Experience

GENBIL

• Türkiye
• Software Development
• 1 - 100 Employee

• Assistant Project Manager

  • Mar 2022 - Present



Genbil Yazılım

• Türkiye
• Software Development
• 1 - 100 Employee

• Business Analyst

  • Oct 2019 - Present

  ● I worked as a business analyst in the Akbank-Recruitment module. As of August 2021, I take part in the Anadolu Hayat Emeklilik Emeklilik ve VakıfBank project ● Performing front-end operations such as Business Rule, Workflow, Dashboard, SSIS usage Solution Export/Import on Microsoft Dynamics. ● Support to the customers (demand, training, testing of developments). ● Supporting for the analysis of the customer’s demands and making them ready for project planning. ● Solve and follow-up of cases and provide user support. ● Follow up prod cases, taking part in the transition to live operations, determining the components to be migrated for improvements. ● Testing of developments, preparation of testcase document. Show less



Etiya

• Türkiye
• Software Development
• 700 & Above Employee

• Solution Support Specialist

  • May 2019 - Jul 2019

  • Service CRM products of the institutions, environmental systems and integration of projects that take part in the execution of the second level maintenance and support activities. • Carry out of daily operational activities. • Detection of problems, root cause analysis, finding temporary or permanent solutions or escalation and follow-up to next level solution teams. • Understanding and prioritizing the customers needs correctly and realizing the action plans in accordance with the service level and quality standards. • I solved 100 tickets in the first month. And then, I solved 100 tickets a week. The customer problems that fall into our system called ticket. Opening the defect and performing the necessary alarms (script) in the software. • I am in talks with the fizz telecommunication in Canada for emergencies. Show less



Avcılar Saide Zorlu Mesleki ve Teknik Lisesi

• Bilişim Teknolojileri (Stajyer Öğretmen)

  • Feb 2019 - May 2019

  • Teacher asistant for Information Technologies. • I was teaching SQL in database lesson. • Teacher asistant for Information Technologies. • I was teaching SQL in database lesson.



Istanbul Kultur University

• Türkiye
• Higher Education
• 500 - 600 Employee

• Mentor

  • May 2018 - May 2019

  I have been voluntarily working to help new students who are joined to the department. I have been voluntarily working to help new students who are joined to the department.