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Client Systems NCOIC (Non-Commissioned Officer in charge) at Florida Air National Guard- Claim this Profile
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Spanish Full professional proficiency
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English Full professional proficiency
Topline Score
Bio
Credentials
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avaya session border controller
AvayaJun, 2015- Nov, 2024 -
comptia security +
CompTIAJun, 2009- Nov, 2024 -
CCNA
CiscoJun, 2018- Nov, 2024 -
CompTIA Security+
CompTIAJun, 2009- Nov, 2024 -
NETWORK +
CompTIA
Experience
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Florida Air National Guard
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Defense & Space
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100 - 200 Employee
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Client Systems NCOIC (Non-Commissioned Officer in charge)
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Nov 2019 - Present
I lead a team of 6 airmen that successfully manage the Florida Air National Guard enclave for NIPR and SIPR networks. Coordinate and document repairs, manage, supervise, and perform planning and implementation activities for projects installations while ensuring architecture, configuration, and integration meets Air Force Standards. Has an IT Support manager, I support the local IT network infrastructure and assist other shops teams in the support of our GSU’s locations. I create and support… Show more I lead a team of 6 airmen that successfully manage the Florida Air National Guard enclave for NIPR and SIPR networks. Coordinate and document repairs, manage, supervise, and perform planning and implementation activities for projects installations while ensuring architecture, configuration, and integration meets Air Force Standards. Has an IT Support manager, I support the local IT network infrastructure and assist other shops teams in the support of our GSU’s locations. I create and support best practices and standard operating procedures. Perform Tier 1 through Tier 3 IT support activities inclusive of disaster recovery. I provide reliable, timely, and effective support and remediation to all client-level related incidents and customer requests together with IT Infrastructure technicians and third-party providers. I provide Tier 1 through Tier 3 network and IT infrastructure support for on-premise and hybrid cloud environments and timely response to tickets and appropriate escalation to the appropriate IT shop. Monitor the network performance on a daily basis thru Solarwinds and other proprietary software's. Troubleshoot the network and rectify the hardware faults. Install, configure software operating systems and applications for our network peripherals. Provide service to end-users for operation, restoration, and configuration of information systems. Provide technical assistance for network design, implementation, and integration of the Avaya voice network. Develop sustainable solutions to handle complex issues with repeatable processes, and assist in building new network infrastructure. Support network operational issues and work in collaboration with other shops network engineering teams to take care of the networking, routing and interconnectivity issues that way mitigating risks. Support, monitor servers, virtual machines and computer applications that are used by the organization. Monitor network security in coordination with the NCC and IA support teams.
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Local Registration Authority
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Dec 2011 - Present
Performed all Local Registration Authority services for NIPRNet and SIPRNet CAC/PKI infrastructure at the 156 AW and GSUs, and currently with the 125FW. I issue software certificates to support organizational email and administration accounts. Responsible for collecting the application forms for Digital Signature Certificates and related documents verify, approve or reject the application based on the results of the verification process. Manage the Public Key Infrastructure (PKI) program of the… Show more Performed all Local Registration Authority services for NIPRNet and SIPRNet CAC/PKI infrastructure at the 156 AW and GSUs, and currently with the 125FW. I issue software certificates to support organizational email and administration accounts. Responsible for collecting the application forms for Digital Signature Certificates and related documents verify, approve or reject the application based on the results of the verification process. Manage the Public Key Infrastructure (PKI) program of the 125 FW and GSU. Responsible for alternate token program, role-based encryption certificates, and SSL hardware certificates for over 200 users. Maintain an LRA database of all assigned tokens and certificates. Install, upgrade and configure hardware/software use to support the PKI database. Manage the requests and delivery of Alternate Tokens for base and GSU users requiring Alt Token credentials. Provide alternate Tokens hardware credentials for network authentication in lieu of Common Access Card (CAC).
