive actionable change, and how to adapt on the fly. He sets a high bar, and given the opportunity to work with him again, in any capacity, I wouldn’t hesitate for a second.
Amanda Wales
I think I can list 100+ reasons why Gabe makes an incredible addition to any team, but I'll try to stick to the highlights. Gabe has a natural ability to pull out the best contributions and ideas from a group, while keeping the energy up. His passion for the DEIB space and his continued pursuit of training shows on his resume - and more importantly, his empathetic leadership style confirms it. Gabe's career has revolved around the customer and client experience at every level. This fact, combined with his performance background, means he can connect with any client, empower and educate the most frustrated customer, and keep strong lines of communication open for the organization throughout the engagement. All in all, if you're looking for someone that will jump in and quickly become the heart of your team, congratulations - you found them!
Amanda Kellogg
Gabe brings so much to the table — creative problem solving, curiosity, wit, and above all, kindness for those around him. Working with Gabe at Superhuman was truly a pleasure. He learned internal processes and tooling quickly, allowing him to focus on the greater Superhuman culture and communities on the side. Grateful for his contributions to the team (and his movie recommendations!). If you get the chance to work with Gabe, don't hesitate, make it happen.
Kristin Cassidy
Good managers are rare; Gabe is indispensable. I have had the great pleasure of working with Gabe on several creative projects over the last eight years, and I can say he is much more than a highly skilled project manager. His empathy-driven approach has resulted in measurable positive change. Gabe has a subtle quality that inspires those around him with positivity and drive. He has an innate ability to see the big picture and each interworking component simultaneously. This propensity is most evident in his communication expertise. He is able to intuitively adapt to the needs of his teammates or project stakeholders. I have been impressed by many of Gabe’s abilities, but his propensity to create an innovative work culture is what stands out most. I have witnessed his aptness at anticipating pain points, providing creative solutions, giving thoughtful feedback, and embracing the ideas and contributions of teammates. I can genuinely say, working with Gabe changed the way I work. I’ve learned how to prepare for unforeseen obstacles, how to drive actionable change, and how to adapt on the fly. He sets a high bar, and given the opportunity to work with him again, in any capacity, I wouldn’t hesitate for a second.
Amanda Wales
I think I can list 100+ reasons why Gabe makes an incredible addition to any team, but I'll try to stick to the highlights. Gabe has a natural ability to pull out the best contributions and ideas from a group, while keeping the energy up. His passion for the DEIB space and his continued pursuit of training shows on his resume - and more importantly, his empathetic leadership style confirms it. Gabe's career has revolved around the customer and client experience at every level. This fact, combined with his performance background, means he can connect with any client, empower and educate the most frustrated customer, and keep strong lines of communication open for the organization throughout the engagement. All in all, if you're looking for someone that will jump in and quickly become the heart of your team, congratulations - you found them!
Amanda Kellogg
Gabe brings so much to the table — creative problem solving, curiosity, wit, and above all, kindness for those around him. Working with Gabe at Superhuman was truly a pleasure. He learned internal processes and tooling quickly, allowing him to focus on the greater Superhuman culture and communities on the side. Grateful for his contributions to the team (and his movie recommendations!). If you get the chance to work with Gabe, don't hesitate, make it happen.
Kristin Cassidy
Good managers are rare; Gabe is indispensable. I have had the great pleasure of working with Gabe on several creative projects over the last eight years, and I can say he is much more than a highly skilled project manager. His empathy-driven approach has resulted in measurable positive change. Gabe has a subtle quality that inspires those around him with positivity and drive. He has an innate ability to see the big picture and each interworking component simultaneously. This propensity is most evident in his communication expertise. He is able to intuitively adapt to the needs of his teammates or project stakeholders. I have been impressed by many of Gabe’s abilities, but his propensity to create an innovative work culture is what stands out most. I have witnessed his aptness at anticipating pain points, providing creative solutions, giving thoughtful feedback, and embracing the ideas and contributions of teammates. I can genuinely say, working with Gabe changed the way I work. I’ve learned how to prepare for unforeseen obstacles, how to drive actionable change, and how to adapt on the fly. He sets a high bar, and given the opportunity to work with him again, in any capacity, I wouldn’t hesitate for a second.
Amanda Wales
I think I can list 100+ reasons why Gabe makes an incredible addition to any team, but I'll try to stick to the highlights. Gabe has a natural ability to pull out the best contributions and ideas from a group, while keeping the energy up. His passion for the DEIB space and his continued pursuit of training shows on his resume - and more importantly, his empathetic leadership style confirms it. Gabe's career has revolved around the customer and client experience at every level. This fact, combined with his performance background, means he can connect with any client, empower and educate the most frustrated customer, and keep strong lines of communication open for the organization throughout the engagement. All in all, if you're looking for someone that will jump in and quickly become the heart of your team, congratulations - you found them!
