Experience

Tourism

• Management Staff



kalahari arms hotel

• Ghanzi

• Front Desk Supervisor

  • Apr 2005 - Nov 2017

  Supervise the operations of the desk to ensure an optimal level of service and hospitality is provided to the guests. Responds to telephone and in-person inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy. Train and direct the work of, solve issues/problem in quick, efficient manner to maintain a high level of satisfaction and quality service. Supervise the operations of the desk to ensure an optimal level of service and hospitality is provided to the guests. Responds to telephone and in-person inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy. Train and direct the work of, solve issues/problem in quick, efficient manner to maintain a high level of satisfaction and quality service.