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IT Support Specialist
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Aug 2015 - Nov 2019
I lead a team of 6 airmen that successfully plan, design and manage the Florida Air National Guard enclave for NIPR and SIPR networks to include the state data center at the 125 Fighter Wing. This enclave consists of approximated 600 end devices located throughout the state at six Geographical Separated Units. I maintain and troubleshoot special facilities circuits (DSN, ACMI, long distance and local) to ensure optimal communication between bases. Create Operating Instructions documents with… Show more I lead a team of 6 airmen that successfully plan, design and manage the Florida Air National Guard enclave for NIPR and SIPR networks to include the state data center at the 125 Fighter Wing. This enclave consists of approximated 600 end devices located throughout the state at six Geographical Separated Units. I maintain and troubleshoot special facilities circuits (DSN, ACMI, long distance and local) to ensure optimal communication between bases. Create Operating Instructions documents with step to step instructions documenting current technical procedures and practices for our networking equipment. Maintain security updates for the Avaya voice and data equipment, antivirus software and operating systems. Provide data correlation and weekly reports of all network and security related events. Responsible for maintaining and upgrading the 125th FW Cyber Infrastructure, mitigating the vulnerabilities in our hard-wired and wireless network. I maintain, upgrade and troubleshoot Secondary crash Forum Alert III and E-911 circuits. Maintain physical connectivity for pocket J, Siemens key system. Monitor and maintenance of APC UPS batteries by providing troubleshooting and replacement this way avoiding system failures. Provide technical support and connectivity for the Aruba wireless network, Pelco camera surveillance, Advantor Intrusion systems. Conduct monthly to quarterly PMI inspection of voice and Data equipment to ensure integrity of the network hardware. Maintain, administer and troubleshoot Avaya/Nortel CS1000e. Lead and coordinate with contractors the modernization and replacement of the Florida Air National Guard critical data and wireless network equipment. Train new personnel in the basics of troubleshooting and management of the CS 1000e and Avaya switches. Review data provided in the new constructions, recommend any changes. Coordinate site surveys and end-installation walk thru with contractors to ensure projects are finish within Air Force standards.
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United States Air Force
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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CYBER SURETY CRAFTMAN
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Jun 2012 - Aug 2015
I am an alternate COMSEC Account Manager for the 156 AW, responsible for obtaining, purchasing, receiving, safeguarding, issuing and account for shipping and destroying all COMSEC material and equipment within 156AW account. I Perform COMSEC inventories, maintain currency and proficiency on COMSEC policies and secure communications equipment. I am responsible for assisting in the management of all procurement, fielding, and sustainment of Crypto/Keying material and devices of the 156 AW. I… Show more I am an alternate COMSEC Account Manager for the 156 AW, responsible for obtaining, purchasing, receiving, safeguarding, issuing and account for shipping and destroying all COMSEC material and equipment within 156AW account. I Perform COMSEC inventories, maintain currency and proficiency on COMSEC policies and secure communications equipment. I am responsible for assisting in the management of all procurement, fielding, and sustainment of Crypto/Keying material and devices of the 156 AW. I also assist in the tracking, control, and inventory requirements of all Government Furnished Equipment. My duties include: ensuring max. COMSEC safeguards are in place, configuration management using the Electronic Key Management System Local Management Device / Key Processor (LMD/KP) System Manager, managing proper accountability, KIV-6 Cryptographic computer, SY-58/SY-100 secure Voice modules, ANDVT and SYV5 HF Encryption, SG-50B, KGx-40, fill cable, Red and Black key, handling, storage, packaging, shipment, and administration of all cryptographic materials, troubleshooting, software upgrades, system equipment certifications. I Order and transfer cryptographic keys, interface with the EKMS help desk, provide EKMS changes and trend information to other security team members and management. Assist the COMSEC MANAGER in the ongoing development, presentation and accurate record keeping of COMSEC security awareness training for all COMSEC users. I assist WIAO to identify architecture, requirements, objectives & policies. I monitor and maintain systems, data/voice systems and databases from unauthorized activity. I identify potential threats and manage resolution of security violations. I enforce national, DoD and Air Force security