Gabriel Utset

System Administrator/Help Desk Supervisor at AriZona Beverage Co.
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English -
  • Spanish -
Skills

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Bio

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Credentials

  • Tech Data - IBM Spectrum Protect 8.1 Admin
    IBM
    Mar, 2018
    - Nov, 2024
  • MCDST
    Microsoft

Experience

  • AriZona Beverage Co.
    • United States
    • Food and Beverage Services
    • 300 - 400 Employee
    • System Administrator/Help Desk Supervisor
      • Mar 2016 - Present

      • Administration and maintenance of Windows Server environments including software installations and configuration and system updates.• Monitoring and maintenance of infrastructure wide backups (OS, DB, File Shares) using VERITAS NetBackup.• Administration and maintenance of Citrix XenApp 6.5 environment including software installation, system updates, publishing newly installed applications, GPO creation to customize/lock down the end user published desktop environment• Customization of the end user desktop environment and image creation using Acronis True Image for deployment by helpdesk staff• Administration and maintenance of SAN (IBM v7000) including data migrations, system updates, addressing disk failures• Basic administration and troubleshooting of Cisco Switches (port configuration, clearing port-security violations, etc.)

    • Lead Help Desk/IT Services Technician
      • Jan 2012 - Mar 2016

      • Telephone and desk side support of technology related issues for corporate employees (MS Office 2007, 2010 Suites, Internet Explorer, Windows XP, 7, 10, Citrix MetaFrame, Citrix XenApp, printer installations, wireless connectivity, network drive mappings, Cisco VPN connectivity, etc.)• Documentation of all service requests and resolutions using Numera Track-It! 7• Active Directory user account creation, terminations and password resets• Active Directory account security administration (network file share security administration)• SAP user account creation and profile configuration.• Mobile device configuration via Airwatch MDM and manually when required (Android, iPad, iPhone, some legacy Blackberry devices on BES)• MFP Printer configuration and troubleshooting (scan to email configuration, print quality issues, paper jams, etc.)

  • Forest Laboratories, Inc
    • Melville
    • Service Desk Analyst II
      • Dec 2007 - Jan 2012

      • Telephone support of technology related issues for corporate employees (MS Outlook, Word, Internet Explorer, Windows XP, printer installations, wireless connectivity, home router configuration, network drive mappings, Cisco VPN connectivity, etc.) • Active Directory user account creation, terminations and password resets • Active Directory account security administration (network file share security administration) • Mobile device configuration for corporate email synchronization (BES and Active Sync) and basic word processing: Blackberry, Android, iPhone/iPod/iPad, Windows Mobile, Windows Phone. • SAP account password resets • eFax Service account creation and administration • Performed dual role as Client Services technician for regional sales and managers’ meetings (Setup and teardown of helpdesk station, manned helpdesk for onsite tech support and troubleshooting of technology related issues for meeting attendees; travel required) • Performed role as trainer for Level I Service Desk Analysts • Account creation and administration of home-grown and industry specific applications (LIMS, eNotebook, POMS, VIPS, Documentum (RASS and EDOCS), INFORM) • RSA SecurID VPN account creation, administration and password resets • Documentation of all support requests handled in the Remedy Ticketing system (Incident Management, Change Management, Knowledge Management)

  • Cablevision
    • United States
    • Telecommunications
    • 700 & Above Employee
    • TSG (Technical Service Group) Analyst
      • 2005 - 2007

      • Telephone support of internet connectivity issues for a large customer base • Telephone support for the setup and implementation of routers for home use • Telephone support for the setup of Outlook/Outlook Express • Telephone consultation and education of technology related issues • Documentation of all calls handled in the Remedy Ticketing system. • Telephone support of internet connectivity issues for a large customer base • Telephone support for the setup and implementation of routers for home use • Telephone support for the setup of Outlook/Outlook Express • Telephone consultation and education of technology related issues • Documentation of all calls handled in the Remedy Ticketing system.

Education

  • Mercer County Community College
    Computer Science
    2000 - 2001

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