Experience

Perez McKenzie Immigration

• Canada
• Legal Services
• 1 - 100 Employee

• Case Manager

  • Jul 2021 - Present

  Organized and completed complex immigration applications, ensuring attention to detail and maximizing approval rates.Coordinated business agreements with corporate clients to build relationships and expand the client base.Supervised team applications to improve and streamline submissions. Analyzed client files and provided accurate recommendations to best represent work experience.Researched and stayed up-to-date with new immigration policies, informing clients and colleagues about relevant policy changes.Liaised with a high volume of clients daily, collecting personal information, answering inquiries, and providing case feedback.Maintained organization of client cases, adapting priorities to meet deadlines.Trained new hires and reviewed applications, emails, and templates for clarity and accuracy. Show less

• Senior Case Analyst

  • Oct 2020 - Jul 2021

• Case Analyst

  • Apr 2019 - Sep 2020

• Legal Assistant

  • Dec 2018 - Mar 2019



UBC Esports Association

• Canada
• Computer Games
• 1 - 100 Employee

• Team Manager

  • Sep 2015 - Oct 2018

  Led teams to achieve top placements in regional and national esports competitions. Directed tryouts for competitive teams, coordinated practices and competitions, and managed a team of coaches and analysts to provide strategic feedback. Mentored new managers, delegated tasks, and developed the team's identity. Led teams to achieve top placements in regional and national esports competitions. Directed tryouts for competitive teams, coordinated practices and competitions, and managed a team of coaches and analysts to provide strategic feedback. Mentored new managers, delegated tasks, and developed the team's identity.



Harbour Air

• Canada
• Airlines and Aviation
• 100 - 200 Employee

• Adventure Centre Agent

  • Mar 2015 - Sep 2017

  Operated bicycle rental services, delivering outstanding customer service to a diverse clientele. Resolved customer requests, issues, and concerns promptly and with care. Operated bicycle rental services, delivering outstanding customer service to a diverse clientele. Resolved customer requests, issues, and concerns promptly and with care.



SFU Esports Association

• Canada
• Computer Games
• 1 - 100 Employee

• Team Manager

  • Mar 2015 - May 2015