policies and directives; enhance the security by installing, monitoring information protection and defensive measures to ensure Confidentiality, Integrity and Availability of IT resources. I train users on authorized network use. Show less I am an alternate COMSEC Account Manager for the 156 AW, responsible for obtaining, purchasing, receiving, safeguarding, issuing and account for shipping and destroying all COMSEC material and equipment within 156AW account. I Perform COMSEC inventories, maintain currency and proficiency on COMSEC policies and secure communications equipment. I am responsible for assisting in the management of all procurement, fielding, and sustainment of Crypto/Keying material and devices of the 156 AW. I… Show more I am an alternate COMSEC Account Manager for the 156 AW, responsible for obtaining, purchasing, receiving, safeguarding, issuing and account for shipping and destroying all COMSEC material and equipment within 156AW account. I Perform COMSEC inventories, maintain currency and proficiency on COMSEC policies and secure communications equipment. I am responsible for assisting in the management of all procurement, fielding, and sustainment of Crypto/Keying material and devices of the 156 AW. I also assist in the tracking, control, and inventory requirements of all Government Furnished Equipment. My duties include: ensuring max. COMSEC safeguards are in place, configuration management using the Electronic Key Management System Local Management Device / Key Processor (LMD/KP) System Manager, managing proper accountability, KIV-6 Cryptographic computer, SY-58/SY-100 secure Voice modules, ANDVT and SYV5 HF Encryption, SG-50B, KGx-40, fill cable, Red and Black key, handling, storage, packaging, shipment, and administration of all cryptographic materials, troubleshooting, software upgrades, system equipment certifications. I Order and transfer cryptographic keys, interface with the EKMS help desk, provide EKMS changes and trend information to other security team members and management. Assist the COMSEC MANAGER in the ongoing development, presentation and accurate record keeping of COMSEC security awareness training for all COMSEC users. I assist WIAO to identify architecture, requirements, objectives & policies. I monitor and maintain systems, data/voice systems and databases from unauthorized activity. I identify potential threats and manage resolution of security violations. I enforce national, DoD and Air Force security policies and directives; enhance the security by installing, monitoring information protection and defensive measures to ensure Confidentiality, Integrity and Availability of IT resources. I train users on authorized network use. Show less
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ENVISION-TECHNOLOGIES
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Rio Piedras
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senior solution specialist
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Jan 2002 - Aug 2015
Highly-Qualified telecommunication and data lead field technician servicing Avaya, Cisco and Polycomm. I am recognized as proficient in implementation of IP Telephony. I am awarded multiple professional certifications: COMPTIA (Security+), CISCO (CCENT), AVAYA (ACA, ACS, AIPS and ACSS ) current in AVAYA IP OFFICE and AVAYA SESSION BORDER CONTROLLER, Polycomm video conference Installation and maintenance certified. Competent and qualified in Install, Maintain and troubleshoot Polycomm video… Show more Highly-Qualified telecommunication and data lead field technician servicing Avaya, Cisco and Polycomm. I am recognized as proficient in implementation of IP Telephony. I am awarded multiple professional certifications: COMPTIA (Security+), CISCO (CCENT), AVAYA (ACA, ACS, AIPS and ACSS ) current in AVAYA IP OFFICE and AVAYA SESSION BORDER CONTROLLER, Polycomm video conference Installation and maintenance certified. Competent and qualified in Install, Maintain and troubleshoot Polycomm video equipment (HDX-7000, HDX-8000, HDX-9000), and Avaya Enterprise Communication Server applications, PBX and Voicemail systems including: IP Office 500v2, S8xxx, G700, G450, G430, G350, G250, Definity G3R, G3SI and G3CSI (prologix) Definity One, Administer Intuity Audix and modular messaging applications CMM, Intuity Lx ,IA770, MAP5 and MAP 40. I have hands on knowledge in configuration of Cisco routers. I install, maintain and upgrade firmware to Avaya IP Phones (46xx, 96xx,19xx and 16xx) and Avaya Media Gateways. Prepare upgrade and install paths to communication manager and Aura systems to migrate to a newer platform release. Revise documentation for implementation of enterprise data and voice networks. Monitor voice and data networks, test IP voice infrastructure for proper collision levels and converged IP integration. I analyze wiring contractors work, facilitate operations for the contacts technicians and create method of procedure for any vendor work needing to be done. Manage and escalate incidents reports and deploy technicians to provide rapid solutions throughout the facilities. Educated personnel assigned under my care on