Experience

eFinancial

• United States
• Insurance
• 200 - 300 Employee

• Sr Account Executive

  • Jan 2022 - Present

• Account Executive

  • Jan 2022 - Present

• Customer Solutions Specialist

  • Dec 2021 - Jan 2022



eFinancial

• United States
• Insurance
• 200 - 300 Employee

• Business Development Representative 2

  • Jul 2021 - Aug 2021

• Business Development Representative

  • Feb 2021 - Jul 2021

  Successfully qualify and pair customers to the right products that meets their needs. At eFinancial, we present not only solutions to clients, but value to their life and an array of products that help them do so. Undergoing training to complete all licensing requirements to be an Account Executive is in order during this time as well.



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Branch Rental Manager

  • Apr 2019 - Mar 2020

  I led the company to displace its main competitor and increase profitability by 55.8% within the first 5 months, expanded the pick-up and drop-off radius, and set new standards for customer service. I concurrently wore many hats, including sales, transportation planning, client service, operations, finance, fleet management, marketing, and HR. • Established industry-leading standards for transportation planning. • Optimized planning and logistics or transporting vehicles between… Show more I led the company to displace its main competitor and increase profitability by 55.8% within the first 5 months, expanded the pick-up and drop-off radius, and set new standards for customer service. I concurrently wore many hats, including sales, transportation planning, client service, operations, finance, fleet management, marketing, and HR. • Established industry-leading standards for transportation planning. • Optimized planning and logistics or transporting vehicles between locations. • Set standards for customer loyalty by creating a culture of putting the client first. • Further improved relationships with customers by building partnerships with third parties (including dealerships, body shops, corporate accounts, and retail customers). Enabled provision of all services customers wanted, and fulfilled all their transportation needs. • Optimized forecasting and pricing in advance by analyzing market trends and discerning the optimal price increases without losing clients. • Further optimized operations managing all the back-end work. • Lowered costs per unit by increasing numbers of units for rent and forecasting vehicle usage. Decreased depreciation costs by diversifying the fleet. • Reduced labor costs by reconstructing the employee schedule to place people on the most needed shifts. • Improved the conditions of vehicles. I established goals, created an audit check list for cleaning and servicing, and motivated employees with rewards. • Established safety standards. I ensured that all vehicles were in good condition, and achieved one of the highest maintenance scores. • Provided financial planning. Analyzed financial statements, and strategized ways to improve the bottom line.

• Assistant Branch Rental Manager

  • Jun 2017 - Mar 2019

  I achieved several company-firsts while managing 4 locations, including the Sacramento Airport. • Built more business by providing elevated customer service for corporate accounts. • Worked with many CEO clients, and ensured that vehicles were always available in high-stakes situations. • Provided the transportation planning for clients in large events, including the Aftershock Music Festival. • Led the employees at the Sacramento Airport location to generate the highest… Show more I achieved several company-firsts while managing 4 locations, including the Sacramento Airport. • Built more business by providing elevated customer service for corporate accounts. • Worked with many CEO clients, and ensured that vehicles were always available in high-stakes situations. • Provided the transportation planning for clients in large events, including the Aftershock Music Festival. • Led the employees at the Sacramento Airport location to generate the highest Sirius XM radio sales among all locations in the U.S. • Introduced digital technologies that improved employees’ performances. I established the office as one of the top 3 to use them efficiently and effectively.

• Management Assistant

  • May 2017 - Jun 2017

• Management Trainee

  • Sep 2015 - May 2017



Britt Music & Arts Festival

• Box Office Employee

  • Apr 2014 - Sep 2014

  Maintained high standards of customer service and remain positive, confident whatever the demands. Sold tickets for a wide range of events both over the phone and in person as first person contact.

• Development Intern

  • Jan 2014 - Mar 2014

  Assisted the development department to transition between CRM systems. Responsible for entering and transferring various types of fundraising appeals. Obtained query running experience while upholding a high standard of data entry.