G.F. Sherry

Diversity in Customer Support Specialist at Absolute Games
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Contact Information
us****@****om
(386) 825-5501
Location
Las Vegas, Nevada, United States, US

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Credentials

  • Good clinical practice
    NIDA clinical trials
    Jun, 2019
    - Oct, 2024
  • IATA
    Mayo Clinic
    Jun, 2019
    - Oct, 2024
  • Standard First Aid, CPR and AED
    National CPR Association
    Jun, 2019
    - Oct, 2024
  • ServSafe
    American National Standards Institute
    Nov, 2013
    - Oct, 2024
  • California Food Handler
    National Restaurant Association
    Oct, 2014
    - Oct, 2024
  • Columbia suicide severity rating scale
    American Foundation for Suicide Prevention

Experience

  • Absolute Games
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Diversity in Customer Support Specialist
      • Mar 2020 - Present

      -Researches, develops, recommends, and executes creative strategies to foster the organizations diversity goals. -Reviews current practices and policies, assessing and analyzing the extent to which they support or hinder the company’s diversity goals. -Collects and analyzes statistical data to evaluate the company’s population in accordance with diversity standards and goals. -Drafts and implements recruiting and hiring strategies to attract employees from diverse backgrounds. -Provides guidance to supervisory and human resources staff in developing objective performance and other employee evaluations and policies. -Maintains knowledge of diversity-related issues, legislation, and best practices. Provides training and policy updates to colleagues, ensuring legal compliance of management and human resources staff. -Answers questions via email, online forms, reviews, social media, and internal messaging platform. -Provides general technical support, with assistance from our tech team -Regularly ensures compliance with company training -Communicate regularly with other Support Specialists while self-managing workloads and projects, redistributing tasks as needed Show less

  • Starbucks
    • United States
    • Retail
    • 700 & Above Employee
    • Deaf & Hard of Hearing Specialist
      • Oct 2015 - Jul 2022

      -Created programs to empower the Deaf & Hard of Hearing in retail locations -Consulted with employees on what resources would provide the best support while respecting the employee's wishes and boundaries -Connected employees to a variety resources both through established company supply lines and special requests of the individual -Moderated online communication with the company's Deaf & Hard of Hearing population -Coordinated a team of 2-6 people to perform tasks at maximum efficiency -Troubleshooted problems to find a positive outcome -Maintained store financial, health, and human resource documentation to standard -Assisted others in connecting them to resources such as crisis hotlines, emergency grant programs, and food banks Show less

  • EXCEL CLINICAL RESEARCH LLC
    • Clinical Research Coordinator
      • Aug 2017 - Mar 2020

      - Communicates effectively and courteously with study patients - Collects patient medical history and conditions - Obtain Informed Consent - Study drug dispense and accountability - Conduct A/E and SAE assessments - Perform EKG, vital signs and protocol specific procedures - Collect, process and ship blood, urine and tissue samples - Evaluate clinical blood lab reports - Assist in maintaining office site regulatory files - Recruit study patients by calling subjects from database - Organize and participate in offsite recruitment events - Developing study e-source documents to comply with study protocol - Manage all required study startup documentation, training, and timelines on assigned study protocols - Other tasks and responsibilities as requested by Excel Clinical to facilitate business needs Show less

  • LUSH FRESH HANDMADE COSMETICS North America
    • Canada
    • Personal Care Product Manufacturing
    • 700 & Above Employee
    • Sales Associate
      • Aug 2017 - May 2019

      Sales consultations and ethics initiatives Sales consultations and ethics initiatives

  • Lolli and Pops, Inc.
    • Supervisor
      • Oct 2014 - Aug 2015

      Time management Training Merchandising Marketing Driving sales Customer service Child care Assuming a character Tour guide Product knowledge Time management Training Merchandising Marketing Driving sales Customer service Child care Assuming a character Tour guide Product knowledge

  • Teavana
    • United States
    • Retail
    • 300 - 400 Employee
    • Visual Lead
      • Oct 2014 - Aug 2015

      Driving sales Teaologist Barista Product knowledge Health and benefits knowledge Driving sales Teaologist Barista Product knowledge Health and benefits knowledge

  • Bath and Bodyworks
    • United States
    • Wholesale
    • Associate
      • Oct 2014 - Dec 2014

      Worked the Christmas season learning product knowledge, keeping up to date with promotions, and providing "just say yes" customer service. Worked the Christmas season learning product knowledge, keeping up to date with promotions, and providing "just say yes" customer service.

  • Wawa, Inc.
    • United States
    • Retail
    • 700 & Above Employee
    • Manager in Training
      • Jul 2012 - Aug 2014

      Manager in training Customer service and interfacing Prepare and cook food according to recipes, quality and presentation standards Complete task lists Maintain safety and presentation standards in food service Develop projects to improve overall store performance Relationship building and leadership skills Effective communication Multi-tasking Upholding company standards and values Manager in training Customer service and interfacing Prepare and cook food according to recipes, quality and presentation standards Complete task lists Maintain safety and presentation standards in food service Develop projects to improve overall store performance Relationship building and leadership skills Effective communication Multi-tasking Upholding company standards and values

  • Claire's Accessories
    • United States
    • Retail
    • Third Key
      • Jun 2009 - Jan 2013

      Customer service and suggestive selling Anticipating consumer needs Health and safety regulation Till keeping and reconciliation Inventory management Trainer Customer service and suggestive selling Anticipating consumer needs Health and safety regulation Till keeping and reconciliation Inventory management Trainer

  • Sodexo
    • France
    • Facilities Services
    • 700 & Above Employee
    • Retail
      • Jan 2009 - May 2012

      Barista Student supervisor Consistent food and drink prep Till keeping and reconciliation Trainer Barista Student supervisor Consistent food and drink prep Till keeping and reconciliation Trainer

  • Target
    • Mexico
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Starbucks team member
      • Jul 2006 - Sep 2007

      - Keeping a level head in times of crisis and high volume - Brand ambassador - Keeping cleanliness and safety standards - Cash handling - Cross-training to other parts of the store - Ensuring Starbucks-quality service and products - Keeping a level head in times of crisis and high volume - Brand ambassador - Keeping cleanliness and safety standards - Cash handling - Cross-training to other parts of the store - Ensuring Starbucks-quality service and products

Education

  • Arizona State University
    Bachelor’s Degree, Human Development and Diversity
    2016 - 2019
  • Eastern University
    Psychology
    2008 - 2012

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