Gözde Tokmakoğlu

Head Of Human Resources at DHL Freight
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Contact Information
us****@****om
(386) 825-5501
Location
Istanbul, Istanbul, Turkey, TR

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Experience

    • Germany
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Head Of Human Resources
      • Aug 2021 - Present

    • Denmark
    • Retail Luxury Goods and Jewelry
    • 700 & Above Employee
    • HR Business Partner
      • May 2016 - Aug 2021

      Being the HR Lead of Pandora Turkey; managing a team, a member of the management team, directly reporting to Country Manager; Responsible in accordance with the international/local policies and business needs for ensuring the planning, projecting, implementation, supervision, improvement HR activities covering office and retail. Organizational Management and Communication: • Organizational Planning & Managing Organizational Change • Employer Branding Management • Managing in/out and other HR communications • Coaching of Senior Management and Leadership Team • Cluster HR Communication in the multinational arena. Talent Management: • Recruitment : Field/Office • Performance management system maintenance and management • Training Programme Design and Implementation • Talent Management; Assessment Center Design and implementation, promotion management • Improve HR Tools & Processes (e.g. Learning, On-boarding, Induction, HR IT Systems) Compensation& Benefits& Budget: • Payroll Management • Managing and checking weekly/monthly/quarterly KPI’s • Managing budgeting process; monthly, quarterly, yearly. • Monitoring employee costs and managing salary review process • Managing Comp & Ben Programs and surveys Legal Management: • Interpreting and advising on employment legislation according to the local law. • Managing HR litigations • In elaborating disciplinary complaints • Understanding and implementing policies and procedures Show less

    • United Kingdom
    • Tobacco Manufacturing
    • 700 & Above Employee
    • Marketing HR Business Partner
      • Jan 2014 - May 2016

      · Provide professional advice, effective and efficient solutions in all area’s of the Human Resources field in order to add value to the business · Drive Leadership, Talent, Learning, Culture, Organisational Development and Change Management in Marketing HO Functions.· Support Marketing functions in implementation of the most effective Marketing organisational structure to meet the business needs and establish role clarity through clearly defined roles and responsibilities. Coordinate and manage recruitment & promotion activities· Liaise closely with HR Team, ensuring Marketing organization needs are addressed when company-wide HR strategies and programs are developed/adopted.· Manage the TRM’s at Marketing function and execute outcomes, submit regional functional TRM inputs· Follow up of Marketing headcount plans on monthly bases· Support the implementation of pay reviews· Achieve the right level of customization in HR tools and processes to enable Marketing organization deliver their business goals· Prioritise, resource, govern and track delivery through HR dashboard and metrics· Ensure agreed development plans actionedo Coaching&Mentoringo Development/Assessment Centerso Local Leadership Development Needs & programmeso MT Programme· To drive, deliver and provide guidance on all people processes within Marketing thereby ensuring the attraction, development and retention of right talent and high performance. This includes:o Leadership Capabilitieso Career Management o Performance Managemento Learning & Developmento Rewardo Recruitment & Selectiono Employment Relations· To drive and participate in interventions and communication activities focused on organisational renewal strategies, thereby preparing the Function for future success.· Follow up and support training and development needs with Talent Team Show less

    • Junior HR Business Partner-Operations
      • Dec 2012 - Jan 2014

      • Team Management• Advise Functional line management on HR strategy and support the strategy implementation of Functions in the corporate services, under general directions.• Coach the line management and employees on HR services and practices• Support the activities of Employee Relations special projects• Support Employee Engagement with projects.• Coordinating Union Relations with management and employees.• Coordinate the line management on employee relations matters, under general directions• Support all recruitment and selection activities as a link between the line management and the Talent team (talentpipeline)• Support the implementation of HR processes such as PerforM, DeveloP, TRMs, providing advice and monitoring thequality of information and process.• Contribute to support the Talent team to map training needs and define an appropriate training/development strategyfor individuals and groups• Contribute to Reward related processes (merit salary review, bonus scheme, updated role profiles...) and to analyse,recommend and implement competitive remuneration packages• Support organizational structural changes for all related ER/Reward/Payroll implications• Organize, project manage and prioritize the HR activities following general directions• Review HR organizational effectiveness measures in Corporate Services• Support the Reward team and Corporate Services Function in developing people cost budget and strategic plans. Show less

    • Senior HR Shared Services Coordinator
      • Sep 2011 - Dec 2012

      •Providing support and trainings to all HRSS Coordinators with regard to Human Resources policies, processes and to ensure that the HRSS Team successfully finalizes the projects.•Efficient payroll management; for both operations and commercial side.•Taking crucial role in auditing payroll processes&systems.(e.g. Egypt BAT Payroll & HR Processes Audit Responsible)•Providing relevant control in processes such as monthly payroll data, periodical and ad-hoc reports produced for various requests, TRM preparation data, salary and bonus letters preparation.•Managing legal&governmental issues/procedures•Managing Regional Headcount Tracker process.•Supporting HRSS Manager in task allocation and in process review and improvement.•Taking crucial role in various system/process improvement projects with functions.( New joiner/mover/leaver process improvement project with IT, Your Voice-Internal Satisfaction Survey with OE&BP, High Performing Team Culture project with TalenT team)•Primary accountable person, Turkey system Expert for HRIT systems. Show less

    • HR Shared Services Coordinator
      • Dec 2007 - Sep 2011

      • Responsible for HR legal processes (hiring, termination and warning)• Responsible for data maintenance and reporting in all HR IT systems including SAP-HR.• Training new users about TalenT/Onew View system (Performance Management and Career Development)• Project Coordination & Support both for blue-collar and white collar employees• First Level Employee Support on HR Policies & Procedures• First point of contact for all kind of Employee communications• SAP System Expert : Responsible from SAP (Enable and TalenT) management for all kind of employee actions: Hiring, Promotion, Change of Status, Termination. Responsible of providing HR Professional Services with any kind of AD - HOC reports• New Hire Process Management & Support: Reference Check, Job offer stage, job contract preparation, SGK entry, SAP management, Vacation System management, Flexible Benefit System management, Onboarding process management by communication with IT, Fleet and Facilities teams• Termination Process Management & Communication: Exit Interview, SGK termination, SAP management, Vacation System management, Flexible Benefit Calculation for termination payments • Preparing all company (blue-collar and white collar) headcount data and statistics, updating org-chart, preparing Expat data • Vacation System Management & Process Development• Employee Benefits Program Management & Process Development. Collection & Consolidation of Employee Benefits Selections. Management of the Order Process with the selected Companies for Flexible Benefit in terms of PO, Downpayment and Preparation of the Order Lists process• Coordination with Procurement & Facilities & 3rd Party Suppliers for Flexible Benefit Process• Communicating with & preparing data for broker company regarding local health & life insurance• Payroll Maintenance Support• Recruitment Process Support Show less

    • Customer Satisfaction Survey-SPSS project
      • 2005 - 2005

Education

  • Istanbul Bilgi University
    Master's degree, Industrial and Organizational Psychology
    2017 - 2019
  • Dokuz Eylül Üniversitesi
    Department of Finance-Masters Degree
    2007 - 2011
  • Dokuz Eylül Üniversitesi
    Bachelor's degree, Business Administration
    2003 - 2007

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