proper frame maintenance, keeping clean switch rooms, keeping proper records and documentation required. Responsible for managing infrastructure devices and systems using the latest approved software tools in the market. Use agile logistics support channels to sustain continuous network operations. Show less Highly-Qualified telecommunication and data lead field technician servicing Avaya, Cisco and Polycomm. I am recognized as proficient in implementation of IP Telephony. I am awarded multiple professional certifications: COMPTIA (Security+), CISCO (CCENT), AVAYA (ACA, ACS, AIPS and ACSS ) current in AVAYA IP OFFICE and AVAYA SESSION BORDER CONTROLLER, Polycomm video conference Installation and maintenance certified. Competent and qualified in Install, Maintain and troubleshoot Polycomm video… Show more Highly-Qualified telecommunication and data lead field technician servicing Avaya, Cisco and Polycomm. I am recognized as proficient in implementation of IP Telephony. I am awarded multiple professional certifications: COMPTIA (Security+), CISCO (CCENT), AVAYA (ACA, ACS, AIPS and ACSS ) current in AVAYA IP OFFICE and AVAYA SESSION BORDER CONTROLLER, Polycomm video conference Installation and maintenance certified. Competent and qualified in Install, Maintain and troubleshoot Polycomm video equipment (HDX-7000, HDX-8000, HDX-9000), and Avaya Enterprise Communication Server applications, PBX and Voicemail systems including: IP Office 500v2, S8xxx, G700, G450, G430, G350, G250, Definity G3R, G3SI and G3CSI (prologix) Definity One, Administer Intuity Audix and modular messaging applications CMM, Intuity Lx ,IA770, MAP5 and MAP 40. I have hands on knowledge in configuration of Cisco routers. I install, maintain and upgrade firmware to Avaya IP Phones (46xx, 96xx,19xx and 16xx) and Avaya Media Gateways. Prepare upgrade and install paths to communication manager and Aura systems to migrate to a newer platform release. Revise documentation for implementation of enterprise data and voice networks. Monitor voice and data networks, test IP voice infrastructure for proper collision levels and converged IP integration. I analyze wiring contractors work, facilitate operations for the contacts technicians and create method of procedure for any vendor work needing to be done. Manage and escalate incidents reports and deploy technicians to provide rapid solutions throughout the facilities. Educated personnel assigned under my care on proper frame maintenance, keeping clean switch rooms, keeping proper records and documentation required. Responsible for managing infrastructure devices and systems using the latest approved software tools in the market. Use agile logistics support channels to sustain continuous network operations. Show less
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United States Air Force
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Client systems
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May 2009 - Apr 2012
Perform client-level information technology and voice network support functions. Perform configurations, management, and troubleshooting of voice/data networks. Remove and replace components and peripherals to restore data/voice system operations. Plan, schedules, and implement installation and maintenance functions associated with voice systems. Remove and replace voice/data network peripherals. Install and configure software operating systems and applications for the Avaya… Show more Perform client-level information technology and voice network support functions. Perform configurations, management, and troubleshooting of voice/data networks. Remove and replace components and peripherals to restore data/voice system operations. Plan, schedules, and implement installation and maintenance functions associated with voice systems. Remove and replace voice/data network peripherals. Install and configure software operating systems and applications for the Avaya System. Provide service to end-users for operation, restoration, and configuration of information systems. Report any security incident and prevent them. Perform client-level Personal Wireless Communication Systems (PWCS) functions. Manage hardware, software, and Controlled Cryptographic Items (CCI). Perform configuration, management and troubleshooting of the voice/data network. Plan, schedule, and implement installation and maintenance functions associated with PWCS. Remove and replace components and peripherals to restore system operation. . Establish work standards, method, and control for preventative, scheduled, and unscheduled maintenance actions. Determine extent and economy of repair of malfunctioning equipment. Ensure compliance with technical data, instruction and work standards. Develop and enforce safety standards. Interpret malfunction of the voice/data systems and prescribe corrective action. Manage, or perform, research and development projects for Voice and Data systems. Coordinate and document repairs. Manage, supervise, and perform planning and implementation activities for projects installations and ensure architecture, configuration, and integration meets Air Force Standards.
