G Bhavani
Customer Success Operations Analyst at Aryaka- Claim this Profile
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English -
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Hindi -
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Telugu -
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Bio
Credentials
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worked as an intern in south central railway
South Central Railway zoneJun, 2015- Nov, 2024
Experience
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Aryaka
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United States
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Software Development
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400 - 500 Employee
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Customer Success Operations Analyst
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Mar 2022 - Present
Worked with native Salesforce Quotes to cash functionality such as Opportunities, Product configurations, Product rules, Price rules, Quotes, Orders and Contracts, Lead to Cash business process Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks. Built and maintained dashboards focused on pipeline, bookings, risks, accounts performance and Sales Rep performance. Supported leadership team with reporting, analysis and business presentations to inform divisional strategies. Provided day-to-day end user support to CS team and assist with best practices to improve and increase salesforce knowledge. Managed team of employees, overseeing hiring, training and professional growth of employees Show less
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Informatica
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United States
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Software Development
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700 & Above Employee
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Customer Success Analyst
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Jan 2021 - Jan 2022
Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes. Documenting and reporting business numbers to define the present and predict future business potential. Worked closely with CSM team & drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies. Prepared internal reports and analyses based on data from SFDC & Cassini Used Tableau to model data and forecast trends. Created Dashboards & Developed charts and diagrams to describe and lay out logical operational steps. Researched and compiled tailored monthly analytics and reports for senior management with Tableau. Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies. Worked closely with Customer Success Managers to maintain optimum levels of communication to effectively and efficiently complete Tasks. CRM Tools Used : Salesforce, Tableau, Cassini, Jira Show less
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EASYECOM
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India
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Analyst
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May 2019 - Feb 2020
• To read all the documents and understand what needs to be tested.• Based on the information procured in the above step decide how it is to be tested.• Inform the test lead about what all resources will be required for software testing.• Develop test cases and prioritize testing activities.• Execute all the test case and report defects, define severity and priority for each defect.• Carry out regression testing every time when changes are made to the code to fix defects.
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Senior Customer Support Engineer
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Apr 2018 - May 2019
• Plan and execute the in-depth technical activity, influencing the direction of plans and providing technical insight and guidance to others• Investigate and help resolve issues using agreed troubleshooting methodologies• Manage support cases to enable fast resolution that exceeds our customer's expectations• Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes• Using the central document repository, to ensure knowledge sharing across the team and enable best practice• Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre• Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides, etc.) and contribution at team meetings. Show less
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Education
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2013 - 2015
SRKIT
B.Tech degree, ECE -
2007 - 2010
Kendriya Vidyalaya
10th class, student
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