G. M. Fahad
Contact Center Executive, Operations at Praava Health- Claim this Profile
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Topline Score
Bio
Md. Sabbir Hossain
He is a person who can manage critical situations smoothly. Indeed, He is a team player. I saw him helping out others and also he came forward whenever I asked him to solve any sort of complications regarding customer's critical queries. He knows how to push people for the work and he knows how to keep productivity high by doing amazing work.
Apu Mahanta
Professional Person
Md. Sabbir Hossain
He is a person who can manage critical situations smoothly. Indeed, He is a team player. I saw him helping out others and also he came forward whenever I asked him to solve any sort of complications regarding customer's critical queries. He knows how to push people for the work and he knows how to keep productivity high by doing amazing work.
Apu Mahanta
Professional Person
Md. Sabbir Hossain
He is a person who can manage critical situations smoothly. Indeed, He is a team player. I saw him helping out others and also he came forward whenever I asked him to solve any sort of complications regarding customer's critical queries. He knows how to push people for the work and he knows how to keep productivity high by doing amazing work.
Apu Mahanta
Professional Person
Md. Sabbir Hossain
He is a person who can manage critical situations smoothly. Indeed, He is a team player. I saw him helping out others and also he came forward whenever I asked him to solve any sort of complications regarding customer's critical queries. He knows how to push people for the work and he knows how to keep productivity high by doing amazing work.
Apu Mahanta
Professional Person
Credentials
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Microsoft Excel
10 Minute School -
Microsoft office
Bangladesh Technical Education Board -
Real Estate Broker/Sales Agent
Green University of Bangladesh -
Retail Sales
Kormo Jobs
Experience
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Praava Health
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Bangladesh
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Hospitals and Health Care
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100 - 200 Employee
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Contact Center Executive, Operations
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May 2021 - Present
-Obtain Patient information for registration, appointment scheduling and home sample collection.-Document all call information according to standard operating procedures.-Inform patients by explaining procedures, answering questions, and generally providing information about Praava and its services.-Communicate with patients regarding changes to appointment schedule, new services, and ongoing discounts.-Maintain quality results by adhering to Praava's standards and guidelines and recommending improvements where required.-Identify and escalate issues to concerned parties within the company.-Follow up Patient calls where necessary.-Recognize, document, and alert the management team of trends in customer calls.-Promote Praava services by providing marketing communication materials to customers.-Be updated with the latest information on different facilities and tariffs and persuade patients’ politely to avail diagnostics and medication facilities from Praava.-Carry out reconciliation at the end of the shift to hand over to the cash manager of the facility.-Ensure to liaise tickets for all the issues / suggestions for both external & internal customers. -Regular ensure to send SMS and email as per protocol -Maintain MIS/reports as per company standard.
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Genex Infosys Limited
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Bangladesh
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IT Services and IT Consulting
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700 & Above Employee
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Customer Manager, Contact Center Operations
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Apr 2019 - May 2021
Served huge customers by approaching conversations with positive attitude and Action.Provide customer service using extensive knowledge of Gramernphone Product or Service. Served huge customers by approaching conversations with positive attitude and Action.Provide customer service using extensive knowledge of Gramernphone Product or Service.
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Production Executive
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Dec 2018 - Mar 2019
Determined best and most efficient uses of available resources, including labor and equipment. Determined best and most efficient uses of available resources, including labor and equipment.
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Senior Marketing Executive
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Oct 2018 - Dec 2018
Developed marketing plans based upon extensive research and prospects targeted. Developed marketing plans based upon extensive research and prospects targeted.
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Market Express Ltd.
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Bangladesh
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Advertising Services
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1 - 100 Employee
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Sales Executive, Nokia
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Dec 2017 - Sep 2018
Increased brand awareness through event marketing, demonstrations, sales and brand promotion. Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
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Fair Group BD
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Bangladesh
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Retail
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1 - 100 Employee
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Samsung Experience consultant
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Jan 2016 - Oct 2017
Communicated product value, quality and style to educate and entice potential customers. Communicated product value, quality and style to educate and entice potential customers.
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BRAC-Aarong
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Bangladesh
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Retail
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700 & Above Employee
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Sales Associate
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Jun 2015 - Sep 2015
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
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Education
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2014 - 2018
University of Dhaka
Bachelor of Science - BS, Geography & Environment
Community