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VOICE NETWORK SPVSR.
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Jun 2001 - May 2009
As a Voice network supervisor of the 156th AW my responsibilities included: Manage the repair and maintenance of the old Definity G3 telephone switching systems (with 700 users) , Digital and analog telephone sets, Electronic telephone key systems which served more than 100 users, T1- carriers, fiber –optic end equipment and associated hardware supporting command, control , communications and computer (C4 ) systems. I provided programs and configuration services for Integrated… Show more As a Voice network supervisor of the 156th AW my responsibilities included: Manage the repair and maintenance of the old Definity G3 telephone switching systems (with 700 users) , Digital and analog telephone sets, Electronic telephone key systems which served more than 100 users, T1- carriers, fiber –optic end equipment and associated hardware supporting command, control , communications and computer (C4 ) systems. I provided programs and configuration services for Integrated Services Digital Network (ISDN) data and video through the switch network. I performed preventive maintenance copper core and fiber-optic wiring, terminal blocks, instruments, data transmission media, circuits, intra-building wiring. I implemented approved equipment modifications. I maintained and administered various records, forms and databases of all voice stations, C.O lines and voice circuits on base. Updated and verified history entries on voice systems, facility, maintenance and inspection of records. Initiated tracks and maintain equipment records, conducted periodic inspections of system installations and repair activities. Created inspection reports to evaluate and implement corrective actions Reviewed and maintained operational measurement reports. Analyzed circuit traffic load and telephone number assignments. I applied communications security programs to include physical, cryptographic, transmission and emission security. Developed and ensured compliance with safety standards and instructions. Interpreted sketches and layout drawings for placement of intra-building distribution systems. Recommended and implemented changes to communications computer system installations records, technical data, engineering drawings and equipment wiring diagrams. Ensured equipment and components meet installation practice technical order and commercial manual specifications. Coordinated and made recommendations to ensure systems and services meet customer’s requirements.
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RADIO COMMUNICATIONS JOURNEYMAN
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Jun 1995 - May 2001
In the 156th Comm. Flight my responsabilities included supervise, operate and manage radio transmitting, receiving and ancillary equipment systems to provide high frequency communications to the 156 AW. Installed and maintained of the secure communications equipment such as secure telephone units (STU-III), secure Fax, and other related secure transmission. Operated the radio communications systems, tune transmitters, receivers or transceivers to required signals on prescribed… Show more In the 156th Comm. Flight my responsabilities included supervise, operate and manage radio transmitting, receiving and ancillary equipment systems to provide high frequency communications to the 156 AW. Installed and maintained of the secure communications equipment such as secure telephone units (STU-III), secure Fax, and other related secure transmission. Operated the radio communications systems, tune transmitters, receivers or transceivers to required signals on prescribed frequencies. Performed equipment checks and minor maintenance such as replacing circuitry cards and line replaceable units. Monitored specified frequencies, analyzed radio wave propagation data, and operated and interpreted data from frequency selection equipment. Installed, test, maintained and operated ground radio systems and equipment including VHF/UHF multichannel and HF Communicators (RT-1446) Transceivers and cryptographic encoders and decoders (KL-43, KL-43A). Processed communications traffic and copy transmissions from air and ground stations and relayed operational and administrative messages, including flight, command and control information, and weather data, encoded and decoded classified messages. Used common and specialized test equipment such as LAN testers, Spectrum analyzers, watt meters, multimode optic fiber testers and multitesters. Performed installations and mechanical repairs of mobile and fixed radio antennas. Performed reviews and evaluations of radio operations. Identified and resolved status and operational problems. Inspected radio operations activities and took corrective actions to eliminate discrepancies and improved operational efficiency. Monitored station management, training programs and mission support.
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Education
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1988 - 1993
Universidad del Sagrado Corazón
Bachelor of Arts - BA, ARTES -
1998 - 1998
SHEPPARD AFB
TELEPHONE SYSTEMS, telephone systems -
1995 - 1995
KEESLER AFB
RADIO OPERATOR, Radio Operator -
2017 - 2017
Community College of the Air Force
Associate's degree, Information SystemTechnology
Community
