Experience

Flex Seal Family of Products

• United States
• Advertising Services
• 1 - 100 Employee

• IT Specialist

  • Mar 2020 - Present

  The company is really inserted in the Retail industry as much as in the Manufacturing industry (for the manufacture of the actual Flex Seal Family of Products) as in the Media Production industry for the daily creation of content directed at the marketing of the products. I work as an IT Professional for the Media Creation arm. The company is really inserted in the Retail industry as much as in the Manufacturing industry (for the manufacture of the actual Flex Seal Family of Products) as in the Media Production industry for the daily creation of content directed at the marketing of the products. I work as an IT Professional for the Media Creation arm.



Aragón Travel, ZDSCS, Inc., and different dental and law offices / private clients over the years.

• Miami/Fort Lauderdale Area

• Freelance A+ Certified Computer Consultant

  • Jun 2003 - Present

  Computer system maintenance, backup, configuration, user access and maintenance. System hardware fixes and purchasing, Logistics and supply chain analysis for the preparation of bids by multiple carriers of international air and ocean, LTL, LCL and small package business, elaborating comparisons by lane, by mode, etc. to assess possible areas of savings to clients. Other data analysis involving complex Excel formulas and pivot tables. Computer system maintenance, backup, configuration, user access and maintenance. System hardware fixes and purchasing, Logistics and supply chain analysis for the preparation of bids by multiple carriers of international air and ocean, LTL, LCL and small package business, elaborating comparisons by lane, by mode, etc. to assess possible areas of savings to clients. Other data analysis involving complex Excel formulas and pivot tables.



Youth Co-Op, Inc.

• Miami, Florida

• IT Specialist

  • May 2019 - Dec 2021



Zero Down Supply Chain Solutions, Inc.

• Vice-president–Analytics

  • Jul 2014 - Oct 2018

  * Data analytics verification and reporting using Microsoft Excel and propriety tool. Creation of all necessary Excel formulas and pivot tables to cover all of the company’s needs * Strategy, preparation, comparison and analysis of Air, Ocean, LTL and parcel carrier bids using Excel and proprietary templates. External data sources’ querying in Excel. * Rate template translation from multiple carriers’ formats to consolidate diverse carrier reports into comparable parameters and analyze them in Excel. * Multiple reporting and segmentation of results received using advanced Excel formulas. * Research of new logistic strategies and possible contract sales, through discovered data patterns. BI and Data Mining using Excel and proprietary tools. * Communication and relationship management with sales people and carrier reps. * Client communication protocols, templates and contact management. * Responsible for operational procedures and revision of practices in place. Creation of procedural manual and all SOPs. * Computer systems and server strategy, implementation procedures and administration: Contracted third party provider to install Windows file server and created/maintained VPN connections for remote employees. * IT general strategy for the company and supervision of the third party provider. * Creation and implementation of invoicing methodology and tracking, using proprietary system developed for the company in India and importing to Excel for client presentation. Procedures written. Use of all Microsoft Office Tools. Show less



Campus Management Corporation

• Boca Raton, FL

• Client Services Application Specialist/ Support Analyst

  • Apr 2012 - Jun 2014

  * University campus administration software support expert, analyst and solution provider. All troubleshooting done using the CampusVue application as well as SQL Management Studio and SQL Profiler to analyze queries and narrow down results to pinpoint issues. * Special focus on defect and enhancement request write-ups and the necessary testing prior to submission utilizing several test servers provided by the company. * Direct contact with high level campus administration and upper management personnel, top-notch customer service and customer satisfaction specialist. Highly successful in turning around negative clients. * Consultation and evaluations with BA and QA personnel for Dev. Escalations through Citrix and RDP connections to the senior desktops and in-person weekly meetings. * The highly complex, multi-layered, C++ modular application demands working in virtual environments and remote connections, Citrix environments, VPNs (Cisco, AnyConnect, Citrix Desktop, etc.) internally in the organization, with the India-based team, and with clients nationwide and makes use of multiple support ticketing systems. * API functionality, troubleshooting using SOAPbits and WebStorm to isolate and analyze IIS API calls and find the offending transaction(s), escalating issues when API call was correct and issue persisted. Creation of SOPs respecting client connections preferences, limited access, volatile passwords and strict time-zone policies. Microsoft Partner application meant total exportability of results to MS Office. Show less



