Salesforce Consultant

• Jan 2022 - Present

Associate Software Engineer

• Jun 2021 - Sep 2021

Operational Intelligence Specialist

• Oct 2018 - Jul 2020

Remotely ensured the safety of up to 10 Simon Mall properties nationwide by communicating via phone and radio and surveilling via sophisticated CCTV programs. Reviewed historical footage to support investigations of incidents and crimes. Engaged flexibility and problem-solving skills to reprioritize, contain, and rectify incidents. Communicated with security personnel and the public on a daily basis, receiving up to 100 calls daily in order to accurately assess and prioritize incident reports Took the initiative on working with supervisors and a small team to perform mapping updates for properties and plotted thousands of camera, store, and infrastructure locations, thereby streamlining surveillance and bolstering public safety. Completed OTJ training for 50 new hires to ensure continued, high-quality service. Show less

Hospitality Associate

• May 2018 - Oct 2018

Engaged in roles from preparing food and beverages in the back-of-house to front-of-house service and register work Engaged in roles from preparing food and beverages in the back-of-house to front-of-house service and register work

Conference Assistant

• Aug 2017 - Jun 2018

Worked with the Conference Manager to organize all logistics leading up to our annual conference that had over 1,000 international attendees. Responsibilities included assisting clients with their memberships and conference registrations; distributing panel assignments to all 500 presenters and update changes and cancellations; editing the conference program; organizing sponsor submissions; assisting in setting up rooms for presentations and the awards dinner; and supervising 60 volunteers throughout the 5-day conference. Took the lead on systematizing our 3rd annual sister conference in Africa by developing a mass mailing list and web-pages to organize presenter submissions, membership enrollment, conference registration, and visa applications. Show less

Intern

• Oct 2016 - Jul 2017

Supported the Conference Assistant in conference preparation, and took on administrative projects for the Marketing Coordinator, Membership Coordinator, and Executive Director.

Zipline Instructor

• Mar 2017 - Dec 2017

Rain, shine, or snow squall, trained guests to safely operate through the ropes course and zip line, monitored guests’ safety and well-being throughout their experience, and performed regular course maintenance and equipment inspection. Rain, shine, or snow squall, trained guests to safely operate through the ropes course and zip line, monitored guests’ safety and well-being throughout their experience, and performed regular course maintenance and equipment inspection.

Attractions Host

• Mar 2015 - Dec 2016

Supported all elements of the people side of the zoo, maintaining certifications to operate all amusement rides and walking the grounds to maintain the cleanliness of the zoo and assist customers. Supported all elements of the people side of the zoo, maintaining certifications to operate all amusement rides and walking the grounds to maintain the cleanliness of the zoo and assist customers.

Intern

• May 2016 - Jul 2016

Designed and taught a conversational English program which empowered 20 Bedouin women to communicate with international stakeholders. Created and administered the organization's Facebook page, designed to showcase work and the work of beneficiaries to international stakeholders and the local community. Conducted interviews with a dozen English teachers in Bedouin schools to identify their strategies and the resources that they needed to improve the English scores of Bedouin students on their end of secondary school exam. This was a part of a national initiative by the King of Jordan to reduce the 94 percent failure rate in Bedouin communities. Show less