Experience

Arch Hospitality Staffing

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Operations Manager

  • Aug 2018 - Present

  -Established positive and effective communication among field staff and organization leadership, reducing miscommunications and missed deadlines.-Set, enforced, and optimized internal policies to maintain responsiveness to demands.-Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.-Developed recruiting strategies to identify qualified candidates, utilizing specialized staffing tools.-Contributed to growth of Gross Profit over prior year 8% in 2018, 2.2% in 2019, and 2.8% in 2022.-Trained and promoted four Staffing Coordinators.-Responsible for handling all employee and client feedback and complaints. Show less

• Staffing Coordinator

  • Sep 2016 - Aug 2018



24 Hour Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Operations Manager

  • Jun 2015 - Jul 2016

  -Grew retail business 164% to budget and 138% to prior year in 2015.-Increased Kids Club income to 116% over prior year 2016.-Delivering controllable operating profit at 133% to budget 2015.-Trained and promoted four Operation Managers, and two Kid’s Club Supervisors.Maintained the cleanliness and safety of club.-Managed and staffed two departments of 15-20 Team Members.-Assisted with district training of policies and procedures.-Responded to all member relations within 1 business day. Show less

• Assistant Operations Manager

  • Dec 2014 - Jun 2015

• Lead Service Representative

  • Sep 2014 - Dec 2014

• Kid's Club Supervisor

  • Jun 2014 - Sep 2014

• Kid's Club Attendant

  • Jan 2014 - Jun 2014



Outback Steakhouse

• Restaurants
• 700 & Above Employee

• Lead Hostess

  • May 2010 - Aug 2014

  -Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons. -Cultivated positive guest relations by managing information and orchestrating speedy seating. -Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking. -Maintained customer satisfaction and increased drink sales by directing customers to the bar area while waiting for tables. -Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness. Show less



HealthHelp

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Marketing Internship

  • May 2011 - Sep 2012

  -Provided administrative support to senior staff, including creating proposals and organizing documentation. -Created professional business correspondence, spreadsheets and presentations. -Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals. -Maintained a complete database of all files, contacts and project materials. -Shadowed professionals in different situations to increase marketing knowledge. -Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals. Show less