Adrienne Arsht Center for the Performing Arts of Miami-Dade County

• Miami/Fort Lauderdale Area

• Development - Systems Manager / IT - Application Support Expert

  • Jan 2008 - Mar 2012

  * Tessitura fundraising application expert and personnel trainer. * Re engineered fund, campaign, appeal, designation, solicitation and membership structures in Tessitura to enable accurate reporting from Cash in - purpose/season and commitment timing views; independently of membership levels. Managed report creation project in SQL Server Reporting Services leading in house programmers. * Led creation of custom reports and documentation for cash-flow projections; responsible for analytics, data mining and financial reporting, in SQL Server Reporting Services, Crystal Reports and proprietary application (T-Stats) for analytics results off data warehouse. * Successfully revamped board reporting routines and customized certain outputs in Excel for Board consumption, trained personnel and implemented GAP accounting practices compliance on the fundraising side to match Finance department¡¦s needs when viable. * Created and implemented paperless workflows for internal ticket requests, expense reimbursements, graphic design requests and human resources' onboarding processes utilizing OptiWorkFlow and OptiView for legally approved, searchable archival. * Regularly trained staff on Microsoft Office software as well as other programs used internally. * Worked under high pressure with "Track-It" support ticket system for technical support of the Arsht Center and Florida Grand Opera's dozens of workstations on hardware, software installation, and user maintenance, password recovery, E-mail and other configuration as well as supporting their peripherals: Mostly printers / scanners (HP, SHARP, EPSON, CANON, etc.). * Fourteen years combined experience in all areas of fundraising reporting and IT for non-profit organizations. * Eight-year experience utilizing and managing Tessitura software and two-year experience with Microsoft SQL 2005 and 2008R2 and Profiler including server upgrade procedures and intermediate query language and profiling abilities. Show less



New World Symphony

• Miami Beach

• Database Analyst

  • Aug 2004 - Dec 2007

  * Responsible for maintenance and design of database conversion to new software chosen to combine ticketing and development needs. * Go-to person for all Tessitura application-related issues. * Determined parameters for cross-reporting fundraising and ticket sales using ArtSoft and Tessitura software and unifying results in Excel. * Developed organization standard procedures for data entry and created SOPs system. * Designed, controlled and managed gift acknowledgement procedures according to IRS rules. * Provided information for direct mail efforts; designed reports needed for development department management and had them built in Crystal Reports. Show less



Voices For Children Foundation, Inc

• Miami

• Comptroller

  • May 2003 - Aug 2004

  * Multi-cultural environment helped with events organization and international regulations. * Solely responsible for all financial and accounting procedures, acting as CFO. * Responsibilities included payroll, accounts payable, accounts receivable, cash-flow analysis and financial planning, computer systems strategies for tracking gifts and gift acknowledgements. * Multi-cultural environment helped with events organization and international regulations. * Solely responsible for all financial and accounting procedures, acting as CFO. * Responsibilities included payroll, accounts payable, accounts receivable, cash-flow analysis and financial planning, computer systems strategies for tracking gifts and gift acknowledgements.



Florida Philharmonic Orchestra

• Miami/Fort Lauderdale Area

• Development Analyst / Systems Manager

  • Jan 1998 - May 2003

  * Responsible for hardware and software troubleshooting, maintenance, repairs, and backup. * Administered database, including maintenance, administration, backup, and reports of fundraising and ticketing from organizational database. * Conducted staff training in all areas of technology; updated and maintained website and e-mail services; assessed equipment needs, supplies, conducted purchasing negotiations; managed data necessary for direct mail campaigns and donor recognition. * Responsible for hardware and software troubleshooting, maintenance, repairs, and backup. * Administered database, including maintenance, administration, backup, and reports of fundraising and ticketing from organizational database. * Conducted staff training in all areas of technology; updated and maintained website and e-mail services; assessed equipment needs, supplies, conducted purchasing negotiations; managed data necessary for direct mail campaigns and donor recognition.



Florida Philharmonic Orchestra's Naxos CD

• Miami/Fort Lauderdale Area

• Assistant Recording Engineer

  • Mar 2001 - Mar 2001

  Assistant recording Engineer to Peter McGrath in the Naxos recording of the Florida Philharmonic Orchestra’s first (and only) Leonard Bernstein Compact Disc (released January 2003) under conductor James Judd. Assistant recording Engineer to Peter McGrath in the Naxos recording of the Florida Philharmonic Orchestra’s first (and only) Leonard Bernstein Compact Disc (released January 2003) under conductor James Judd.



WorldNet Services

• Bay Harbor Islands

• Customer Service Representative

  • May 1997 - Jan 1998

  Provided specialized, multilingual customer service for companies providing international travelers insurance and service, including visa and passport expedition for US and Canadian clients covered by Insurance services by Diners Club, Visa, Blue Cross Canada, Mutual of Omaha, Scotia Bank and CIBC. Provided specialized, multilingual customer service for companies providing international travelers insurance and service, including visa and passport expedition for US and Canadian clients covered by Insurance services by Diners Club, Visa, Blue Cross Canada, Mutual of Omaha, Scotia Bank and CIBC.