Quality and Process Management Senior Specialist

• Feb 2022 - Present

▪ Responsible of TQM (Terminal Quality Management), ISO 9001, quality systems, supplier improvements, and process improvements. ▪ Organizing and performing necessary internal and external audit plans. ▪ Ensuring and reviewing the production processes of the payment systems devices. ▪ Reviewing the development processes of payment systems devices. ▪ Establishing the method for analyzing the field problems ▪ Ensuring the sustainability of products ▪ Responsible of TQM (Terminal Quality Management), ISO 9001, quality systems, supplier improvements, and process improvements. ▪ Organizing and performing necessary internal and external audit plans. ▪ Ensuring and reviewing the production processes of the payment systems devices. ▪ Reviewing the development processes of payment systems devices. ▪ Establishing the method for analyzing the field problems ▪ Ensuring the sustainability of products

Quality Manager

• Jan 2020 - Feb 2022

Ensured OEM, ODM and SKD products are produced in Turkey satisfying the global technical requirements. ▪ Supported new product development in terms of quality issues, continuous improvements, and cost reduction by integrating quality tools in the process. ▪ Established the quality standards and control plans inside the 3rd party supplier factories and audited them. ▪ Supervised all activities related to quality improvement plan and corrective actions. ▪ Provided compliance of products with all local requirements, norms, standard tests (LVD, EMC, CB etc.) and regulations. ▪ Quality assurance and weekly confirmation of the new variant release for the start of production. ▪ Management of APQP (Advanced Product Quality Planning) and Robust Design Analysis process. ▪ Management of internal & external quality indicators, statistical analysis of trends. ▪ Communicated with all local technical services and revised our quality standards to improve customer support and to ensure customer satisfaction. ▪ Responsible of ISO-9001, ISO 27001 quality systems, customer complaints, supplier improvements, process improvements, giving training's, following up departmental KPI’s for coming up with new opportunities. Show less

Quality Assurance Engineer

• Nov 2016 - Jan 2020

Quality assurance and weekly confirmation of the new variant release for the start of production. ▪ Tested current products and identified deficiencies of software reliability and electronic modules on the appliances. ▪ Analyzed, reported and followed up the actions for Q-KPI’s (WFR, scrap, rework and FPY). ▪ Got involved in the new projects, software & user manual tests. Integrated 2 new processes (laser marking, inkjet printing) and was part of 8 different projects. ▪ Initiated corrective actions for software/electronic/mechanical problems and followed up the FMEA results. ▪ Investigated product quality in order to make improvements to achieve better customer satisfaction, led 6 sigma and 8D projects. ▪ Decided the scope of control plans for user interface processes such as control panel programming and the test line, functional tests, control panel printing and welding, inkjet and laser marking. ▪ Reported lifetime tests & reliability tests. Integrated updated test standards and collaborated with other teams to ensure global standards applied in each location using global test specifications guidelines. Show less

Service Engineering Specialist

• Sep 2015 - Oct 2016

Led the weekly inventory control by checking minimum spare part counts, coordinated the orders with GE Jenbacher. Additionally, followed up spare part transactions from the manufacturer warehouse orders to customs clearance. ▪ Calculated the invoice amount for service contracts according the payment options, forecasted the routine maintenance for the gas engines using actual operating hours and ordered the maintenance spare parts. ▪ Determined the technical spare part content of the service agreements in coordination with technical staff; negotiated prices with GE, drove down parts costs ~10% to Topkapi and ~30% to customers. ▪ Analyzed quarterly results and prepared the management presentation with key operational drivers such as orders, sales and discount percentage for the key accounts and other major customers. Show less

Project Engineer

• Dec 2014 - May 2015

I worked as part of lift and escalator projects. I collected some useful information that I used in my graduation design project on efficiency increase of lifts and escalators. I practiced a few inspections and got experience on practical cases. I worked as part of lift and escalator projects. I collected some useful information that I used in my graduation design project on efficiency increase of lifts and escalators. I practiced a few inspections and got experience on practical cases.

Summer Intern

• Jul 2014 - Jul 2014