Amanda Kellogg
Gabe brings so much to the table — creative problem solving, curiosity, wit, and above all, kindness for those around him. Working with Gabe at Superhuman was truly a pleasure. He learned internal processes and tooling quickly, allowing him to focus on the greater Superhuman culture and communities on the side. Grateful for his contributions to the team (and his movie recommendations!). If you get the chance to work with Gabe, don't hesitate, make it happen.
Credentials
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Designing and implementing a conversational framework for support teams
IntercomSep, 2022- Nov, 2024 -
Change Management Foundations
LinkedInJun, 2022- Nov, 2024 -
Learning Design Thinking
LinkedInMar, 2022- Nov, 2024 -
Mastering Self-Leadership
LinkedInMar, 2022- Nov, 2024
Experience
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Donut
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Software Development
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1 - 100 Employee
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Customer Success Advocate
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Sep 2022 - Present
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Superhuman
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United States
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Software Development
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100 - 200 Employee
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Onboarding Specialist, Allyship Lead
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Jan 2022 - Jun 2022
Onboarded 450+ customers to Superhuman and made workflow recommendations as a productivity content expert. Co-lead of Allyship ERG; provided community content in response to world events. Strategized a broader DEIB strategy for Superhuman led by the Allyship team including external programming, internal training, and opportunities for engagement for a variety of stages in allyship journeys. Began planning for creation of a Neurodiversity ERG, including resource library, community support & mutual aid resources.
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Less Annoying CRM
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United States
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Technology, Information and Internet
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1 - 100 Employee
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DEIB Lead, CRM Coach
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Mar 2017 - Dec 2021
Leadership experience in diversity, equity, inclusion, and accessibility of a team with two direct reports. Used results from a company engagement with a DEI firm to implement creation of ERGs, an employee-led DEIB committee, and several learning opportunites. Used skills in change management during audits of performance plans and advocacy for leadership training of people managers. Primary point of contact for customers; provided detailed account consulations and onboarding. Serve as consultancy based sales resource to assist customers in making a CRM decision, act as VOC advocate in internal meetings, shared $3 mil ARR book of business with 25,000+ user base.
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EQUALLY REPRESENTED ARTS
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United States
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Performing Arts
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Associate Artistic Director
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Apr 2015 - May 2021
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Webster University
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Higher Education
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700 & Above Employee
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Department Representative
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Oct 2014 - Feb 2017
First point of contact on departmental service account, addressing student and extended site policy questions; plan and execute social media plan; responsible for supervision, recruitment, and hiring of student workforce; call center receiption, clerical work, and led a project to digitize 30+ years of student files. First point of contact on departmental service account, addressing student and extended site policy questions; plan and execute social media plan; responsible for supervision, recruitment, and hiring of student workforce; call center receiption, clerical work, and led a project to digitize 30+ years of student files.
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New Line Theatre
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United States
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Performing Arts
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1 - 100 Employee
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Stage Manager
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Jan 2012 - Jun 2016
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Sweet Katie Bee’s Cupcake & Coffee Bar
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United States
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Food and Beverage Manufacturing
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Barista
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Oct 2012 - Oct 2014
Lead Barista; led menu creation for coffee bar, sourcing for organic ingredients, created weekly drink specials and customer-favorite recipes, trained direct reports on drink creation and customer service, created and implemented several baked goods including recipe development and allergy-conscious items Lead Barista; led menu creation for coffee bar, sourcing for organic ingredients, created weekly drink specials and customer-favorite recipes, trained direct reports on drink creation and customer service, created and implemented several baked goods including recipe development and allergy-conscious items
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Artist Services
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Sep 2013 - Aug 2014
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Target
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United States
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Retail
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700 & Above Employee
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Flow Team/ Cashier
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Sep 2012 - Dec 2012
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Tibbits Opera House
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United States
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Non-profit Organizations
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1 - 100 Employee
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Assistant Stage Manager/ Production Stage Manager
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Jun 2012 - Aug 2012
Assistant Stage Manager on Mainstage productions, Production Stage Manager on Popcorn (children's theatre) productions Assistant Stage Manager on Mainstage productions, Production Stage Manager on Popcorn (children's theatre) productions
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Southern Illinois University Edwardsville
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United States
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Higher Education
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700 & Above Employee
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Resident Assistant
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Aug 2011 - May 2012
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Theatre Technician
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Apr 2011 - May 2012
Backstage and front-of-house duties for assorted concerts and presentations Backstage and front-of-house duties for assorted concerts and presentations
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STAGES St. Louis
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United States
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Entertainment
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1 - 100 Employee
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Education Intern
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Jun 2011 - Aug 2011
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Coffee Clerk
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Nov 2007 - Jan 2011
Basic customer service duties, along with preparation of drip coffee, smoothies, espresso-based drinks. Gelato and baked goods service. Register operation- cash handling, various tender. Basic customer service duties, along with preparation of drip coffee, smoothies, espresso-based drinks. Gelato and baked goods service. Register operation- cash handling, various tender.
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Education
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Southern Illinois University, Edwardsville
Bachelor of Science (BS), Theatre Education